Hi ​@Gwennie,

If you've upgraded your phone, then yes, you'll just need to remove the SIM card from your old phone and insert it into your new one.

Your existing SIM will continue to work with your current number and plan, so there's no need to activate a new SIM unless you've specifically been sent one as part of your order.

If you need any further help getting set up, just let us know.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi when will it automatically go over to the new plan and does my no change plz

Hi ​@Gwennie,

Thanks for getting in touch.

Once your new phone arrives, simply take the SIM card out of your old phone and insert it into your new one. Your new plan will become active automatically once the upgrade has completed.

If you're using an eSIM instead of a physical SIM, you'll need to contact our Customer Service team via Live Chat so they can issue you a new eSIM QR code for your new device.

Regards,

Gemma M

The iD Mobile Social Media Team