I took out a contract with iD mobile for unlimited texts and minutes, 500gb of data and an iPhone 17. I checked coverage beforehand and there was excellent 4G in my area.  Delivery of the handset was quick and it was easy to get my number switched over. Unfortunately, that was the only positive part of my experience with iD, which is still dragging on.  I had my previous (giffgaff) SIM card in my new (iD) handset for a few days until my number was switched over - no problems with coverage etc at all. As soon as I switched to iD and started using their network, I had issues - completely unpredictable data availability that occasionally worked fine but more often than not had period of between 10 minutes and 2 hours where nothing that needed internet worked at all.  I tried to contact id repeatedly and their chatbot just took me in circles. I tried to raise a complaint via their complaints form - but on clicking submit, was redirected to the chatbot and so still unable to contact anyone.

I need to be assisted on my last bill. I want to chat with an agent

On Sunday 7th June I requested by text message what my estimated final bill would be if I end my contract. At that date it was just over £50. I have then requested what it would be today, and it is now just over £90. Surely, if you have an end date for a contract, the amount that is to be paid to terminate that contract is calculated by the number of days left of that contract. Therefore, I do not understand how the final bill increases as the number of days to the end date decreases. 

Hi iD Mobile team,I have a question about credit-file reporting on my account.Live chat advised that my balance is now fully paid, the account remains active, and the entries showing on iD’s side are missed-payment markers only, with no default visible.Could someone please confirm how I can get written confirmation from the relevant credit-file/reporting team of exactly what has been reported to the credit reference agencies?I will not post any personal account details publicly.Thank you.

Why does ID mobile find it so hard to take payment on the correct day? But when they try to take payment on the incorrect day they instantly cut you off from the world which in fact can be extremely dangerous especially in emergency situations!!!

I want to change my plan  to the £16 one with unlimited data 

Hi ID mobile.  I’ve ran into some trouble with my account. My intention was to downgrade my plan to the cheapest month by month option (£5) before 01/06/26 because my colleague discount had ran out, and I didn’t need the extra data. Because I was struggling to find the right place to do this (I had actually called a couple times) I cancelled my direct debit as a means of pausing my account.  On Saturday I went to the Currys store to address this (and the downgrade situation), however they were not able to downgrade my plan.  Since then my phone (with the ID sim inside) keeps displaying “no service” Please could you help out and advice. I really am not keen on paying the non-discounted price.  I hope you can understand and are able to help.   Kind regards, 

Hi there I am trying to edit my direct debit date but it won’t let me scroll down too the next button please help 

I just want to speak to someone about catching up with my plan.

it won’t let me scroll done to the next button to update my direct debut date 

Hi  Please can I speak with customer service on the phone 

Hi, I would like to dispute my bill. 

I have a direct debit set up for iD mobile. Thw problem is I have ko idea which number it is connected to as I can't see it in my app. I have cancelled the direct debit but I do t know how to have that plan cancelled as I have no information. 

I can’t access my account on the app, it’s brining one up from 3 years ago. I’ve tried paying my bill, as I’ve swapped banks and I can’t access the app correctly

Apparently I owe you money. But this is the first I’ve heard about it. I cancelled my contract in April 

I changed my payment date yesterday to the beginning of the month, and first payment to be taken is August. Can it not be brought forward to April?

Hi the mobile phone has been restricted I thought I was all set up with paymentscan I ensure everything is paid. i have got this contract for my son so i would like it to be up and running thanks

Hiw do i pay manually

How do i pay manually

HiI upgraded last month to just a sim only plan as my phone is currently ok. I couldn't see my plan until yesterday because it was within 31 days. I checked and it shows that im in a new 24 sim only contract. This is not what i requested, i wanted a month by month contract so i had the flexibility of getting a new phone when i was ready. Now im stuck for another 24 months 

Hi can i pay my outstanding bill on 28th of june 

Why was i charged almost 20 more last month 

Hi thereI set up a direct debit on the 12th of May 2026 and I should of taken out on the 1st of June and it didn't I had to go in to the app and pay it myself.Is there anything I can do about this?  [IMAGE REMOVED]

Hi i have paid twice this month.  it said payment failed and it was outstanding on the app on the 5th now ive checked you successfully took a payment on direct debt and ive paid separately so I would like it back thankyou

I paid £5.51 using my card, not realising the direct debit had come out and would like my money back please if possible rayher than my account being in credit