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  • trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

Perhaps submit your PAC to iD customer service using iD online Live Chat, @hsp1.

https://idmobile.co.uk/live-chat - the advisers work until 6pm at weekends.
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Hi @hsp1,

Welcome to the Community!

I hope that your issue is resolved.

If you require assistance with your port, please let us know.

 

Kash

I am new to ID mobile and I am having the same problem with my pac code. But great idea. Will try use live customer service. 

Hi @Johnny D,

Just checking if your issue is resolved or if you still require assistance?

If you still need help please let us know and we can PM you.

Kash

Seems I am not the only 1 who is trying to submit pac code only to get the error message that other people have got. I have checked and quadruple checked and I am submitting the correct information. Very frustrating

 

Hey there @Meemzes, are you using a transaction code beginning with 4 please?

 

If still having issues, please contact our live-chat ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

I have the same issue and cannot speak to anyone on live chat. Please someone help

I want to register new sims 

Hi @Andy Dias,

Welcome to the Community!

What issues are you experiencing?

@Graciecourt you can type chat to an agent when prompted, from here it should give the option to select Customer Services.

 

Kash

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