Problem changing my bank details

I am trying change my account details for the direct debit payment but it keeps saying 'ooops something went wrong'. I have restarted my phone and the app is updated. Can you help me please, thanks 

3 replies

Userlevel 7
Badge +6

Hi @Lynn Rattray,

Welcome to the Community!

Sorry to hear about the issue with changing your direct debit account.

Can you please try and update them via your account online?

If you still have issues, please let us know and we can PM you.



I am not even getting into the app now, even with my fingerprint.  Is there a further issue? 

Userlevel 7
Badge +5

Hi @Lynn Rattray 


Have you tried avoiding any auto-log in set ups and manually entering your password?