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3 months ago

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Bills, Payments & Charges.

Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

394 Topics
936 Replies

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394 Topics

Recent feedback.

Most replies Most views Newest first

Here we go againNewbie

asked in Bills, Payments & Charges.

id mobile ripping us off again

Got new contact phone price at £26:99 but now saying got to pay £29:12. Why the jump, not what I sign for,

2 months ago

Jonny StonerCivilian

posted in Bills, Payments & Charges.

i want to set a DD

I want to set a DD please I called you and was kept on phone for 7 mins only for the ruse man to hang up on me this is disgusting behaviour I'm apppauled. I then call back cannot get through to an actual human being I wish to make a complaint

2 months ago

Dawnwalker86Newbie

asked in Bills, Payments & Charges.

paid monthly bill but still cut off taken payment twice

I have paid my monthly bill have been billed twice still not got phone service back but yet can speak to anyone as this is all done online I'm starting to think I should change provider as this unacceptably bad service

2 months ago

id0latr1neCivilian

posted in Bills, Payments & Charges.

Next payment

My next bill due says£-42 does this mean i do not need to pay my next bill?

2 months ago

Michaeljason93Newbie

asked in Bills, Payments & Charges.

Payment: details may not match

Hi,I am recieving the following error when trying to upgrade my SIM only package at the payment step:"Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page."The bank card is the same as the one that is used for my direct debit.I have checked this in the Bills > Payment section, the account and sort number are for the same bank card for payment.Could you advise please?Cheers

2 months ago

Danielle HarveyCivilian

asked in Bills, Payments & Charges.

ive paid my bill but my phone is still cut off

I paid my bill yesterday, why can I still not use my phone?

2 months ago

Jade FoxNewbie

posted in Bills, Payments & Charges.

unable to set up direct debit

Phone is due for upgrade. I have been in store and online and I am unable to upgrade because ID keep cancelling my direct debit. I have been trying for 2 months to set up a new direct debit and still getting the “oops something went wrong” message. This has also happened in my local Carphone warehouse and I am no nearer to upgrading my contract. I have been advised my store to keep trying on the app and still unable to. HELP NEEDED

2 months ago

TerryANewbie

asked in Bills, Payments & Charges.

Your file naming convention for bills have gone spectacularly wrong

I’ve been catching up on downloading my mobile bills … starting with February to discover that you file name does not reflect the actual bill date. See the screenshot below.The first in the list (06-07-2024) is actually for 7 June 2024.06-06-2024 is really for 7 May 202406-05-2024 is actually dated 7 April 2024 etcetcWhat’s this all about?

2 months ago

WenesDanNewbie

asked in Bills, Payments & Charges.

Roaming in Kos

Hi, I'm currently roaming in Kos and the network that my phone has picked up is NOVA.On the iD roaming page it says that the roaming partners in Greece are Cosmote and Wind.I can't connect to Cosmote and Wind isn't an option.Will I be charged for using data on Nova? Thanks

2 months ago

Dave88fellowsNewbie

asked in Bills, Payments & Charges.

phone bill

Hi I need my phone activated and can pay my bill on 14th June

2 months ago

kanegrey20Newbie

asked in Bills, Payments & Charges.

i topped up £20 on id mobile app and its gone down to £14.88 and im frustrated as i was going to use that to get unlimited data as it ran out at 11:59pm

I topped my id mobile pay as you go sim hoping that they'd take it to purchase another unlimeted data but no I'm really annoyed and angry I tried contacting id mobile but wouldn't work there was no message to let me know where its gone too and I was hoping there's a way they'd give the money back so I can get my unlimeted data which I purchased a month before does anyone have any idea how I should go abroad dealing with this as I'm very frustrated and angry that my money been taken and no message as to what's been used or purchased as it can be add on as my unlimeted data has ended last night can I contact someone and see if I can get unlimited data as I thought the top up is were they'd take it for the unlimeted data so it carrys on but I don't know can someone help please and I can't stand those stupid dumb robots AI's as there useless

2 months ago

fnewbie2099Newbie

asked in Bills, Payments & Charges.

Payments not being accepted

When I try to buy a new plan on either the mobile app or the website, there is an error, the payment is not taken and I get sent back to the Choose a Plan Confirm page.I have tried with several cards and the same thing happens, so I am not able to buy any plans at the moment.Please can someone at ID mobile check my account and let me know why it is not working?

2 months ago

olcunninghamNewbie

asked in Bills, Payments & Charges.

Payment from account and do not have a ID mobile account or SIM

I have had payments for the last 2 months leave my account for ID Mobile and i do not have a sim or account. Please can someone contact me regarding this as the live chat function also does not work.thanks

2 months ago

cfishCivilian

posted in Bills, Payments & Charges.

bill

I've tried to pay my bill on about 6 different occasions and it won't let me pay it

2 months ago

BeardDNewbie

asked in Bills, Payments & Charges.

Payment mix-up?

I changed my bank details a few weeks ago. On 11/6 I had a failed and a successful payment taken and then I got messages today (15/6) saying I had missed a payment and my services were going to be disconnected. I paid immediately and realised I had paid already only 4 days ago. Very confused about what's going on. Ideally I would like 1 payment refunding as I dont wish to pay an additional month ahead if it's not needed?!

3 months ago

Lozaconway1978Civilian

posted in Bills, Payments & Charges.

billing to high

I have been trying to get in touch with someone for days and this is ridiculous , my mum is disabled and you have billed her £55 when she should be charger £14 I would like to get in contact with a REAL PERSON as soon as possible because she cannot even afford to pay for her essentials when id mobile is stealing her money.

3 months ago

Samantha SkinnerNewbie

asked in Bills, Payments & Charges.

upfront cost

Can I pay more for the upfront cost to lower the monthly cost?

3 months ago

Ukpete70Civilian

posted in Bills, Payments & Charges.

paid bill but service not on

I paid my bill but service is not on And I set up direct debit

3 months ago

IrritatingLlamaNewbie

asked in Bills, Payments & Charges.

"High number of chats"

Trying to get into a chat is impossible you claim its due to high number of chatsbut i assure you thats a lie and your staff are just lazy, randomly asks for my name i get up to the number and then it just repeats so yeah its a lieweeks ive been stuck with a damn issue

3 months ago

Melissa MarshallNewbie

asked in Bills, Payments & Charges.

bill

I paid my phone bill yesterday today they have switched my phone off but yet the money been taken from my bank

3 months ago

Melissa MarshallNewbie

posted in Bills, Payments & Charges.

money took from my wccount but my account has been suspended

I paid my phone bill yesterday through the automated phone service they took my money but now my account has been suspended and it’s saying the balance is still due to pay

3 months ago

Jason LutyNewbie

posted in Bills, Payments & Charges.

how do i speak to someone

How do I speak to someone

3 months ago

Grzegorz BudzNewbie

asked in Bills, Payments & Charges.

Unblock account

Hello,I send money. Can you check my payment?If yes, I would like unblock my account, please.

3 months ago

Daniel ZanettacciNewbie

posted in Bills, Payments & Charges.

phonr cut off even after bill paid

Bill paid still cut off

3 months ago

jenishCivilian

asked in Bills, Payments & Charges.

upgradeddfdo

upgrade

3 months ago

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