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Question

Currys gift card not received.


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43 replies

Sharon Louise Patrick
Community Member

Ahhhhh ok.

You should still take it up with them as it appears there are a lot of people waiting to receive their vouchers.


  • Community Member
  • 0 replies
  • May 1, 2023

I don't know about you but I get feed up of chasing it as they are not for filling what they say. I will chase them again and keep chasing them and hopefully I will get somewhere, but its not good enough and is definitely not fair on all of us awaiting gift cards.


Sharon Louise Patrick
Community Member

I know exactly how you feel. I have just sent an email to the Martin Lewis team that deal with voucher issues and I will let you know how it goes.


Sharon Louise Patrick
Community Member

Hi all!

just wanted to update on the ongoing issue of non issue of vouchers.

I contacted Money Saving Expert direct and they have advised that the company responsible for issuing the vouchers is Awin.

They have advised me to email them direct with the below information;

 UK-idmobile@awin.com 

When you contact them, you'd need to include the following:

-  Your purchase date:
-  Order reference number:
-  The email address used to sign up for the voucher:

I have just done this so if anyone else wants to do the same please feel free.


  • Community Member
  • 0 replies
  • May 3, 2023

Just sent a email let's see if anything happens now.


Sharon Louise Patrick
Community Member

I have had a response saying that they have traced my order and they will be issuing my vouchers but it may take 2-3 weeks to receive them. Watch this space!


  • Community Member
  • 0 replies
  • May 3, 2023

I've had a response too let's see what happens next.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • May 4, 2023

Hi @Sharon Louise Patrick 

 

The gift card shown in the offer above is supplied and offered by the moneysavingexpert website, we’d recommend contacting them about their offers.

 

Tom


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • May 4, 2023

Hi @Sal.4 

 

We’ll continue contact with you about this via Community PMs.

 

Tom


  • Community Member
  • 0 replies
  • May 5, 2023

Hey Tom and news on whats happening with our vouchers yet?


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • May 9, 2023

Hi @Sal.4 

 

As mentioned above we will continue contact via Community PMs about your voucher(s).

 

Tom


Sharon Louise Patrick
Community Member

I finally got my vouchers! 
 

I hope everyone else has managed to get there’s too.


  • Community Member
  • 0 replies
  • May 17, 2023

That's great news I'm still waiting.


Sharon Louise Patrick
Community Member

Hang in there. I’ve got everything crossed for you!


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 18, 2023
Sharon Louise Patrick wrote:

Hi there,

Yes my gift card is related to the offer as shown on the screen shot attached.

Hey Sharon, if it’s the above, you will need to contact the promoter as it’s not one offered by us.

 

@Sal.4,

We’re already speaking to you regarding this via PM and have escalated this.

 

Mohammed


  • Community Member
  • 0 replies
  • May 24, 2023

Finally got our vouchers but not for the amount stated on sign up. But at least we have got some at last.


Sharon Louise Patrick
Community Member

Oh bless you! Is it with pursuing it with the ombudsman? Although if you are happy with what you have got then great. Im so glad to hear that you have at least received something at last.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 25, 2023

Hey @Sharon Louise Patrick, this was via our PM as we’ve escalated it directly to the promotional team who deal with this.

@Sal.4  sorry to hear it’s not for the correct amount, someone should be in touch via PM as soon as we’re able to and can look into this for you.

Mohammed