I have been trying to set up the new app on my phone but keep getting told my details don't match your records. Please advise how to sort this.
Thanks
Dave
I have been trying to set up the new app on my phone but keep getting told my details don't match your records. Please advise how to sort this.
Thanks
Dave
Evening
Please refer to the following article for help with this error:
If you have followed all the steps and still cannot log-in, please reply to this thread. We will follow up with a Private Message to verify your account, and will pass the details onto the App team to investigate.
Thanks.
Hi thanks for the reply,
Still having problems getting my account recognised. Can you help please?
Kind regards
Dave
I’m having the same issue.
Seems to be quite common doesn't it?
Hey
318 is my regular number and I am using the email that you are sending my bills to.
DDHadgraft@iclioud.com.
The other number set up recently 841 is intended for temporary use. This is the only number that is visible on the app
318 is my regular number and I am using the email that you are sending my bills to.
DDHadgraft@iclioud.com.
The other number set up recently 841 is intended for temporary use. This is the only number that is visible on the app
Sounds like you may be using a different email for the two different numbers
I have now cancelled the temporary SIM but can't get in to the account I set up when I got my new phone in May 23.
The original email that I registered my current phone was sREDACTED]. Here are the emails that I received from ID when I opened this account.
Hope you can help.
Kind regards
Dave
Btw my old mobile number was switched across from Smarty and is [redacted].
Hey there
Are you still experiencing the same trouble please?
Thanks,
Tyler
Hi Tyler,
Yes. I've cancelled the temporary SIM so only need a cess for my no ending 318. Original emails from ID when I started the agreement for my current phone in May 23 were all to REDACTED].
Can you see what the issue is from your side?
Thanks
Dave
I’m having the same issue.
I am having the same issue trying to access my account
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
The app doesn't recognise my email
I'm signing in using the address you write to, I'm not making a mistake
I'm trying every other email I have , just incase. No luck.
I'm getting the impression this happens to lots of people.
I'm fed up and I'm just not trying any more. You can quite to me when I'm late paying my bill. Maybe then this problem will be solved!
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Help! My details don’t match and unable to access my account. I no longer have access to my work email address that was used to set the account up. Can anyone help me plz?
Thanks.
I’m having this issue too. I haven’t registered this phone number before - that i’m aware of - and my details aren’t known apparently!
Already have an account? Login
No account yet? It's really easy to register here
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.