Bills, Payments & Charges.

Hi - my payment has been taken 3 times in January but still says I owe this months payment and now I’ve been cut off - I can’t get the chat to work? Any ideas? thanks

Hi iv paid my phone bill it’s all up to date but my internet or calls and texts not working why is this please

I was in the last 30 days of my 18m term, i requested a pac code on 08th Jan and had an email that said if i used it now i would be charged £41.79 (paying £40.99 per month line rental). Decided against using it/cancelled the pac code. Raised a new pac code 22nd Jan and it says if i used it that day estimated final bill would be £63.91. This made no sense and I challenged it last Saturday on the online chat, i was told it needed investigating, as like i had pointed out at the time i had paid line rental until 2 days before the end of my 30 days notice period (request of pac code) so my final bill should be 2 days line rental plus any additional charges for calls/texts/data etc. I haven’t been contacted a week later. My number has moved to new carrier and my final bill email says outstanding balance of £27.50. It says. When looking at the bill it is including a charge for the balance from the previous bill that hasn’t been paid yet, but this will still come out. It is ridiculous.

I'm on ID mobile since October 2024. Looking at my bank statement I've paid until December even though a bit late. Seems to me I've been paying for 6 months now as there's a bill this month of January amounting to £110.97 which I've paid all. Looks like I have an overpayment of two months. Please check my account and give me a refund. Many Thanks.

I may be heading to Ireland for 10 months for work and have found conflicting answers on the website as to whether I can use my unlimited data there or not? I have a unlimited call, text and data SIM. Thanks

ID Mobile have sent me my bill but it’s the same as previous months even though I’ve had no service for the last week or so since storm Eowyn presumably blew a mast down. What are our rights?

I have pay the bill but the amount is still there can someone help me with that ?

Was looking to take out a 3rd Pay Monthly contract with iD, was told I had to have 3 clear bills paid, so 90 days worth of payments, before I could look at taking a 3rd contract, I’ve now paid 3 bills, on my latest phone contract and I’m still getting told the exact same thing when I place an order, how do I get around this, as when I’m on the app there is zero option to speak to anyone!!! I’ve added a phot above showing the 3 bills

Hi

hello, i would like too know why my bill price for my next payment on the 21st of february will be £50.23 when i have recently changed my plan and should only cost me £33.99 a month?

I want to discuss my bill, I should be in credit, but the live chat button does not appear in three different browsers and I have cleared my cache. Please advise. A contact email would be ideal. Thanks,

I have noticed over the last couple months you guys have been making me pay double and this isn’t fair I paid twice in January and now it’s saying I have an outstanding bill’ I need an explanation for this or I will be taking this up with my bank and demanding a refund !

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0". I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023. I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID. Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference. Many thanks, Gee

Hi so i had upgraded my plan a few months ago and changed my number, so why am i being billed on my old phone number and am currently in debt which is weird because i have been paying monthly on my new upgraded plan without missing a payment. And i spoke to overdales legal ltd and they had told me that my old number was active and i dont use that number so id like id mobile to cancel it.

This is the first month of a new contract. New amount is £32.99 Old amount was sim only £7 I overpaid by an extra £7 also as didn't realise it had gone through. This bill is £47+ with no extra charges Next month bill is £80+ I need help, this is crazy amounts

After logging into my account and selecting a plan, for example the £20 unlimited data, minutes and texts for the month plan, I get to the payment page, type in my card payment details and the page briefly says “oops something went wrong” and then I’m back to the previous page before payment. there seems to be no way that I am able to pay for any plan I want. I have tried with multiple cards and have checked my name and address details! Please help?

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

My bill has gone from £8 per month to £26 per month. This is unacceptable and I would like to terminate contract

Dear iD Mobile Customer Service, I am writing to express my concern regarding the SMS I received today, which states: "Immediate payment required! We've suspended your iD account because you haven't paid your outstanding amount of £68.86. To remove the suspension, you must pay the outstanding amount immediately. You can do this online at idmobile.co.uk/myid, or call 0333 003 0001 free from your iD mobile (standard landline rate from other phones). If you're struggling to pay your bills and experiencing financial hardship, please refer to how we support our customers with financial vulnerabilities here." This message is alarming and confusing, as I have already paid my bill this month on 22 January 2025. I kindly request you to review my account and verify the payment made. If there has been an error, I expect this issue to be resolved promptly, and any funds that may have been incorrectly charged to my account to be refunded. For your reference, my email address is . Please provide clarification and confirm once the matter is resolved. Thank you for your immediate attention to this matter. Best regards,Oleksii Zasiadko

I’ve been sent a final bill email after returning my phone and cancelling my contract. However I cant see the invoice as I don’t have an account, I can’t create an account as I need the code sent by text to the mobile which I sent back. Can somebody send me a copy of the invoice please? I can’t access live chat as the button doesn’t appear even in a different browser. How do I pay the bill as my direct debit is no longer active and how do I get a refund on the purchase price of the phone. I’m surprised there’s even a final bill as I received the phone on the 17th Jan, sent it back on the 17th Jan and DPD delivered it back to iD on the 20th Jan so I would like to check the invoice to see what period the charge covers.

Hello, I have been charged 3 times this month for my monthly bill. can I please have 2 months refunded to my bank account

I get a message when I call a number that I need to top up. I’m on an unlimited monthly plan

How to apply for the service disruption compensation

Hi I need a breakdown of my final bill it only had phone 2 days but it's gone from app Paula

My bill monthly was 6£ and last month I changed my plan to 44£ but for first month my bill was around 72£. I want to know why my bill is increased ?