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Community Member
M berry
Community Member
Oct 27, 2026 3:16 PM UTC

help with reducing contract

Hi there - I can't afford to pay 50 pounds a month and need to understand my options ?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 28, 2026 8:31 PM UTC

    Hi ​@M berry,

     

    I'm sorry to hear that you're finding your monthly cost difficult to manage.

     

    Unfortunately, we're unable to reduce the monthly cost of an existing plan before you're eligible for a plan change or upgrade. If you're currently within your minimum term, you'll need to continue with the agreed contract until you become eligible for other options.

     

    If you'd like to discuss what's available on your account and when you may become eligible for a change, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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