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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4975 Topics

Jason Tennant
Rookie
Jason TennantRookie
asked in Ask a question.

Cancelling contract and then taking out new contract.

Hi, I wonder if anyone can answer my question please  A week ago I took out a new contract for an iPhone 12 but it does not suit my needs. I have gone back to Curry’s to see if I could exchange it for a Google Pixel 7 (which is a cheaper contract). I was advised that I couldn’t change to a different handset and could only exchange to a different iPhone. The sales guy said the only way would be to return my phone and cancel my contract and then take out a new contract but this would mean another credit check. This seems a little crazy, surely it would be simpler to just exchange the handset (I’m within my 14 day period) failing that why re do a credit check ? I passed one a week ago for the iPhone which is a much more expensive contract than the pixel. Could they not just take that credit check and switch contracts. I’m now stuck with a handset I don’t want. I’m happy with the network, just chose the wrong hand set. 

3
Kash
iD Mobile Employee
9 months ago
L
Newbie
Luben SolevNewbie
asked in Ask a question.

How to upgrade when I don't see the phone I want in the upgrades list

I’m with iD Mobile on a Monthly rolling SIM-Only contract. I’d like to upgrade by going into a 2 year contract with the Honor Magic5 Pro phone. Whilst iD Mobile is selling this phone in their shop, I cannot see this phone as being available to upgrade to.  Not sure why that is. How can I go ahead and upgrade? Do I need to leave iD Mobile by getting my PAC code and then apply it as a new customer to the Honor Magic5 Pro contract? Hopefully there is an easier way.

3
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
KokodiNewbie
asked in Ask a question.

Cant enter full address on bill

Hi,I wanted to update my billing address, however I can only enter the auto-generated address and not the full address as it says I cannot enter more than 33 characters.  Can you please enter the full correct address for my next bill please?  Thank you. 

3
Kash
iD Mobile Employee
9 months ago
Jason Tennant
Rookie
Jason TennantRookie
asked in Ask a question.

Possible faulty sim

I have ported my O2 number across which works fine. However I have tried and tried to set up iMessage to no avail.  The problem I am finding is that it is most definitely the SIM. Every time I input my ported number into my iCloud account I keep getting a message telling me :You must have a SIM associated with an apple device for +44********** to be used for iMessage and facetime I have purchased an EE pay as you go SIM and that works fine.  But as soon as I put my id some in I get the above message.  Could I have a faulty SIM card. How do. Go about getting a replacement one ?  

3
Kash
iD Mobile Employee
9 months ago
BeardyDarryl
Newbie
BeardyDarrylNewbie
asked in Ask a question.

Cancel second sim

I am already an ID mobile customer. I signed up for a sim only rolling contract in February but never used it and have now lost the sim card.As there is no way to have multiple contracts on an ID mobile account, I am now unable to cancel this.The option for live support doesn't appear for me and phoning up is no good, as I'm calling from an ID mobile number and don't want to risk this contract being cancelled by the automated system!

3
Kash
iD Mobile Employee
9 months ago
J
Newbie
johnnyhillenNewbie
asked in Ask a question.

apple tv free subscription not working

I clicked on the link in the email I received and went through the steps but when I login to Apple TV it shows that I haven't got a subscription. What can I do to resolve this?

3
Mohammed
iD Mobile Employee
8 months ago
P
Newbie
PrettyPurpleNewbie
asked in Ask a question.

Refer a friend not working

We’ve setup another contract in our household (within the terms and conditions), but we can’t submit our new account number to take advantage of the refer a friend scheme. Is there any support available. 

3
Kash
iD Mobile Employee
7 months ago
Z
Newbie
ZaksonNewbie
asked in Ask a question.

Can't register with my old ported number

Hello everyone. I brought my old phone number from Giffgaff to ID mobile. However, i am ok to make call, browse everything but when I try to register for online account to see Data etc, it doesn't let me do it.I am using my number that I brought with me from other network. "The message it says, Oops the Details you have entered are incorrect. "I can't use my ID auto granted number because that is already swapped with ported number. Your help is highly appreciate. 

3
Tom
iD Mobile Employee
8 months ago
M
Newbie
MgelyNewbie
asked in Ask a question.

I JOINED ON 24 MAY 2023 STILL NOT GOT MY £50 AMAZON VOUCHER - I JOINED VIA MONEYSAVINGEXPERT LINK

Hello, I JOINED ON 24 MAY 2023 STILL NOT GOT MY £50 AMAZON VOUCHER - I JOINED VIA MONEYSAVINGEXPERT LINK NOT GOT ANY COMMUNICATION FROM ID MOBILE - CAN I GET A HUMAN TO HELP! 

3
Tom
iD Mobile Employee
8 months ago
me79
Newbie
me79Newbie
asked in Ask a question.

transferring phone data

Hi do you have to be connected to WiFi to be able to transfer data and apps onto a new phone? 

3
Tom
iD Mobile Employee
8 months ago
W
Newbie
WhitleybayNewbie
asked in Ask a question.

Sim Only Upgrade to Pay Monthly

Hi Everyone, I am currently on a Sim Only 30 day rolling contract with ID. I have just upgraded to a pay monthly deal (also with ID). I want to cancel my 30 day rolling sim only contract but keep my existing number and transfer it onto my new pay monthly contract.  can anyone advise how to do this? Thanks

3
Tom
iD Mobile Employee
9 months ago
topcat33
Newbie
topcat33Newbie
asked in Ask a question.

When is sim activated for new account?

If I place an order for a new 24 month contract, is the sim activated, and the contract started when the sim is dispatched, when I first put it into my phone, or some other point please?I would like the sim to activate and new contract to start, on the day my current contract with another provider runs out.

3
Tom
iD Mobile Employee
9 months ago
Andrew Whitmore
Newbie
Andrew WhitmoreNewbie
asked in Ask a question.

Upgraded to Pixel 7a but haven not received free Google Buds

Hello I upgraded to the Pixel 7a and received the phone on Monday, however I did not receive the free Google Buds that were part of an upgrade offer. Please can you help? ThanksAndrew

3
Tom
iD Mobile Employee
8 months ago
M
Newbie
MrsCSNewbie
asked in Ask a question.

Various questions before joining iD

I'm thinking of joining iD mobile as they have some good deals but I have a few questions I'm hoping someone can help with. I was told on ID live chat that if my phone has 4g calling capabilities it will work. However looking online that doesn't seem to necessarily be the case. I've also found 2 lists on here with the phones 4g/Wifi works with, my phone is on one here https://www.idmobile.co.uk/help-and-advice/approved-handsets but not the other I found in a community thread. I can get 4g & WiFi calling on EE and want to keep this. I have a Motorola G82,it was bought sim free.Because of the above and that I've never been on the 3 network before I'd probably try a 1 month sim and then cancel it after the 30 days if I had issues. if I do this would I be able to port my number across at a later date if I continued with the sim rather than straight away? Also is a credit check done for the 1 month ones, I'd pass ok but not sure if I then cancelled it and took another one out elsewhere

3
andewhite
Legend
8 months ago
P
Newbie
pep27871Newbie
asked in Ask a question.

Rollover after change of plan

Hi, I changed to a new plan last month, from 1gb to 4gb. When the month ended, I had 4.2gb overall left (started with 5.29gb) but at the start of the next month it reverted to 4gb total allowance. Should the 4.2gb, or at least, a portion of it not rolled over? Thanks for any help

3
Tom
iD Mobile Employee
7 months ago
B
Newbie
Bluejmc2005Newbie
asked in Ask a question.

i choose to upgrade, but the email invoice i havr received shows a new nunber?

Hi all, Strange one. I logged into me id account today to upgrade, I chose the myupgrade section, choose a device and plan, went through the order there was a small up front cost etc then a few hours later the order was confirmed and successful, i receved an email saying it will be sent via DPD and that email had a contract and invoice attached. The invoice lists the new phone but also a new number I don't know? Looks like a new line has been taken out which I don't want. I have been trying live chat for hours and never get anywhere, any ideas or suggestions? 

3
Kash
iD Mobile Employee
9 months ago
Brian Nelson Waters
Newbie
Brian Nelson WatersNewbie
asked in Ask a question.

Ihave lost sim card, block my number abnd now need a new sim sent out to my address

can you please DM me so we can work this out. I have tried the online chat and thyre continually busy. 

3
Mohammed
iD Mobile Employee
9 months ago
C
Newbie
Christie5Newbie
asked in Ask a question.

Oppo Find X5 Stock due soon?

Hi,  Placed an order a few weeks ago to upgrade to Oppo Find X5. I've received confirmation of the order being placed but nothing further.Does anyone know when this stock will be available?Thanks, 

3
Mohammed
iD Mobile Employee
9 months ago
B
Newbie
Benchy70Newbie
asked in Ask a question.

new contract and SIM not working

My son has an i-phone On an 18mth conteact and since he has had it (almost 10 weeks) he has not had any mobile network coverage despite phone being new and being sent out a replacement SIM. He can't download the app to set up an account as he needs to be sent a text and the phone won't receive any ! Trying to speak to anyone who can sort is proving nigh on impossible at present..any help would be great

3
Tom
iD Mobile Employee
9 months ago
M
Newbie
MattK91Newbie
asked in Ask a question.

Direct debit failed and debt collectors

I recently had my mobile account defaulted and sent to debt collectors out of the blue. This has negatively impacted my credit score.I purchased a contract with ID Mobile in January and successfully paid by direct debit in Jan/Feb. After this the DD appears to have failed. I did not notice this on my account, and didn't receive any letters, calls or emails about this issue.Please note I never actually changed over my number and essentially used the monthly plan as a phone purchase, and continued using my old contract provider.Friday just gone I receive a letter from Overdales asking for full balance, and I check my credit report and notice the debt is in default. It's not clear whether it has been sold or the relationship has just broken down.After reviewing the Consumer Credit Act, I don't believe the default was done lawfully since I never received a default notice specifying the breach of contract and giving 14 days to remedy it as required under Section 87(1).I had changed addresse

3
Tom
iD Mobile Employee
8 months ago
Michael Nutt
Newbie
Michael NuttNewbie
asked in Ask a question.

proof of usage

please can someone call me to provide proof of useage information.

3
Tom
iD Mobile Employee
9 months ago
S
Rookie
SlapdashRookie
asked in Ask a question.

Why isn't your PUK code automatically available from your ID Account?

Hi, PUK codes - contact our Live Chat agents.While I wait the 45 minutes for someone to answer Live Chat, I just wondered why it was not possible to automatically get your PUK code from your ID Account? It seems crazy to have to do this via Live Chat, which puts increased pressure on the Customer Service team, when they are busy enough already and only available for set hours during the day. You are able to change your account details such as your customer services PIN , your Plan, your name and address etc, put you can’t see your PUK code. Why not? I’m interested.OK more peed off than interested now as you have cut me off from Live Chat after waiting for over 30 minutes. Not only that, you won’t let me rejoin the queue. it was 18:20 and CS is meant to be available until 20:00. What is if was in an emergency situation?

3
Tom
iD Mobile Employee
9 months ago
Shan-Hayley Bateson
Civilian
Shan-Hayley BatesonCivilian
asked in Ask a question.

phone number hasnt changed over to my original numver i requested to keep

I ordered my id mobile and new sim, which arrived the day later. When ordering I placed a pac code in before checking out as requested- which meant I could transfer from EE keeping the same number, it stated my number would change over to my original number which I wanted to keep on Tuesday 25th (today) I have tried all recommended action but my new phone is still using a different number. What am I supposed to do to keep my old number like requested???

3
Tom
iD Mobile Employee
9 months ago
Claire Cound
Newbie
Claire CoundNewbie
asked in Ask a question.

fraudulent account ito my bank acccount

I am being charged 34 .99 a month due to fraud, how can this happen, have reported to bank and will to police but do you have a contact number for the low life that set this up?aparentlyv a jos  clegra set. It up per NatWest 

3
Kash
iD Mobile Employee
9 months ago
C
Newbie
columbinaNewbie
asked in Ask a question.

charged for i message because your network failed!

Hi I just got charged for an I message because your network has failed. How do I get my money back? 

3
Kash
iD Mobile Employee
9 months ago
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