I have disconnected my Mobile phone number 07862057945 it has been disconnected for 3 weeks and yet today on my bank statement you are claiming £55.96. could you email why this amount Tony.6512@yahoo.com
We will send you a Private Message so we can look into this for you. To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
We can certainly help, just to confirm are you wanting to keep the mobile numbers attached to the contracts or are you happy to disconnect without keeping the numbers?
We will send you a Private Message so we can assist with cancelling these numbers for you. To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
I am trying to end my contract but when i follow the steps it doesn’t work. Can you please help me end my contract as I no longer wish to have a contract with you. thanks
Hi @ilir, sorry to hear you’re leaving us. If you’re having trouble ending your plan through the iD Mobile app, the best thing to do would be to talk to our Live Chat team between 09:00 - 18:00 today.
Alternatively, if you want to take your number with you to a new network, you can just text PAC to 65075 from your iD Mobile SIM. When you give the PAC to your new network, this will automatically disconnect your iD Mobile line.