Your Phone & SIM.

All the latest news, tips and tricks for Android devices

  • 2,089 Topics
  • 9,146 Replies

2089 Topics

B
Civilian
BobbybooshkaCivilian
asked in Your Phone & SIM.

can i change my switch date

Hi,I provided my PAC code from my previous provider when I signed up for my ID mobile number and asked to switch at a later date. I’ve since changed my mind and need it asap for my relatives. Is that possible?

3
Kim Petty
Newbie
3 hours ago
Liam Goodge
Newbie
Liam GoodgeNewbie
asked in Your Phone & SIM.

Need help! Phone number hasn't swapped over after switching to IDD

I recently took out a new contract with ID and switched from my old provider using a PAC. I have received confirmation that my phone number has switched now from ID and my old provider has confirmed they've cancelled my services but it hasn't changed over yet. I have tried restarting my phone.  How long should this take? 

7
Charis Fay
Newbie
7 hours ago
H
Newbie
hsp1Newbie
asked in Your Phone & SIM.

trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

3
Johnny D
Civilian
17 hours ago
1
Newbie
123red73Newbie
asked in Your Phone & SIM.

old number not transferred

My old number should of been transferred on 7/5/24.It's still not transferred 

6
Martin Degg
Newbie
1 day ago
Jenn Goodall
Newbie
Jenn GoodallNewbie
asked in Your Phone & SIM.

bill

I've paid my bill and my services are still restricted. 

0
Jenn Goodall
Newbie
1 day ago
A
Rookie
AliceRRRookie
asked in Your Phone & SIM.

iPhone 15 Pro iMessage and FaceTime will not activate

iMessage worked while I was syncing iCloud from my old iPhone to my new, and iMessage was working fine until I erased my old iPhone (ready for trade in). Now, iMessage & Facetime wont activate; I’ve tried literally everything Apple (or any forum) suggests; turning iMessage on/off, signing out/in of iCloud, activating Airplane mode, restarting the phone, resetting network settings, removing & re-inserting the sim… literally everything.I still receive/can make SMS and calls. When looking in my iCloud account, it says my SIM is not associated with an Apple device?I don’t know any way to contact an agent for help… so here I am.

21
Vinny Butcher
Newbie
1 day ago
Lauren Smyth
Civilian
Lauren SmythCivilian
asked in Your Phone & SIM.

my pac code isnt working

My pac code isnt working. I have typed in the correct details and it’s saying it’s incorrect I need to get this switched over asap as I’ve got the hospital due to ring me!! Help please 

1
andewhite
Legend
1 day ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie
asked in Your Phone & SIM.

my connection

Hi ID what is going on with the signal across south east London ?ill be lucky if i get 1 bar when I’m at home sometimes calls won’t even come through and I’ll even have trouble when getting calls from the doctors the connection is so bad and I’ve done all that I can on my side how can u help me because I’m tired I feel to change providers.

1
andewhite
Legend
1 day ago
Fiona Louise
Newbie
Fiona LouiseNewbie
asked in Your Phone & SIM.

miss

Hi can I take out another mobile pls

3
andewhite
Legend
1 day ago
C
Newbie
cainukNewbie
asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

Hi,  I have been with IDmobile a few weeks now and find my signal is very very poor. I live in Cornwall and it says my area has excellent 4G in the coverage checker.  What I find bizarre is I can be on the phone with reception that sounds like we’re talking underwater, yet my signal shows full 5G? This area of Cornwall does not have 5G. Alas, even with full 4G showing it can be the same.  Why can I not make a phone call with full signal showing, and why does 5G show up and have an even worse reception? Thanks

3
andewhite
Legend
1 day ago
Sam Dowley
Newbie
Sam DowleyNewbie
posted in Your Phone & SIM.

PAC transfer issues

I am trying to transfer my existing phone number using the form but keep getting the below message, please help!!!!We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

1
Martin Degg
Newbie
2 days ago
Jessica Percival
Civilian
Jessica PercivalCivilian
asked in Your Phone & SIM.

paying phone bill

I have paid my phone balance of £33 and has gone through with my bank, however I am now getting charged an additional £33 because of an “overdraft payment” but I have paid my phone bill every month 

0
Jessica Percival
Civilian
2 days ago
K
Civilian
KurteyeCivilian
asked in Your Phone & SIM.

proof of purchase for gift

Hi how can i get a copy of proof of purchase for my new Samsung to claim the headphones. Cheers 

0
K
Civilian
2 days ago
R
Newbie
rshawNewbie
posted in Your Phone & SIM.

Why am I responsible for DPD losing my phone?

Dear IDStarted a switch from 3mobile on Thurs 2nd May, phone was to be delivered on Fri 3rd May but wasn't as driver was ‘delayed’, after not hearing from them but 12pm on Tues 7th I called DPD to be told that they don’t know where it is as it has had “no new scans since Friday” which sounds more like the driver stole it.DPD then made me contact Currys, who made me contact Carphone Warehouse who made me contact ID who told me I have to wait 6-8 days for an “investigation to be carried out”. INVESTIGATION ON WHAT? DPD picked up the phone and have admitted it’s gone. I realise you have to rule out fraud on my part but I have the receipts that show DPD ‘lost’ it.In the meantime a wait of 6-8 days means the first bill is due for a phone I should have had 12 days prior. I think everyone knows that the only logistics company worse than DPD is Hermes, and making ME responsible for chasing this issue is classic DPD, but ID then asking a new customer to wait another week for an investigation in

1
Tom
iD Mobile Employee
2 days ago
R
Newbie
RgruffertyNewbie
posted in Your Phone & SIM.

Free Galaxy Buds

I have just changed over to ID mobile and chose a deal with free buds which I haven't recieved. They were also added on my receipt.How can I claim ?

1
Tom
iD Mobile Employee
2 days ago
M
Newbie
Mj544Newbie
posted in Your Phone & SIM.

money missing

I have tried to pay my bill but it was declined, but money went out from my account , why?

1
Tom
iD Mobile Employee
2 days ago
M
Rookie
Matthew AndrewRookie
asked in Your Phone & SIM.

oops something went wrong app update version 6.0.3

oops something went wrong app update version 6.0.3I am unable to used id Mobile latest update 6.0.3 29-04-2024 

8
Tom
iD Mobile Employee
2 days ago
S
Newbie
sundus.hNewbie
asked in Your Phone & SIM.

Bill Increased

Due to the changes in rate, my bill has increased from £25 to nearly £27 which isnt a problem however my bill for this month has come up to £42. I havent used any add ons and even on my statement it doesn’t say i have used any. It says the monthly recurring charge is £35 but i havent changed my plan nor have i exceeded my data limit. 

4
S
Newbie
2 days ago
Laura M
Newbie
Laura MNewbie
asked in Your Phone & SIM.

Network issues since Monday - Kilmarnock area

I've been unable to use my data or make / receive calls since Monday.  Whats the problem? Very frustrating.

3
andewhite
Legend
2 days ago
Will Drake
Newbie
Will DrakeNewbie
asked in Your Phone & SIM.

pac code not working

I’ve recently requested a pac code from Vodafone, and have entered it on the ID mobile website. I have triple checked the info I put in and it’s all correct. However it’s saying the information is incorrect and can’t process it at the minute. I notice that there’s quite a few people with the same problem but I haven’t seen the solution.   thank you

8
andewhite
Legend
2 days ago
Demi-Jordon Hill
Newbie
Demi-Jordon HillNewbie
asked in Your Phone & SIM.

my bill payment has been refunded

Hi, my bill payment came out today and was refunded straight away....my plan says the payment was made on 04/05, but it wasn't paid until today and then refunded. Can't seem to get anywhere on that chat bot thing, what am I supposed to do? 

1
andewhite
Legend
2 days ago
Chris Spark
Newbie
Chris SparkNewbie
asked in Your Phone & SIM.

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

6
Chris Spark
Newbie
2 days ago
R
Civilian
rafaelalmeida7710Civilian
posted in Your Phone & SIM.

urgent matter WORK

My account ain’t been unblocked and my days & calls are off, I paid yesterday and I need this for work atm 

1
R
Civilian
2 days ago
Luke Moon
Civilian
Luke MoonCivilian
asked in Your Phone & SIM.

unlocking samsung s22

Hello there I had a samsung s22 with id but I have now upgraded can anyone point me in the right direction to how to unlock it to a different network

1
andewhite
Legend
3 days ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Your Phone & SIM.

No signal

I currently can't get any phone signal to do anything, I have to connect to the WiFi! What is going on

1
andewhite
Legend
3 days ago
Terms & Conditions
Why iD Mobile?