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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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Bills, Payments & Charges.

Bills, Payments & Charges.

Everything you need to know about billing, your allowances and charges on your account.

295 Topics
1,615 Replies

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295 Topics

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Josef MusilNewbie

asked in Bills, Payments & Charges.

mr josef musil

Hello anyone More than 2 days I try set up direct debit but always I get message" something is wrong "Anybody have idea what going on ?Thanks

asked in Bills, Payments & Charges.

Change Direct Debit details

I've been trying to change the details on my direct debit for a couple of days now. I recently changed bank accounts and wanted to change the account that the payments are taken from. Every time I try the app gives me 'Oops something went wrong, try again later' message. I thought I'd call them. They don't accept my PIN even though I'm 100% sure it's correct. So I thought I will change my PIN in app, easy right? Surprise, I can't because 'Oops, something went wrong!'. Still fighting so I thought, online chat is the answer! Alas, no agents there to help. I am sick and tired of being send to FAQs and help section as it doesn't cover my problem, yet it's impossible to contact ID Mobile. Please help.

Lynn RattrayCivilian

asked in Bills, Payments & Charges.

Problem changing my bank details

I am trying change my account details for the direct debit payment but it keeps saying 'ooops something went wrong'. I have restarted my phone and the app is updated. Can you help me please, thanks

Dominicchapman02Newbie

asked in Bills, Payments & Charges.

Need a refund made an extra payment

Hi so I didn’t realise my direct debit was automatically charged as I couldn’t see it on my bank but according to the app it was but that was after I made another payment of my own accord to the account so would like it refunded. many thanksdom

Taylor's Trader'sNewbie

posted in Bills, Payments & Charges.

paid the

Plz help paid but no mins or data

GeenealeCivilian

asked in Bills, Payments & Charges.

cant send premium rate messages

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0". I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023. I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID. Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference. Many thanks, Gee

Stuart JonesNewbie

asked in Bills, Payments & Charges.

roaming fees in Tunisia

Hi, how much will I be charged using data be when I travel to Tunisia and what about making phone calls?

Edvinas GeleziunasCivilian

asked in Bills, Payments & Charges.

paid my bills and they say paid but i think im suspended

Hello I paid my bill half a hour ago and still have no services I have a feeling my account been suspended hopefully you guys can fix this and I can get on with my day cheers

AshleighPatersonNewbie

asked in Bills, Payments & Charges.

Paid my monthly bill but Phone is still 'cut off'

I have paid my monthly phone bill today through the I'd mobile app. Normally it takes the payment straight away and my services turn back on but today it only took payment from my bank account but is still saying bill over due and hasnt connect me back on to my services? How can I fix this?

EmilioAlbertoNewbie

asked in Bills, Payments & Charges.

Bank rejects all payments because insecure method is used

I have tried 15 times to pay an outstanding balance, through the app and through the automated telephone payment service. All payments have been rejected by my bank. My bank, Royal Bank of Scotland, says this is because iD Mobile tries to use an insecure payment method, and that I have to get in touch with them. There is enough money on my account. I tried to make the payment using my debit card. I don't have internet banking.Can anyone help? ID Mobile even just sent a final notice, but I can’t find any other way to contact them.

Beth RogersNewbie

posted in Bills, Payments & Charges.

bill

Hello I started my new phone contact today my bill started from the 12th I only had the sim in the post today

RossMacp7Civilian

asked in Bills, Payments & Charges.

Paid Outstanding Balance but still says its overdue

I have paid off an outstanding balance but my account still says it is overdue and no services have been returned

Huw CostinNewbie

asked in Bills, Payments & Charges.

Unfair Bill

I had my ID Sim for a couple of weeks , during which time I couldn’t make any calls or receive them. I could not get any sense from the Bot about what to do fix it and also could not find a number or email address to contact to fix the issue so I gave up I changed to another company and the SIM worked without problem. Now I’ve been charged more than £70 for ID’s terrible service. How do I dispute this? Thank you.

Josef MusilNewbie

asked in Bills, Payments & Charges.

direct debit

I can't setup direct debit WHY?SIMPLE QUESTION SO CAN I HAVE SIMPLE ANSWER PLEASE

Darcey BlazeNewbie

asked in Bills, Payments & Charges.

I cant 0-7 my bill?

So I need to pay my bill, can’t text or make calls atm. I’ve tried to pay it on the app and online with two different bank accounts and every time I get “oops… something went wrong”.

Kaif KhanNewbie

asked in Bills, Payments & Charges.

phone

Hi,I'm using Id Mobile sim for almost like 9 months It's a 2 year contract just sim of monthly 9 pounds I want to buy One phone can I merge this or can I just buy a phone?

MaksymyukNewbie

posted in Bills, Payments & Charges.

I've paid my bill, but cannot use data or make calls.

I've paid my bills and I still don't have minutes or Internet on my number

Fiona JaneCivilian

posted in Bills, Payments & Charges.

about my bill

Can't pay payment till later date

Michelle MillinNewbie

asked in Bills, Payments & Charges.

wanting to pay my overdue payment with friends debit card

My direct debit has failed and I'm wanting to pay using my friends debit card the funds are there but it keeps declining payment why???

Josef MusilNewbie

asked in Bills, Payments & Charges.

mr josef. musil

I need if my direct debit will take every 16th.thank you

Liam EvansNewbie

asked in Bills, Payments & Charges.

Bill

I have paid my bill and still can’t use my services

ARDGNewbie

asked in Bills, Payments & Charges.

Direct debit

I'm trying to change my direct debit details but won't let me change to a different account?

Cara AdamsNewbie

asked in Bills, Payments & Charges.

early upgrade

Hi I'm apparently able to upgrade early without paying off my contract in 10 days from now, does anyone know if I'd be able to do it sooner without any fees? The reason is my husband phone is broken and it would save him paying for a repair if he can use my old one.

Robert1234Newbie

asked in Bills, Payments & Charges.

Proof of Purchase

Please could I get a proof of purchase / receipt for my phone and plan?

Joseph TaylorNewbie

asked in Bills, Payments & Charges.

bill

I have just paid my bill but my services aren't restored

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