extra charges

Hi ​@Pigpen, 
 

Thank you for reaching out. We're sorry to hear that you're receiving additional charges on your bills despite having unlimited texts. We understand how frustrating this can be.

Although your plan includes unlimited standard UK text messages, MMS messages and premium-rate texts are not included in your standard allowance and may be charged separately.

• MMS messages: These are multimedia messages that can contain photos, videos, GIFs, emoji, audio files or contact cards. Depending on your handset and messaging settings, some messages may automatically be converted from SMS to MMS.
• Premium-rate texts: These are messages sent to or received from certain paid services, such as subscription services, competitions or voting services. These charges are separate from your standard text allowance.

To help prevent further unexpected charges, you can set your Bill Cap to £0 through the iD Mobile app or My Account. This helps prevent additional out-of-plan charges, although it won't stop charges already incurred.

I've also sent you a private message so we can look into your specific charges in more detail.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also access your inbox here: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there and help investigate the charges further.

Owethu