phone bill

Hi ​@Lisaladybird,

I'm sorry to hear about the confusion.

If you changed your billing date after that month's bill had already been generated, the payment would still be collected on the original billing date for that billing cycle.

The new billing date would then take effect from the following billing cycle onwards. This means it's normal to see one final payment taken on the previous date before the change comes into effect.

If you're unsure whether this applies to your account, please contact our Live Chat team and they'll be able to check the billing dates and explain exactly what's happened: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M
The iD Mobile Social Media Team