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Question

new sim on new phone

  • 2 April 2021
  • 1 reply
  • 7 views

merry.meriel
Community Member

Hello

I’ve recently bought a new sim with a pay monthly account form ID. I bought this to put in a new handset just purchased for my daughter. Currently I have no idea what phone number is for the phone? or how to work this out? Also I don’t know how to activate SIM. The phone is on, but no dial tone. Please help.

 

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Will
iD Mobile Employee
  • iD Mobile Employee
  • April 3, 2021

Hi @merry.meriel,

 

To activate your SIM card, please click here.

 

With regards to your number, you should have received a Welcome Email detailing this. If it’s not in your inbox, it should be in your Junk or Spam folder.

 

If after checking you can’t find this email, please let us know and we’ll access your account here and get you that number.

 

Will