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Isabella1972
Community Member
Oct 27, 2026 5:22 PM UTC

Why did I have to pay an extra £25 on my September bill for mobile internet browsing, even though I have a 30GB plan that includes unlimited calls and texts?

Why did I have to pay an extra £25 on my September bill for mobile internet browsing, even though I have a 30GB plan that includes unlimited calls and texts?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Oct 29, 2026 11:32 AM UTC

Hi ​@Isabella1972 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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