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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4955 Topics

Itssarah
Newbie
ItssarahNewbie
asked in Ask a question.

direct debit

My direct debit says it’s been taken but no money comes out of my account even though there is money in there 

3
andewhite
Legend
2 years ago
F
Newbie
Flanker67Newbie
asked in Ask a question.

Premium text messages not sending, error code "iD - error 0"

 Having checked I have activated the Premium feature on my phone and I have full allowances and a cap that hasn't been exceeded, I still cannot send a text to a competition number. Please advise Thank you very much.

5
andewhite
Legend
2 years ago
Ronnie Lindsay
Civilian
Ronnie LindsayCivilian
asked in Ask a question.

Daughters Mobile issues

Hi my daughter is having issues with her phone it is in my name but neither of us can contact idmobile for help. 

1
andewhite
Legend
2 years ago
G
Newbie
Georgie SouthornNewbie
asked in Ask a question.

Fraudulent Account

Someone has set up an ID Mobile account fraudulently using my details. I need to get this sorted ASAP as do not want to have any credit issues. I would like ID Mobile to get to the bottom of this, and from looking on here seems quite a few people are have the same issues with identity theft.

1
andewhite
Legend
2 years ago
C
Civilian
ClarrieCivilian
asked in Ask a question.

contact

Why can’t I access live chat it doesn’t work and there’s no other way in contacting ID Mobile??? It’s in regards to my bill. I would appreciate it if someone from ID Mobile can message me.

1
andewhite
Legend
2 years ago
Natalia Durak
Newbie
Natalia DurakNewbie
asked in Ask a question.

Getting charged for not using my phone

I was struggling financially and thought my phone was one of those bills I could cut off since it didn’t seem like a priority. I use wifi everywhere I go and only contact people through messengers so I didn’t need any minutes or data or texts. The phone I have is not from id either so it’s not like I’m paying it off.  I cancelled my direct debit with id a few months ago and promptly, when the month ended, they cut off my service. I therefore haven’t had any data, haven’t been making any calls or sending any texts at all during that time. And yet I get a text from a debt collecting agency telling me I raked up a whole bunch of debt with id for all the months I haven’t paid! So they were still charging me for a service I didn’t want or use?! I apparently owe over £70 in phone bills.  Is there any way to dispute that with them? On the mobile dashboard there is no way to contact them. To call them I’d need to borrow a phone off someone because, again, mine has no service, but I can’t even

1
andewhite
Legend
2 years ago
heleng81
Newbie
heleng81Newbie
asked in Ask a question.

What to do on number transfer day?

Hi, this may be a silly question, but I am going to start the process of changing my number to iD Mobile, but just wanted to see what I do on the day the number transfers?I currently have an EE sim card in my phone, but on the day of transfer, do I keep my EE sim card in my phone until it stops working, and then put the new iD Mobile sim in to my phone, and theoretically it will then be using my old number? Thanks in advance for any info!

3
A
Novice
2 years ago
Katie MacKissack
Civilian
Katie MacKissackCivilian
asked in Ask a question.

roaming in Kosovo

Hi, Please could you provide the details of the roaming charges for Kosovo?  Thanks,

1
andewhite
Legend
2 years ago
DP1710
Civilian
DP1710Civilian
asked in Ask a question.

Trouble transferring old number HELP!!

HI, I bought a new mobile two days ago that has arrived today. When purchasing i was asked if i would like to keep my old number. I said yes and entered the PAC code.MY new phone has arrived today along with my ID Mobile sim.It seems that i now have a new number and my old number has not been transferred. I have spoken to the place i ordered and they tell me that everything is in order but it is not.Will my number transfer over? If so when, i thought this would have been done? What should i do?I downloaded the ID Mobile app on my new phone and in the app it has my new number i do not want.Please help asap. Pretty annoyed…. Waiting,DP1710

3
andewhite
Legend
2 years ago
Dave Childs
Civilian
Dave ChildsCivilian
asked in Ask a question.

Lost phone number

How can I find out what my ID mobile number is? I have tried to cancel my account and need this to do so.

2
Rory
Newbie
2 years ago
S
Newbie
sclinghamNewbie
asked in Ask a question.

Identity theft

Hi, I've been a victim of identity theft, and an iD mobile contract has been set up in my name. Would appreciate contact with someone to get it sorted. 

2
Rory
Newbie
2 years ago
A
Civilian
AcjdCivilian
asked in Ask a question.

direct debit set up asking for payment

My direct debit has been paid and not due for a few days for this month However it is saying I need to make a payment before my next direct debit is taken. I have checked my bank and it is still set up, any ideas?? I don't want it coning up I haven't paid when I haven't changed anything and it all appears to be correct.Thanks 

1
andewhite
Legend
2 years ago
G
Newbie
GaryNewbie
asked in Ask a question.

End of 24 month contract clarification

Good morningI have an account query that I cannot resolve, can you help please?I am moving towards the end of a 24 month iPhone plus SIM contract and would like to know when my final phone payment will be taken and if after that I will be automatically moved onto a monthly SIM only basis.I am not looking to upgrade as I am happy with both the phone and the service but would just like clarification on the two points above please. Thank youGary

11
andewhite
Legend
2 years ago
G
Newbie
gaelwrightNewbie
asked in Ask a question.

How long does a phone number stay valid with ID

Hi, I have been out of the UK for a loooong time (2 ½ yrs approx). Before leaving I had an ID sim, pay monthly account. All businesses in UK, including my bank, have that number so now that I’m back I would like to get that number back. Two problems:Is it too long a time since the number was used to get it again? How long does a number last?If I can get the number back, how can I get a PAC as I now want to go with another provider. I don’t have the ID sim anymore.I think I’m a lost cause but asking just in case 

3
Rory
Newbie
2 years ago
A
Civilian
anthsicaCivilian
asked in Ask a question.

Unable to send SMS to a Openreach number

Hi all,Trying to send an SMS to Openreach Company ( Engineer visit ) but it’s not possible ( not sent. Tap to try again). Anyone can help me, please?Is sending to that number blocked? Thanks

4
andewhite
Legend
2 years ago
L
Newbie
LouisetNewbie
asked in Ask a question.

New Password not allowing access

Trying to get into account but I've reset the password twice and still not allowing me in. HELP!

1
L
Newbie
2 years ago
DP1710
Civilian
DP1710Civilian
asked in Ask a question.

Trouble transferring old number PLS HELP!!

HI, I bought a new mobile two days ago that has arrived today. When purchasing i was asked if i would like to keep my old number. I said yes and entered the PAC code.MY new phone has arrived today along with my ID Mobile sim.It seems that i now have a new number and my old number has not been transferred. I have spoken to the place i ordered and they tell me that everything is in order but it is not.Will my number transfer over? If so when, i thought this would have been done? What should i do?I downloaded the ID Mobile app on my new phone and in the app it has my new number i do not want.Please help asap. Pretty annoyed…. Waiting,DP1710

6
andewhite
Legend
2 years ago
Henry Froude
Newbie
Henry FroudeNewbie
asked in Ask a question.

I need proof of purchase and proof of usage to send off to the insurance company

I urgently need to send off proof of usage and proof of purchase with make and model of device, IMEI number and date of purchase. Date of first usage, date of last usage, and date and time of black listing. 

1
Henry Froude
Newbie
2 years ago
M
Newbie
MarilynDNewbie
asked in Ask a question.

upgrade has lost my number for 16 days

I am now in my 16th day without access to my number following the failed update of a new sim. I took out a new contract with a new phone and proceeded to register on the 7th March 2022.  The sim was placed in the new phone and the transfer began, my number was zapped from my old phone rendering it unworkable but the   New sim failed to work.  Now in day 16 with no resolution, problem currently with the complaints team who  called me on the 18th March and refuse to update me, as also do the vulnerable customer team who l contacted me on the 16th March. The problem was escalated to tech support , who I have been told are not customer facing and have been sitting on the problem (unless I am informed otherwise), before the complaints team became involved.  I understood from the multiple conversations with the Sales team (who have been very helpful), that the tech team had referred the problem to Three about the 11 th March.  I currently have outgoing calls on the new sim, no incoming, no t

6
M
Newbie
2 years ago
D
Newbie
Daved2010Newbie
asked in Ask a question.

migrating to a newly offered 60Gbt sim only plan

I was emailed yesterday from ID highlighting an offer for both new and existing customers to take / migrate to a 60Gbts plan incl all inclusive txt / mins, but on my on line account this offer is not shown. Can someone help me migrate, rather than go through the laborious process of signing up for a new account and then migrating my number from one ID account to the new ID account 

2
D
Newbie
2 years ago
Ellee8184
Newbie
Ellee8184Newbie
asked in Ask a question.

handsets

Can you have multiple handsets on a contract? 

1
Rory
Newbie
2 years ago
T
Rookie
Theraven9999Rookie
asked in Ask a question.

donating to good causes

.

1
Rory
Newbie
2 years ago
Gemma Ellison
Newbie
Gemma EllisonNewbie
asked in Ask a question.

transaction code

I don’t have my transaction code and can’t find it on any emails. How can I get this so I can send my PAC code? Thanks 

3
Rory
Newbie
2 years ago
S
Newbie
Saddles2Newbie
asked in Ask a question.

upgrading x2 numbers on 1 payment plan

Hi, my wife and I have been customers since 2018 with x2 sims and 1 monthly payment for both. We would like to upgrade our plan but can only do it for x1 of our phones as we cannot get the app for my wife's sim as we pay by 1 method and the email is already used for my app. Can you please help?

1
Rory
Newbie
2 years ago
Phil Hurst
Newbie
Phil HurstNewbie
asked in Ask a question.

switching sim

Hiim upgrading to a new sim monthly plan  I’m just wondering if I’ll still have my number? 

1
Rory
Newbie
2 years ago
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