ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well
Solved
issue with order
Best answer by Tom
Hi
Your port date would happen on the date you schedule, if this is scheduled before the SIM card itself is delivered your old SIM card would be switched off.
We’d recommend awaiting your SIM card to be delivered (within 3-5 working days via Royal Mail) or picking up a replacement SIM card from your local Currys store and activating the SIM card here.
Tom
This topic has been closed for replies.
+25Hi
Your port date would happen on the date you schedule, if this is scheduled before the SIM card itself is delivered your old SIM card would be switched off.
We’d recommend awaiting your SIM card to be delivered (within 3-5 working days via Royal Mail) or picking up a replacement SIM card from your local Currys store and activating the SIM card here.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Thanks, will try that,😕
+24Hi
Just checking if you still require assistance.
Please feel free to get back to us here if so and we can PM you.
Kash
I won't know until I get back from the States if the SIM has arrived. I was thinking that I would get it before I went. I waited 5 days before I flew out.
Thanks
+24Hi
SIM only deliveries can take 5 working days.
Please let us know if you require further assistance.
Kash
Why would your answer help?
The previous message has told you that I waited 5 days and nothing, according to my neighbour there was no post for a further 5 days. l was away 10 days and not sure when it turned up.
UK charges? What are they for, ? Aren't they included in my UK calls?
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Did not answer my question want to get my order
+24Hi
Welcome to the Community!
Are you having the same issue?
If you could clarify your issue in further detail we can check it out.
Kash
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