Perhaps try checking online for issues using your postcode, @Laura M.

See your network status online at https://www.three.co.uk/support/network-and-coverage.

Thank you. Yeah I have done that, it says 'We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing'. Just wondering what's wrong and how long it's going to take....

Good luck getting any answers, @Laura M.

Perhaps best you can hope for is some credit, to your iD account, for any service disruption. This won’t happen though, unless you report issue and ask for compensation. 

Hi @Laura M,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash