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Question

People unable to contact me by phone or message


Hi,

 

I have had several people unable to send me a message, or call me when I am at home.  This happens if I am using WiFi calling or 3G/4G.

One sending a message they get an instant response to say that the message has failed to send, and are unable to leave a message on my voicemail when they call.  I am using an iPhone 12 mini.

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WelshPaul
Platinum 
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  • Platinum 
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  • June 7, 2021

Have you recently joined ID mobile and if so, did you port your number in?


  • June 7, 2021

I’ve been on iD Mobile for about 4 months now, and yes I ported my number.  This only appears to be a recent issue though.  I had someone this morning tried calling and texting from their mobile on EE, which didn’t work.  They then rang me from their Skype account and it worked.

I was with EE prior to iD, so has something got screwed up?


WelshPaul
Platinum 
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  • Platinum 
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  • June 7, 2021

I was thinking it might be the result of a split port but if you ported in four months ago and everything has been fine then it can’t be a split port. Have you ever received any calls or texts from EE users since porting out? 

 

FYI - Skype is a proprietary VoIP platform and uses the internet to transmit voice/video data. It has nothing to do with your mobile phone account, phone number etc…

 

 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • June 7, 2021

Hi @iamnotme 

We are sorry to hear this. Please can you provide us with your Postcode so we can check the coverage in your area?

-Mohsin


  • June 7, 2021
WelshPaul wrote:

I was thinking it might be the result of a split port but if you ported in four months ago and everything has been fine then it can’t be a split port. Have you ever received any calls or texts from EE users since porting out? 

 

FYI - Skype is a proprietary VoIP platform and uses the internet to transmit voice/video data. It has nothing to do with your mobile phone account, phone number etc…

 

 

They called my mobile number from Skype, not a Skype to Skype call.  I understand what Skype is :)

 

No idea regarding the EE question, no one has ever told me.  It’s just the person who visited me today had EE because they told me.


  • June 7, 2021
Mohsin wrote:

Hi @iamnotme 

We are sorry to hear this. Please can you provide us with your Postcode so we can check the coverage in your area?

-Mohsin

Moshin,

 

My postcode is LD3 7YS


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • June 7, 2021

Hi @iamnotme 

I have checked the coverage in your area and can see there is a lot of conjestion in one of the neigbouring masts. Are you having the issue only when you are at home?

-Mohsin


WelshPaul
Platinum 
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  • Platinum 
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  • June 7, 2021

There are no known network issues in your area and the coverage map indicates that you have Good 4G coverage. It’s always possible of course that there is an issue but Three haven't been made aware of it and/or they just haven't updated their status page.

http://www.three.co.uk/support/network_and_coverage/network_support

 

Have you tried restarting your phone?


  • June 7, 2021
Mohsin wrote:

Hi @iamnotme 

I have checked the coverage in your area and can see there is a lot of conjestion in one of the neigbouring masts. Are you having the issue only when you are at home?

-Mohsin

Quite possibly, I’ve been at home quite a bit recently so not sure though.


  • June 7, 2021
WelshPaul wrote:

There are no known network issues in your area and the coverage map indicates that you have Good 4G coverage. It’s always possible of course that there is an issue but Three haven't been made aware of it and/or they just haven't updated their status page.

http://www.three.co.uk/support/network_and_coverage/network_support

 

Have you tried restarting your phone?

I restart my phone fairly regularly


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • June 7, 2021

Hi @iamnotme 

When you get a chance, please test the phone when you are not at home and let us know how you get on.

-Mohsin


WelshPaul
Platinum 
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  • Platinum 
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  • June 7, 2021

Maybe try doing a network reset...

What phone do you have? On my Samsung device it’s here:

Settings > General management > Reset > Reset Network settings


  • June 7, 2021
WelshPaul wrote:

Maybe try doing a network reset...

What phone do you have? On my Samsung device it’s here:

Settings > General management > Reset > Reset Network settings

I had to network reset when I first moved to iD as it wasn’t working properly, not done it recently


  • June 7, 2021
Mohsin wrote:

Hi @iamnotme 

When you get a chance, please test the phone when you are not at home and let us know how you get on.

-Mohsin

Will do


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • June 7, 2021

Hello @iamnotme,

Keep us updated and let us know how you get on.

If need be, we’ll troubleshoot further.

 

Mohammed

 


  • June 9, 2021

I have received calls whilst away from home and I can receive calls at home if they are from a landline, however someone tried to send me a text today at they got an immediate notification that the message couldn’t be sent. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • June 10, 2021

Hi @iamnotme,

 

Has that person who messaged you reported issues with texting any other numbers?

 

Have you received messages from anybody else?

 

Will


  • June 14, 2021
Will wrote:

Hi @iamnotme,

 

Has that person who messaged you reported issues with texting any other numbers?

 

Have you received messages from anybody else?

 

Will

 

I don’t believe they have, they said it was only me.  She was stood in front of me and tried it and instantly got a failure message.

 

Most of my contacts have iPhones so iMessage works on data, rather than sending an SMS, so that doesn’t highlight any issues.

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • June 14, 2021

Hi @iamnotme,

Could you please try giving the below a go?

 

  1. Go to Settings.
  2. Tap Phone.
  3. Tap My Number.
  4. Use the delete button to remove the number.
  5. Use the keypad to re-enter the number.
  6. Tap Save
  7. Restart the iPhone.

Let us know how you get on.


  • June 17, 2021
Kash wrote:

Hi @iamnotme,

Could you please try giving the below a go?

 

  1. Go to Settings.
  2. Tap Phone.
  3. Tap My Number.
  4. Use the delete button to remove the number.
  5. Use the keypad to re-enter the number.
  6. Tap Save
  7. Restart the iPhone.

Let us know how you get on.

I did this the other day, but the person who was having the problem hasn’t been in contact since.  My number was set as +44 7427 xxxxxx so I have set it to 07427 xxxxxx

 

There was also a carrier settings update yesterday.


terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • June 17, 2021

@iamnotme

If you have ever used iMessage, you will also need add your new number there...

go to Settings>Messages>iMessages

Once you have change the number, it will need registering on the apple network

To do this toggle iMessages off,wait a short while and then toggle it back on.


  • June 17, 2021
terrywebbs wrote:

@iamnotme

If you have ever used iMessage, you will also need add your new number there...

go to Settings>Messages>iMessages

Once you have change the number, it will need registering on the apple network

To do this toggle iMessages off,wait a short while and then toggle it back on.

iMessage is working fine, my number hasn’t actually changed.  I just removed the +44 from the front of the number and replaced it with 0


terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • June 17, 2021
iamnotme wrote:
terrywebbs wrote:

@iamnotme

If you have ever used iMessage, you will also need add your new number there...

go to Settings>Messages>iMessages

Once you have change the number, it will need registering on the apple network

To do this toggle iMessages off,wait a short while and then toggle it back on.

iMessage is working fine, my number hasn’t actually changed.  I just removed the +44 from the front of the number and replaced it with 0

I have a similar issue just in general with the iPhone it is always putting +44 in-front of all my contacts - really frustrating as I do not need this feature as I do not travel outside of the UK, turning off dial assist is  supposed to stop the +44 from being applied, but generally this hasn’t worked !


Will
iD Mobile Employee
  • iD Mobile Employee
  • June 18, 2021

Hi @iamnotme,

 

So do we know if your problem has been resolved since your last post?

 

Will


  • July 4, 2021
Will wrote:

Hi @iamnotme,

 

So do we know if your problem has been resolved since your last post?

 

Will



I spoke to the person who has a particular issue last Tuesday and they still can’t text me or call me.  I also have another person now who couldn’t call me last Wednesday.

 

So I would say no, it’s not resolved.