double bill

I ended a previous ID mobile contract in March 2026, and started a new contract the same month.

I've been paying both simultaneously for 9 months. I've tried to cancel the transaction, but ID keeps taking the payment.

I need the old bill to be stopped, for a phone I haven't had or used in 9 months, and a refund issued for the falsely taken payments.

iD Mobile Employee

Hi @Bdwb,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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