Skip to main content
Question

£5 extra for Minutes

  • 19 May 2020
  • 1 reply
  • 18 views

Johnny T
Community Member

Why am I being billed this month for £5 for extra Minutes when this item is supposed to be “Unlimited” (according to the Dashboard)?

1 reply

  • iD Mobile Employee
  • 1428 replies
  • May 22, 2020

Hi @Johnny T 

Sorry to hear your bill is more then you expected. 

Please check your bill to identify why you have incurred additional charges this will help us identify why the charges have been applied. 

More information regarding billing can be found here .

Hope this helps. 

Pearl