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1 year ago

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Getting Started.

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

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Timothy 83Rookie

asked in Ask a question.

start using it today

I started to use ID today, the SIM card arrived today but the bill started 4 days ago, I mean that the bill started when I ordered online on the day 16 of February 2022 and I don't know what is happened with that 4 days that I don't have the SIM with me and I didn't use it at all ... Is 4 days that I have to pay for but never used. I'm confused can someone help. Thanks

2 years ago

Katrina_CNewbie

asked in Ask a question.

Refer a Friend February 2022

HiThe refer a friend page is still live (https://www.idmobile.co.uk/refer-a-friend), but terms and conditions say it expired in January 2022.Can somebody at ID confirm if Refer a Friend is still active please?Thanks

2 years ago

iD MobileiD Mobile Employee

published in Legal stuff.

Kel69Newbie

asked in Ask a question.

Got data but no connection

I have recurring bundle, data included but for 3 days I can't get coverage and am without data, not sure what's happening, how can I rectify this please?

2 years ago

M4RK1988Civilian

asked in Ask a question.

Minimum required credit score?

It’s been 24 hours since I placed my order, I haven’t heard anything but I’m worried I’m going to fail the credit check, especially after reading on here about lots of people having problems even with great scores! Due to some recent issues and unexpected expenses my credit score has recently dropped just into the ‘Very Poor’ category on Experian. Is this alone likely to mean my order is rejected? And if my order is rejected, is this going to affect my score even further?

2 years ago

Neil LCivilian

asked in Ask a question.

network issues

I am having issues with the network, I very rarely get over 1 bar and 3G/4G are really poor. Today I got 5G for the first time and it was so slow. After being a Vodafone customer for the last 3 years it feels like I’ve gone back in time 10 years. Any help available ??

2 years ago

benackrogdCivilian

asked in Ask a question.

roaming in Spain

Is it correct that I can still use my allowances whilst in Spain? I thought that this had changed post Brexit? I am on a sim only pay monthly with ID mobile can anyone advise - thanks

2 years ago

andi_tNewbie

asked in Ask a question.

RPI Increase on new contract

I’m currently shopping around an am thinking of switching to ID Mobile on a new pay monthly contract with new handset.If I get a new phone from you on a 24 month contract next month, when would the first price increase occur? It seems ridiculous that I could sign up for a 2-year contract in March having been attracted by your pricing, only for the monthly cost to go up one-month into the contract.Can you confirm whether this is the case or whether there is a minimum period of use at the advertised price before any increases?

2 years ago

Richard616Newbie

asked in Ask a question.

Lost phone number

Hi I took my plan out years ago and ended up completely forgetting about it. I’ve lost the sim card and forgotten the phone number so can’t access any of the services to get in touch to pay a bill as well as cancel the contract. The only info i have is my Account number on a final demand notice. Can someone please get in touch ASAP

2 years ago

iD MobileiD Mobile Employee

published in Articles and competitions.

Top 5 most loved audiobooks by iD colleagues

World Book Day (Thursday 3rd March) is a great time to get into a new book or old classic. Whether it’s a paperback or on e-reader, there’s nothing like reading a great book. But at the same time, it can be hard to fit reading sessions into our busy lives. And that’s what’s great about audiobooks. You can still enjoy brilliant books but have someone else doing the reading for you.And it also means you can enjoy a book audio style while you’re doing other things. So, whether you’re on your daily commute, doing chores around the house or even about to go for a run – get one of these brilliant books on your phone, hook up your headphones and get lost in some incredible worlds.From anything from thought-provoking social issues to bone-chilling crime, here are 5 audiobooks that we think you should download and play right now… The Hate U Give by Angie ThomasInspired by the Black Lives Matter movement and now turned into a film, The Hate U Give follows the struggles of Starr Carter. She’s a y

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2 years ago

iD MobileiD Mobile Employee

published in Articles and competitions.

Which earphones or headphones are right for you?

Whether you’re kicking back and listening to music, lost in a podcast or just need something to exercise to, there’s nothing like a great pair of Bluetooth earphones or headphones. Pair them up with your phone and you’re good to go. But with so many options out there, it’s hard to know which to pick.That’s why we’ve selected 5 of the best with something for every type of listener – but which do you like the sound of? For sporty typesLove to work out or go for a run? Powerbeats Pro from Beats let you listen to your fave playlist to get you moving. Their secure ear hooks mean they won’t fall out no matter how intense your workout and they’re completely adjustable - so you can easily find your perfect fit. Whether you’re out for a run in the rain or you like to work up a sweat, they’re water-resistant and incredibly sturdy - so you can push yourself without worrying about them. They’re not only built to last, but the audio packs a punch too. And because they come packing Premium Bluetooth

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2 years ago

iD MobileiD Mobile Employee

published in Announcements.

iD Community News and Updates – March 2022

Welcome to the iD Mobile Community’s monthly news and updatesHellooooo to all our new Community members! And of course, welcome back to our existing ever loyal Community diehards. Good to see you all.This is your monthly round-up of the most exciting things that have happened in the iD Community lately. Plus, we’re also giving you a sneak peek at some future plans. Let’s jump in…New category cards... If you head to the ‘Help Articles’ sections on the Community homepage, you’ll see 12 categories in gorgeous light green shaded boxes. They used to be boring old white, so we added a touch of colour and style to make them much easier on the eyes. And because they’re now a little more eye-catching, you’ll find what you’re looking for quicker.New category banners…The new colour and style continues when you select one of the Help Article category cards. You’ll notice that the category banners at the top of the page now stand out much more with their new green makeover.New menu option…We’ve add

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2 years ago

Papsnoek

asked in Ask a question.

Calls keep cutting out and cannot hear the other side.

Good evening, I have recently switched to ID mobile and am experiencing problems when making / receiving calls. I am on the call for a few minutes and then all of a sudden the line goes dead. I can phone the person back no problem however this is extremely frustrating as I need to use my phone for work. Signal strength on my phone is a full signal. Network coverage also show very good in our area. Even when Wi-Fi calling is active. I was with Virgin Mobile for ten years never had this problem. Switched because of much cheaper pricing… I start to wonder if this is the reason for being cheaper? I hope not… I have switched my mobile on and off, removed and insert the sim card again and even reset my phone’s network settings to no prevail.. Please can somebody assist with this issue as it is driving me nuts and want to throw this sim card in the bin if this continues!Many thanks.

2 years ago

Jamie Grant StewartNewbie

asked in Ask a question.

Recent order

Any idea what this means?! Dear Mr NunnWe’re sorry but we’ve had to cancel your order (120486632) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards,

2 years ago

abbyrxntonNewbie

asked in Ask a question.

Voicemail Greeting

I’ve been trying to change my voicemail greeting to a default one, and I’m having no luck in being able to change it. Is there anyone that could guide me on how to get the voicemail greeting changed?

2 years ago

iD MobileiD Mobile Employee

published in Articles and competitions.

Hands on with Google Pixel 3blog

[h3]Say hello to Pixel 3[/h3] [b]Google’s new smartphones are finally here! Give a warm welcome to the Google Pixel 3 and Pixel 3 XL. Both are amazing and packed to the brim with features, including an awesome camera that you’ll love playing around with. Here’s our hands-on impressions. [/b] [h3]Beautiful design, no smudges[/h3] The first thing you notice about any smartphone is its design, and the Pixel 3 is gorgeous thanks to an all-glass front and back. The Pixel 3 is a phone you’ll want to show off to your friends. [video]https://www.youtube.com/watch?v=vKSA_idPZkc&feature=youtu.be[/video] That glass back also has a two-tone look and a matte finish that gives the phone a nice grip – so it’s less likely to slip out from your hands. The matte finish is also good at keeping fingerprints and smudge marks at bay. Even after a day’s use, your Pixel 3 won’t look grubby. [h3]A display made for entertaining[/h3] Pixel 3 is available in two sizes. Take your pick from the 5.5-

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2 years ago

Chris ScottNewbie

asked in Ask a question.

proof of purchase for insurers

Please email me this for my iPhone 11.must include imei

2 years ago

Kelly110305Newbie

asked in Ask a question.

upgrade

Hello. I have upgraded my sim only deal to a phone contract but my account is still showing the sim only deal. When will this change over? Thanks

2 years ago

Emma Elkin DavisCivilian

asked in Ask a question.

Unable to enter Comp's! 8(

Hi. I have recently switched to the network and I am trying to enter some free competitions on my phone. I have done this monthly for many years. It won’t let me send a text to the numbers. Why is this please?Many thanks

2 years ago

MikeybourneNewbie

asked in Ask a question.

data message

This message has suddenly appeared this morning... I'm not too upset as working from home so using the WiFi but wondered why its doing it?

2 years ago

Glenn HalseyNewbie

asked in Ask a question.

new phone order

I ordered a new iPhone 12 a mini in white subsequent The order keeps being put back I’ve now Gotta wait five weeks for a white phone and the monthly contract has gone down whilst I’ve been waiting if I order a different colour can I get it the next day.Which I now want to do just to get the phone but it was £30.99 now if I order it it is £28.99 I feel let down And cannot talk to anybody especially get through to carphone warehouse which ID is now part of

2 years ago

JamersonRookie

asked in Ask a question.

Can't call, no data - would like to cancel please.

It’s the second day running that I can’t make calls or use any data. I would like to cancel my account as your customer services advisor stated that - as they cannot offer any solution to his situation - I can simply terminate my account.I would like to do this please so can you contact me by private message.Thank you

2 years ago

Page 203 / 227

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