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Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5618 Topics

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LorrsNewbie

asked in Ask a question.

imei number not recognised for trade in

Want to upgrade and trade in but my phone isn't recognised

2 years ago

MrsFisher22Civilian

asked in Ask a question.

Name Change due to Marriage

Hi I would like to update my name to my married name. I have tried to do this on the app but I have not been able to do so. Please can someone assist me in this? Many thanks Laura

2 years ago

EmiliD Mobile Employee

published in Articles and competitions.

8 great delivery services to try outBlog

Getting food and groceries delivered to our homes is at an all-time high. Last year alone, delivery service use grew by 123%. All you need is a phone and a few choice apps, and you can have meals and groceries delivered to your door in minutes. But which delivery services are the best for you? With so much choice out there, we thought we’d highlight some of the best there is and make it simple for you to work out which ones would suit you. Some are UK wide, while others are exclusive to major cities. Some offer delivery in minutes while with others you have to book a slot and wait your turn.Let’s see which services really deliver… 😉 Takeaways: Just EatDid somebody say Just Eat? You’ve probably seen the ads, but what’s in it for you? Just Eat delivers to lots of cities and regions in the UK and cover big high street names like McDonald’s, Greggs as well as loads of small restaurants. Their app makes finding your perfect takeaway easy, but they currently lack options like seeing how f

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1 year ago

EmiliD Mobile Employee

published in Articles and competitions.

Top apps for looking after petsBlog

Calling all dog and cat owners! Here are some great apps to help you care for your furry friends.Being a pet parent is hugely rewarding. We’re a nation of animal lovers, with more than half of UK households owning at least one furry friend.Looking after a cat or dog can be challenging though, so we’re here to help. If your dog’s behaviour is a little ruff (sorry), or your puss is far from purr-fect (sorry, won’t happen again) we’ve rounded up some handy apps for you below. Apps for dog lovers:Puppr - for trainingDownload on iOS and Android. Basic version is free, with the option to pay for a premium subscription (after a 7-day free trial). If you think your dog could do with a spot of training, give Puppr a go. It’s a really fun and easy-to-use app, packed with step-by-step video instructions to help you train your dog at home. You’ll find everything from sitting and waiting to house-training (surely a must!) on there. Plus, a ‘circus’ section has more advanced tricks like jumping rope

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2 years ago

MisspeaceNewbie

asked in Ask a question.

Unexpected bill increase no additional charges

Hi is there a reason why my bill has increased from £38.99 to £42.03 without permission, consent, warning or explanation? I was never told why my bill increased or informed that it will when I took out my plan. I’ve never had a plan increase without being told so why is this happening?? And for clarity there hasn’t been any additional charges or extra charges on my bill.

2 years ago

PogmanCivilian

asked in Ask a question.

Cancelling an iD Contract Temporarily

Is it possible to cancel a contract with a SIM and then later re-enable it? That is, cancel the contract for a number of months, and then re-apply for the contract (or a different iD contract, even) to use with the same SIM? Other posts suggest that this isn’t possible, but are worded slightly ambiguously, so I wanted to be absolutely sure. As I understand this is possible with most mobile service providers.

2 years ago

Vic30Newbie

asked in Ask a question.

KarRookie

asked in Ask a question.

mobile data

Hi, I've recently upgraded and my new package has unlimited data. I have actuvated my new sim and the unlimited data shows up on the I.d app but not on my settings for mobile data on my phone. It is still saying 2gb and warning me I will run out soon. I activated my sim 3 days ago and have had a text to confirm its activation. Help!

2 years ago

Ellen RNewbie

asked in Ask a question.

Changing plan

Hello!I moved to ID Mobile on April 8th on a SIM-only monthly contract and chose the unlimited data plan. Am I right in thinking that I have to stick with this plan for 2 months until I can change to a different/cheaper one? My current billing period is 9th April to 7th May. When will I be able to request to change contract on the app?Thanks!

2 years ago

frustratedcustomerCivilian

asked in Ask a question.

Please enter a valid last name

2 years ago

Smithl3Civilian

asked in Ask a question.

sim

I received a new sim for my up grade. I have stupidly accidentally registered this under my daughters account/ number rather than mine. What can I do about this? thank you

2 years ago

tiggercatNewbie

asked in Ask a question.

old account

I had 3 amounts on my id mobile bill ,I knew what two of them were but couldn't find the third. I presumed it was my son's old phone. So I cancelled the direct debit. I guess I shouldn't have done that as I am now being hounded by debt collectors for the sum of £15 which is 2months payment. At least I now know which phone it is as they kindly put it on the letter heading. It is an Alcotel Pop 8 which my son had in 2016 ! So obviously he has now been upgraded several times. I pay his account but can't see his billing. I can't even remember if it was the same number as it is now.How do I cancel this account once and for all. Thank you

2 years ago

Ray McburneyCivilian

asked in Ask a question.

extras 60 minutes monthly calls to usa

I have a new plan unlimited phone and texts with 60 minutes per month so n calls to USA. Which is why I took the plan. 3 months in and finally able to call USA when I added £5. Made a few calls and am being charged from my £5??? How to activate “free” 60 minutes?

2 years ago

eltaxNewbie

asked in Ask a question.

SIM activate

I just got a sim card. New agreement. The card is not working. How to activate?

2 years ago

lesioukNewbie

asked in Ask a question.

Pac Code Issue on 2 numbers

I am trying to transfer two numbers from Virgin mobile, they provided me with one PAC for both numbers. The first was accepted by IDMobile but when I came to transfer the second number I got a message saying I’d entered an invalid PAC.I contacted today virgin 3 times and they wont issue me a new pac code as thats the one for my 2 numbers.So now just thinking about cancel my contract with ID as still cooling off period and go to talktalk with 2 numbers as they wont have issued with it.Virgin wont issue 2 seperate paccodes and ID wont accept same paccode for different numbers.Any solution before i cancel new contracts?

2 years ago

Aram AbbasiCivilian

asked in Ask a question.

help

hi I received today my sim card I want help to keep my old number

2 years ago

lynneinjapanNewbie

asked in Ask a question.

Will my monthly renewal date change if I change plans?

I’m currently on a monthly SIM-only contract that runs from the 15th to the 14th of the month, but there are better deals available now for the same price I’m paying.If I upgrade, will the new contract become effective straight away, or will it not commence until the current billing period is over? I’d prefer the latter, since I don’t want to be paying a full month’s fee for just part of a month!If it does kick in straight away, when would be the best time for me to place the order, in order to minimise the time lost?

2 years ago

Sarah21993Newbie

asked in Ask a question.

help logging in

I have an account, receive emails, so I know I'm registered. When I try to reset password it gives me an error message saying details not recognised. I've slso tried to set up an account and it says email address already in use so I know I have one. Can you help please as I need to make adjustments and view bills. Thanks

2 years ago

XMC10Newbie

asked in Ask a question.

Is ID Mobile Closing?

Just had a letter from “3” telling me my 3toGo contract is changing - I haven’t had a “3” contract in many years (10+ ?) so I’m really confused. They’re changing it to PAYG? Does this relate to my ID Mobile contract? Can’t see any info on this via the ID app?

2 years ago

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