Bills & Charges

Everything you need to know about billing, your allowances and charges on your account.

  • 273 Topics
  • 1,590 Replies

273 Topics

Maria Lisa Kouroushi
Newbie
Maria Lisa KouroushiNewbie
asked in Bills & Charges

Can't make outgoing calls

Hi I've been trying to make calls over the last few weeks and they just won't connect even though I have 1,2 or 3 bars showing. Please advise. Hoe can I contact someone at ID

6
Kelly Burrows-Smith
Civilian
6 hours ago
D
Deith
asked in Bills & Charges

Change Direct Debit details

I've been trying to change the details on my direct debit for a couple of days now. I recently changed bank accounts and wanted to change the account that the payments are taken from. Every time I try the app gives me 'Oops something went wrong, try again later' message. I thought I'd call them. They don't accept my PIN even though I'm 100% sure it's correct. So I thought I will change my PIN in app, easy right? Surprise, I can't because 'Oops, something went wrong!'. Still fighting so I thought, online chat is the answer! Alas, no agents there to help. I am sick and tired of being send to FAQs and help section as it doesn't cover my problem, yet it's impossible to contact ID Mobile. Please help.

8
James Colledge
Newbie
1 day ago
Ryanomwilkes
Civilian
RyanomwilkesCivilian
asked in Bills & Charges

Paid my bill but services are still not restored?

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

31
Kash
iD Mobile Employee
1 day ago
Jasmine Lewis
Newbie
Jasmine LewisNewbie
asked in Bills & Charges

need help!

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account. 

3
Kash
iD Mobile Employee
1 day ago
E
Newbie
Emma WhitfieldNewbie
asked in Bills & Charges

cant make calls due to reaching capped limit but on unlimited

I can't make outgoing calls. It says I have reached my capped limit however I have unlimited calls and use WiFi calling at home. What can I do. 

6
Tom
iD Mobile Employee
19 days ago
elly123
Civilian
elly123Civilian
asked in Bills & Charges

bill charges

Why is my monthly recurring charge so high this month

1
Tyler
iD Mobile Employee
20 days ago
A
Newbie
Adam8991Newbie
posted in Bills & Charges

service restricted

I paid my bill yesterday but phones still restricted

1
Tyler
iD Mobile Employee
20 days ago
MaryJane6
Newbie
MaryJane6Newbie
asked in Bills & Charges

why cant i access my bills?

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3
Tyler
iD Mobile Employee
20 days ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills & Charges

1st bill

My 1st bill was due 29th but we've just had Easter know were on the 2nd when will my 1st payment be taken

2
Tom
iD Mobile Employee
23 days ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills & Charges

my 1st bill

My 1st bill should have gone out 29th but we've had Easter know on the 2nd when will it go out 

2
Tom
iD Mobile Employee
23 days ago
D
Newbie
Diamond NNewbie
asked in Bills & Charges

direct debit

ID is threatening to ruin peoples credit scores and complaining that it was cancelled but won't accept the card details, ID themselfs are the ones cancelling it and pretending to say that they have sorted it out through live chat. So now all features don't work like SMS, Calling and Data.

1
Tom
iD Mobile Employee
28 days ago
explorer1991
Newbie
explorer1991Newbie
asked in Bills & Charges

Does the 50£ is maximum cap limit or there is an option how to increase it?

Is it possible to increase my cap limit for more than 50£?

1
Kash
iD Mobile Employee
1 month ago
Andy Hunting
Newbie
Andy HuntingNewbie
asked in Bills & Charges

Clarification of bills please

My contract: £8/month. Unlimited data, unlimited texts, data 10GB (which often rolls over to give 20MB) with a £5 cap.Most months my total bill is £13 (£8/month plus £5 cap?). The bill states “Rest of World Roaming £4.17”Can anyone tell me why I get this? My data allowance is hardly touched, so I would have thought I have plenty of “room”. As regards going abroad, I do travel (via a ship) to Norway a fair bit - Norway is included in the data roaming section, therefore I would have thought “OK”.  Could it be I am being charged if I use the phone whilst in international waters, i.e. between the UK and Norway?Any pearls of wisdom gratefully rec’d. Thanks, Andy

7
M
Newbie
1 month ago
B
Rookie
Bart1552Rookie
asked in Bills & Charges

Montly allowance time

I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

3
Kash
iD Mobile Employee
1 month ago
T
Newbie
TheawNewbie
asked in Bills & Charges

PDF bill

Why does my pdf bill say the wrong direct debit due date ? For example  24th February to 23rd march due on 10th march? Does any one know?thanks

1
Tyler
iD Mobile Employee
1 month ago
Matthew Ynwa Cook
Newbie
Matthew Ynwa CookNewbie
asked in Bills & Charges

Cancelled Contract

I haven’t used my sim and I have cancelled contract yet your still trying to bill me 

12
Kash
iD Mobile Employee
1 month ago
U
Newbie
User123456Newbie
asked in Bills & Charges

Left iD back in November but still getting demands

How do I speak to someone at iD. I cancelled my PAYG back in November - received a payment chaser for outstanding month which I paid.  Have now received another debt collection letter but cannot speak to anyone at iD.  Live chat not active and I do not use social media.  Even telephone complaints line keep hold for over 40 minutes.

13
Kash
iD Mobile Employee
1 month ago
Tim Gillam
Newbie
Tim GillamNewbie
posted in Bills & Charges

Data Rollover Gives You More For Your Buck..

Over The Years I've Been A Customer Of So Many Mobile Service Providers Who They All Seem To Just Be On The Gain, But With ID Mobile I Feel Valued At An Affordable Monthly Payments & A Lovely Boosted Data Rollover To Always Keep Me Sane. Excellent Mobile Coverage Wherever I Do Roam, Including 50+ European Countries When I'm Away Relaxing Or Working Far Away From Home. For Staying In Touch With Family & Friends Is The Most Important Thing To Do, I'd Even Go As Far As Saying As An ID Mobile Newbie I Am Starting To Love You... Exceptional Upgrade Deals Delivered Friendly The Very Next Day, But Doesn't Hurt My Bank Balance At The End Ot The Month When I Eventually Get My Pay. So Carry On The Fantastic Work You All Do & Customer Services 247 Is Fantastic Friendly & Always On Hand For Support, I'll Share The Good Feedbacks Thats Always Due & When Anyone Needs A Good Recommendations Then Its ID Mobile I'll Always Report.... Thank You.

1
Kash
iD Mobile Employee
1 month ago
P
Newbie
PaulnMandyNewbie
asked in Bills & Charges

Cannot download bills, says need storage permission

I Cannot download bills, says need storage permission but there is no option in the app settings to allow storage.  

19
Tom
iD Mobile Employee
2 months ago
JohnnyD
Newbie
JohnnyDNewbie
asked in Bills & Charges

Removing a default from my credit file

Good afternoon, So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago. I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD and thought that was that, I pretty soon realised that it wasn't as simple as that when I received a letter with an outstanding amount, I paid that and thought no more of if… Fast forward to last month and I’m informed that I can't get the mortgage that I’ve applied for due to my  (what I thought was immaculate) credit score, so I obtained a copy of it and discovered that after I had cleared my account, the monthly charge hadn't been stopped… The problem with that is that I had also moved house in that period and despite having mail redirected, I was not made aware of any outstanding balance. Despite the fact that I have even been using a new ID plan in the meantime. I have always worked ha

76
Tom
iD Mobile Employee
2 months ago
H
Newbie
Htg1410Newbie
asked in Bills & Charges

Unreadable Bills on App and Website

I am unable to read my bills on the app and website, basically it is all gobbledy gook. Even when I download the document.

6
Kash
iD Mobile Employee
2 months ago
B3000
Rookie
B3000Rookie
asked in Bills & Charges

Mobile data 25GB gone in 3 days

I am hoping this is a glitch given the the network was down over the weekend..I received my 25gig sim on Friday and activated late Friday. I put the sim into my 5G Huawei router and connected just 1 device..after maybe 20 OOKLA speed tests I get a text on Sunday night from ID - YOU HAVE NO MORE DATA !!!WHAT.Surely that isnt possible ???Is there a way to get or see a detailed reporting of my data used?Something is fishy here. 25gig gone in 3 days using Ookla Speedtest..I cant beleive it.

4
Tom
iD Mobile Employee
2 months ago
Chloe Dunderdale
Newbie
Chloe DunderdaleNewbie
asked in Bills & Charges

upgraded and dont understand the next bill

I recently upgraded my phone this last week (1st August) and don't understand when the final payment from my old phone will go out? Will it go out on the 18th as normal or go out next month? My bill says £23 something for this month but then my email says charge £61.09 (old phone cost) then underneath line rental £26.99 (new phone cost). 

8
Kash
iD Mobile Employee
4 months ago
Ghafar Ali
Newbie
Ghafar AliNewbie
posted in Bills & Charges

bill inquiries

Hello this message is about bill inquiries 

1
Tom
iD Mobile Employee
6 months ago
Catoneil
Newbie
CatoneilNewbie
asked in Bills & Charges

Outstanding balances when bill paid

Hi. My direct debit comes out successfully and last months was no different. However on my account it was telling me I have an outstanding balance??? Why would this be?? And it’s not related to the current month I am in.  thanks 

6
Tom
iD Mobile Employee
6 months ago
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