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Question

new phone

  • June 25, 2026
  • 1 reply
  • 6 views
G
Community Member

I've just received my new phone but there's no SIM card do I use old one

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@Gwennie,

     

    If you've upgraded your phone, then yes, you'll just need to remove the SIM card from your old phone and insert it into your new one.

     

    Your existing SIM will continue to work with your current number and plan, so there's no need to activate a new SIM unless you've specifically been sent one as part of your order.

     

    If you need any further help getting set up, just let us know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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