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Question

been charged for calls when still have minutes left!

  • 19 May 2020
  • 1 reply
  • 35 views

Sharonm
Community Member

So I've been using more minutes than usual (partner lives in separate house so not seen him for 7 weeks now) I've bought add ons and dashboard says I've got 876 minutes left, I've just made a phone call to him and it's it's used my £5 cap and then cut out! When I try to ring any number my phone tells me I've reached my cap...how? I have minutes, data and texts all left and now it's taken £5 for a short phone call! 

  • iD Mobile Employee
  • May 22, 2020

Hi @Sharonm 

Sorry to hear your bill is more then you expected. 

Please check your bill to identify why you have incurred additional charges this will help us identify why the charges have been applied. 

More information regarding billing can be found here.

Hope this helps. 

Pearl

 


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