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wanting to pay my overdue payment with friends debit card

Michelle Millin
Community Member

My direct debit has failed and I'm wanting to pay using my friends debit card the funds are there but it keeps declining payment why???

Best answer by andewhite

Michelle Millin wrote:

My direct debit has failed and I'm wanting to pay using my friends debit card the funds are there but it keeps declining payment why???

The address for the iD account needs to match the address the bank has on record for the debit card, @Michelle Millin. Online payment systems make checks like these to try and prevent fraud & theft.  

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3 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8008 replies
  • May 17, 2024

Hi @Michelle Millin 

 

You may need to use a card that belongs to the account holder of the iD Mobile plan you’re attempting to pay for.

 

Tom

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andewhite
Platinum 
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  • andewhite
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  • 12061 replies
  • Answer
  • May 17, 2024
Michelle Millin wrote:

My direct debit has failed and I'm wanting to pay using my friends debit card the funds are there but it keeps declining payment why???

The address for the iD account needs to match the address the bank has on record for the debit card, @Michelle Millin. Online payment systems make checks like these to try and prevent fraud & theft.  

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • May 21, 2024

Hi @Michelle Millin,

Welcome to the Community!

I hope that you managed to get your issue resolved.

If you require further assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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