Devices

Find out about the latest devices available and get any help you may need with your device settings

2077 Topics

Kevin Broughton
Newbie
Kevin BroughtonNewbie
asked in Device & Phone Support

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

3
Tyler
iD Mobile Employee
6 days ago
Ben Fitch
Newbie
Ben FitchNewbie
asked in Device & Phone Support

No 4g signal but coverage checker says should be excellent coverage. Only able to get 1 bar of signal on 3g. Do i need a new SIM?.

I cannot use mobile data anywhere with my phone, it just doesn’t work. I have an IPhone 11. Signal bar only shows 1 bar but coverage checker says in my post code 4g should be excellent. I can only receive 1 bar on 3G. Post code is CO6 2FD. WiFi off & mobile data on. No matter what I do, I cannot improve signal where ever I go to so unless I have WiFi I cannot use my phone data plan of which I’m paying for unlimited but this is currently useless. Please can anyone help? 

1
Kash
iD Mobile Employee
4 months ago
M
Newbie
MadhaviNewbie
posted in Device & Phone Support

new sim not working

My new sim delivered not working at all.Tried all steps mentioned in the post.Please check or send new activated sim. Thanks  

7
Kash
iD Mobile Employee
2 months ago
Rich Aitken
Rookie
Rich AitkenRookie
asked in Device & Phone Support

call cut off while queing for doctor

Sat in a queue for a doctors appointment; call dropped. Lost my place. Called again - 4 or 5 minutes then dropped again.   

3
Tom
iD Mobile Employee
2 months ago
Hayley Donnelly
Newbie
Hayley DonnellyNewbie
posted in Device & Phone Support

number cloning

I think my number may have been cloned or spoofed any advice what to do 

1
andewhite
Legend
5 months ago
Becky Jolley
Civilian
Becky JolleyCivilian
asked in Device & Phone Support

recently moved to ID mobile

I have recently moved across to ID mobile and my sim is not working meaning I cannot make or receive calls. My mobile data is also not working. I have received notification that my number has come across. I have checked the network coverage in my area and also showing as working.please help 

1
andewhite
Legend
5 months ago
Suzie carter
Newbie
Suzie carterNewbie
posted in Device & Phone Support

can't upgrade

I cant upgrade and on my account it says i dont have a direct debit set up 

1
Tom
iD Mobile Employee
6 months ago
E
Newbie
EdbeckhamNewbie
asked in Device & Phone Support

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
26 days ago
I
Rookie
IDmanleedsRookie
asked in Device & Phone Support

Using SIM in different SIM tray not possible

Hi all,I switched to iD mobile recently. Everything is going fine and I'm getting some good speed here in Leeds - but I did some further testing for fun (and because I also have a three payG SIM for trips to the US that I used for a comparison).For some reason, I noticed that the signal strength icon on my Samsung S23 ultra (almost always) seems to show one bar less signal strength on my iD SIM than on my three SIM. Using apps like gmon-pro confirmed though that the signal strength should be identical and that I'm indeed connected to the same mast and band. Speedtest do not show any difference, either.I wanted to test if that's maybe a Samsung issue and wanted to swap the SIM cards around so that they use each other's SIM trays.I noticed that the iD SIM now absolutely doesn't want to activate in the SIM tray 2. I tested the SIM in different phones and different SIM cards in the tray... It seems to be an iD SIM + sim2 tray issue only?The only thing I also noticed is that when I put my i

2
I
Rookie
8 months ago
A
Newbie
adtauntonNewbie
asked in Device & Phone Support

transferring 3 mobiles under one Pac ref

Anyone had experience of moving more than one number with the same Pac ref from old supplier. Basically moved from Bus account to separate mobiles. Old supplier (o2) indicated just the one Oac number will allow old phone numbers to carry across, but ID mobile seems unable to process beyond one. It means I am still waiting for two numbers to switch but on hold with the system saying it will pick up automatically missed due dates. Any suggestions?

10
Kash
iD Mobile Employee
6 months ago
Ian Hollebon
Newbie
Ian HollebonNewbie
asked in Device & Phone Support

New PAC request

I have a PAC from I'd which expires in two days. Can I'd please send me a new one with 28 days as the network I am moving to will not except my  existing PAC with only two days on it.Thank you 

3
Kash
iD Mobile Employee
1 month ago
Tim Pearce
Newbie
Tim PearceNewbie
asked in Device & Phone Support

extra sim

How do I get an extra sim on my account? 

1
Kash
iD Mobile Employee
3 months ago
I
Civilian
IMullinCivilian
asked in Device & Phone Support

Not recieved welcome email for transaction number

I have not received my welcome email so don’t have the transaction number to switch using my PAC code.  Please can someone get in touch with the transaction number?

3
Tom
iD Mobile Employee
2 months ago
Stephanie Norman
Newbie
Stephanie NormanNewbie
posted in Device & Phone Support

not working phones

Please can someone help. I can’t get a security code to come through on my mobiles as they have both stopped working, please 🙏 help me I’m panicking it’s not working and I’ve been ripped off 

8
D
Rookie
2 months ago
Ahamed Shekeel
Newbie
Ahamed ShekeelNewbie
asked in Device & Phone Support

worst network ever

Network issue; can’t even use data for browsing I have taken contract iPhone with ID mobile and there is no network for the sim everywhere. Still struggling more of the time to use data for browsing and some other times for calling as well. They says it’s 4G but am getting 2G. I can’t even cancel my contract because it’s been a month I purchased. So please anyone can tell me what to do.

8
Tom
iD Mobile Employee
2 months ago
Nikki Brightey
Newbie
Nikki BrighteyNewbie
asked in Device & Phone Support

Do the upgrade deals change ?

Do the pre chosen upgrade deals change at all ? So if I leave upgrading for a month or two will different phones and offers appear on my online account?

1
Kash
iD Mobile Employee
6 months ago
Sven van Sweeden
Newbie
Sven van SweedenNewbie
asked in Device & Phone Support

wifi calling not working on mfiso air 1 rugged phone

I changed phone from Samsung A7 to a rugged phone Mfiso air 1 Tried everything strong WiFi signal settings correct etcIs there anything ID should change?  

6
Mohammed
iD Mobile Employee
1 year ago
Jodieleesimonlee Fowler
Newbie
Jodieleesimonlee FowlerNewbie
posted in Device & Phone Support

hi i just applied for contract have i been accepted

Hi I need to know if I been accepted 

1
WelshPaul
Legend
2 months ago
Michael Perkins
Newbie
Michael PerkinsNewbie
asked in Device & Phone Support

New Replacement SIM Card Needed

HiMy SIM is damaged and I need to get a new onePlease can  one be sent Thanks

1
Tyler
iD Mobile Employee
1 year ago
S
Newbie
SpannermanNewbie
asked in Device & Phone Support

Broken charger port

Hi the charger port on my phone I got in December last year has snapped inside it and not charge now the phone is only 6 mouth old how do I go about getting it sorted under 12 month warranty thanks any1 that helps 

8
S
Newbie
10 months ago
L
Newbie
Luben SolevNewbie
asked in Device & Phone Support

Version of Honor Magic5 Pro sold by iD Mobile

Hi Peeps, Does anyone know for sure which version of the Honor Magic5 Pro is being sold by iD Mobile? On GSM Arena specs, I see that Honor Magic5 Pro comes with either single or double sim.  I’d really prefer to have the double SIM option. Also, on GSM Arena they state that the phone can come in one of these 4 memory set-ups:256GB 8GB RAM, 256GB 12GB RAM, 512GB 12GB RAM, 512GB 16GB RAM Which one is being sold by iD Mobile? Thanks in advance!

3
Mohammed
iD Mobile Employee
8 months ago
Dean Puckett
Newbie
Dean PuckettNewbie
asked in Device & Phone Support

Callers/People I call cannot hear me

Have had number switch over from Three, so I know the network is fine.Any call I make, or any call i receive I can hear the other person, but they cannot hear me. Happens on every call regardless if it’s WiFi or not. This is urgent as I have hospitals trying to contact me and I cannot speak to them to even ask to use a different number!

1
andewhite
Legend
1 year ago
T
Rookie
Tarindu 87Rookie
posted in Device & Phone Support

i would like to upgrade my contract but need help or i have to cancel it

 I just want to upgrade my phone and sim for next 2 years.So when I select the the deal  when I go to the payment its saying my name is too long maximum I can have 14 letters on my name asking me to change my name less than 14 letters but ID app doesn't allow me to do that .need somebody to help me out .Need to fixed this first .if not I have to cancel contract.  I need more details why I should have to pay 113£ to cancel my account because I pay always my bills at time and never been late . I am waiting for you answer  Thank you very much

2
Tom
iD Mobile Employee
1 year ago
J
Civilian
JoannaNaomiCivilian
asked in Device & Phone Support

unlocking iphone

Hi,Could you let me know how to unlock an iphone? My daughter has upgraded and i want to give old handset to my other daughter? 

1
Ryan
iD Mobile Employee
2 years ago
B
Newbie
bridelightNewbie
asked in Device & Phone Support

Where is the £100 Currys voucher I was promised?

Hello, Cheryl Anne Collins here, I upgraded my phone to a Google pixel 7 pro on February 8th 2023 when I completed my two year contract ID mobile Sony Xperia 5ii. I was supposed to receive the aforementioned voucher, when I inquired I was told that I would get it sent to my email. I have not yet received it, it is getting on for two months. Can you help me?

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
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