Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,082 Topics
  • 9,139 Replies

2082 Topics

Ken Ken
Rookie
Ken KenRookie
asked in Device & Phone Support

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised? 

4
Kash
iD Mobile Employee
20 days ago
R
Newbie
Rrachael07Newbie
asked in Device & Phone Support

sim

Recently bought a ID mobile sim for data only. However I can't register my account as it keeps saying I'm not registered and its not finding my internet connection. Not happy. I want a refund and to hand the SIM back. You can't speak to anyone here.

2
Rory
Newbie
1 year ago
John Kirk
Newbie
John KirkNewbie
asked in Device & Phone Support

I have been double billed for years..

I have recently found out (after a recent upgrade) that ID mobile have double billed me for years.2 direct debits had been set up by the Carphone Warehouse and no doubt someone at ID mobile will have a record of no data usage for one of the contracts.I need to know which direct debit I need to cancel.I need to speak to someone real from ID Mobile on a phone line. How do I do that ???

15
Rory
Newbie
1 year ago
Kickaha0884
Rookie
Kickaha0884Rookie
asked in Device & Phone Support

No Service Selected network (iD) not available

Phone was working a day ago then the following error when I tried to ring: “No Service Selected network (iD) not available”If you select ‘connections’, ‘Mobile networks’, Network operators’ , ‘scan networks’ than you can see iD. select that and the phone says its registering on iD. It then says ‘unable to connect - try later’ I have a warning triangle which displays ‘No Service Selected network (iD) not available’. Ive tried switching on and off and removing the SIM and putting it back in. The BOT service on iD is as good as useless and I cant seem to discuss this with anyone 

3
andewhite
Legend
1 year ago
J
Newbie
Julioabel90Newbie
asked in Device & Phone Support

I am not receiving phone calls

I've bought this pixel 6 and changed over to id mobile thinking I will have a better experience that with vodafoneMonths ago my Internet stopped working for days.Now I am not even able to receive phone calls. I've already restarted it multiple times S706eq postcode I've bought a phone that I'm leaving at home being battery is crap and I always have issues with the network.Meanwhile my Xiaomi cheap phone on Lyca mobile works like a charm  

9
andewhite
Legend
1 year ago
L
Civilian
lesleyashtonCivilian
asked in Device & Phone Support

Cancellation SIM only within 14 days cooling off

I’ve tried to find how to cancel within my 14 day cooling off period but keep getting directed to the 30 day cancellation option by your ‘live’ chat bot. Please advise how i can do this?

1
WelshPaul
Legend
1 year ago
O
Newbie
old smoothieNewbie
asked in Device & Phone Support

top ups and upgrades

My top up and then my upgrade has been accredited to my account but not changed my phone allowance . My phone at present is on max data usage so have no usable data  . Do I have to wait until the month is up on my account before it becomes into full use again with all functions workingAdvice Please

5
andewhite
Legend
1 year ago
Jake Lazell
Newbie
Jake LazellNewbie
asked in Device & Phone Support

Samsung Galaxy A52s 5G 128GB White 24 month contract

Hello everyone  i just wondered when you have a 24 month contract can that have a benefit  for protection  in case you drop it by accident  or other stuff? 

7
Rory
Newbie
1 year ago
S
Newbie
sfarookNewbie
asked in Device & Phone Support

Wifi calling not working on Samsung galaxy Note 10 + 5g

HI,Have been with id mobile for a while now and happy but the signal is terrible inside our home compensated thus far due to wifi calling which was working flawlessly on Samsung galaxy Note 8. But I recently changed to Samsung Glaxy Note 10+ 5G phone and the wifi calling has stopped working on it. I know it is not a phone issue because it iw working fine on a vodafone sim, The strange thing is wifi calling option is ticked and all but the phone does not trigger the wifi access to call when it should. The phone is fully updated to the latest software (as said earlier I tested it on my friend’s Vodafone sim and wifi calling works fine on the phone)Someone tells me I need a new sim because I now have a 5G phone. Is that correct? 

15
G
Rookie
1 month ago
Hayley Murray
Civilian
Hayley MurrayCivilian
asked in Device & Phone Support

how do I contact someone

Hi how do i speak to someone

13
Mohammed
iD Mobile Employee
11 months ago
P
Newbie
PrettyOkayNameNewbie
asked in Device & Phone Support

Pixel 6 Pro issues with 4G even though I am in covered area

Hi, I just got the pixel 6 pro and I cannot get 4G in the Norwich area, I looked the maps and it is definitely supported and covered in this area. I noticed however it jumps from 4G to H+ when connecting too. Is this problem with phone or you guys?  Thanks Matt

4
Rory
Newbie
1 year ago
A
Newbie
ArthurCNewbie
asked in Device & Phone Support

New phone broken after 11 days of having it

Took out new contract 11 days ago with Redmi Note 11 Pro 5g for my son. Just discovered the volume buttons have fell off and can't find them. What do I do as it's impossible to contact ID!! Do I just go back to the Currys store where I got phone from?

4
Kash
iD Mobile Employee
1 month ago
KeeleyEva
Newbie
KeeleyEvaNewbie
asked in Device & Phone Support

Transferring Number from One ID Mobile Contract to Another

I’m just brought a new sim as my contract has ended but i brought it on a different account, im unable to transfer my old number onto my new sim because the PAC code only works when transferring to a different provider

11
Jessica Harrison
Newbie
9 months ago
L
Newbie
lottie1040Newbie
asked in Device & Phone Support

Data cutting out at home

Hello, I've recently joined iD and generally the coverage and speeds are very good. But over the last few days I've noticed the data connection keeps failing - it'll still say 5G in the corner but nothing will work. I checked on the Three service status page and they're doing work on masts but it doesn't give an estimated time of completion or anything. Is anyone any the wiser? Thanks.

5
L
Newbie
1 year ago
D
Newbie
DTxNewbie
asked in Device & Phone Support

WiFi Calling

I have a Samsung S20 and the WiFi Calling usually works very well.  But sometimes it doesn't connect, no symbol on the screen, and a bad connection as the signal around here is almost non existent.  Any ideas why WiFi Calling is sometimes not available? 

8
andewhite
Legend
1 year ago
R
Newbie
Rowan3012Newbie
asked in Device & Phone Support

Phone number issue

I have ported my phone number from my old android phone to my new apple phone. My calls are working perfectly fine but texting is being weird. When I message my friend who is on an apple phone as well it works, but when I message my mum who is on an android phone it doesn’t. She will text me and my old phone will receive the message instead of my new one even though it no longer has a sim card in it.I went to Currys to ask about this problem and the two workers that I talked to were baffled. One of them was the apple specialist and even he said that he had never seen anything like this before.Also, to create this message I’ve had to make an account even though I already had one. I went to reset the password on the other even though I’m sure it was correct and I didn’t even get an email. This mobile network is really confusing me, please help.

3
Rory
Newbie
1 year ago
L
Newbie
LillyTNewbie
asked in Device & Phone Support

Issues after old bumber transferring over

I received my new sim, provided my pac code and received a message to say my old number had successfully transferred across.However, when I go into settings, Apple Id and select my current phone, the device number shows as the original ID mobile number I was given before it changed to my old one. When I send a text message (not an iMessage) I am getting a delivery failure notification, even though the messages are being received by the recipient.Please can somebody help me put these things right?

2
L
Newbie
1 year ago
I
Rookie
Ian2009Rookie
asked in Device & Phone Support

Receiving Text Mesages in Turkey

Hi - currently overseas vin Turkey for a few weeks. I've tried to set up a new payment with my bank and should get an automated SMS - but I'm not receiving it.I am in a monthly contract. I have data roaming turned off - is there a simple fix?Thank you.    

6
Kash
iD Mobile Employee
6 days ago
S
Newbie
Sar4hedNewbie
asked in Device & Phone Support

help i have more then 1 device !!!

I have 3 devices with I’d mobile but when I log in it only shows me one phone not the other two and I need to make changes to there contracts how do I get it so I can see all devices when I log in 

1
WelshPaul
Legend
2 years ago
F
Newbie
Fcmatty123Newbie
asked in Device & Phone Support

Can't find transaction number to transfer old number

Hi team i cant find my transaction number to convert to my old phone number

38
Tom
iD Mobile Employee
4 months ago
S
Newbie
ShahidaNewbie
asked in Device & Phone Support

i would like to cancel one phone as ive ordered 2 on accidents

I have accidentally order 2 phones which are the same. I would like to cancel one phone but I can’t get through to anyone. Can I speak to someone regarding this please 

1
WelshPaul
Legend
2 years ago
L
Newbie
lizyfiorenNewbie
asked in Device & Phone Support

Direct debit not taken

I've got this when I login.my direct debit is set up so don't understand should I make a manual payment or wait?don't want to be charged twice 

2
L
Newbie
2 years ago
Gail Scotland
Newbie
Gail ScotlandNewbie
asked in Device & Phone Support

Roaming in Greece

I am going to Kos on holiday. It is often recognised incorrectly as being in Turkey on my phone and roaming charges would be incorrectly applied. Any advice on how to avoid this. Thanks. 

2
Gail Scotland
Newbie
2 years ago
H
Newbie
Here we go againNewbie
asked in Device & Phone Support

phone a joke

just having a important phone call, and got cut off by saying I don't have permission to access the number that I was on for 30mins. 

5
WelshPaul
Legend
2 years ago
M
Newbie
murraypNewbie
asked in Device & Phone Support

Problem sending PAC information

Hi, every time I fill out the page with PAC number, transaction number and phone number details I keep getting a msg saying there is an issue with the Information I've submitted.I've entered these (correct) details over and over but keep getting the same msg.Help!

4
M
Newbie
2 years ago
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