Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,045 Topics
  • 9,011 Replies

2045 Topics

S
Newbie
steve_trollsNewbie
asked in Device & Phone Support

Didn't receive a sim with my phone

Hi there, I have seen a previous thread with the same discussion (from about a year ago) where someone else hasn’t received the sim with their phone. I am in the same position where I have received a new phone without a sim. I have the packaging and have looked for a small envelope but, I can’t locate it. As I don’t have this I am unable to Register my Account so unable to look for a resolution via the forums. Thanks to any forthcoming assistance, Steve

4
Rory
Newbie
1 year ago
Teabag
Newbie
TeabagNewbie
asked in Device & Phone Support

Dexcom G6 compatible

I'm due an upgrade, currently paying £15.60 monthly. However all affordable Samsung upgrades arent compatible with my Dexcom G6 glucose monitor.  Really cant afford much more.Any suggestions?

1
Rory
Newbie
1 year ago
N
Newbie
Nat1990Newbie
asked in Device & Phone Support

Payed bill direct too ID and still cant use my services?

My bill was due two days ago I payed tonight as soon as I recieved the text this was 5 hours ago, still my services haven't been restored and I cant talk to anyone online or on the phone?  Help. 

4
Rory
Newbie
1 year ago
L
Newbie
lizyfiorenNewbie
asked in Device & Phone Support

Direct debit not taken

I've got this when I login.my direct debit is set up so don't understand should I make a manual payment or wait?don't want to be charged twice 

2
L
Newbie
1 year ago
S
Newbie
ShahidaNewbie
asked in Device & Phone Support

i would like to cancel one phone as ive ordered 2 on accidents

I have accidentally order 2 phones which are the same. I would like to cancel one phone but I can’t get through to anyone. Can I speak to someone regarding this please 

1
WelshPaul
Legend
1 year ago
S
Newbie
Sar4hedNewbie
asked in Device & Phone Support

help i have more then 1 device !!!

I have 3 devices with I’d mobile but when I log in it only shows me one phone not the other two and I need to make changes to there contracts how do I get it so I can see all devices when I log in 

1
WelshPaul
Legend
1 year ago
H
Newbie
Here we go againNewbie
asked in Device & Phone Support

phone a joke

just having a important phone call, and got cut off by saying I don't have permission to access the number that I was on for 30mins. 

5
WelshPaul
Legend
1 year ago
Gail Scotland
Newbie
Gail ScotlandNewbie
asked in Device & Phone Support

Roaming in Greece

I am going to Kos on holiday. It is often recognised incorrectly as being in Turkey on my phone and roaming charges would be incorrectly applied. Any advice on how to avoid this. Thanks. 

2
Gail Scotland
Newbie
1 year ago
M
Newbie
murraypNewbie
asked in Device & Phone Support

Problem sending PAC information

Hi, every time I fill out the page with PAC number, transaction number and phone number details I keep getting a msg saying there is an issue with the Information I've submitted.I've entered these (correct) details over and over but keep getting the same msg.Help!

4
M
Newbie
1 year ago
P
Newbie
PrologicaNewbie
asked in Device & Phone Support

second SIM, same mobile number for spare phone

Hi,I have a spare phone I use when I'm sailing which can take the rigours of sailing the high seas.Can I get a second SIM for this spare phone which shares my mobile number and plan without extra cost?Thanks

3
P
Newbie
1 year ago
H
Newbie
H4ss4n2424Newbie
asked in Device & Phone Support

i am absolutely annoyed!

I have paid my bill but my allowances are not restored. My account is still suspended I’m actually getting tired of this.

2
H
Newbie
1 year ago
Phil Hibbs
Newbie
Phil HibbsNewbie
asked in Device & Phone Support

Wifi calling stopped working P20 Lite

I bought a Huawei P20 Lite from ID a few years ago. Last year I moved house to an area with very poor mobile reception, and got wifi calling working. It’s been fine up until this week, on returning from France it is no longer working.Any suggestions how I can get it to work again? My mum’s Samsung phone on a different provider works still so it isn’t the wifi.

4
andewhite
Legend
1 year ago
N
Newbie
NickchizNewbie
asked in Device & Phone Support

Moto G50 Wifi Calling issues

Hi All,I have a Moto G50 5G only had it 3 days, and have an issue with the WiFi calling availability. The phone seems to only have this available at random times and most of the time it just doesn't show it available and as I live rural then I have no reception. I have used it on this phone but on the odd occasion It has been available. The phone is update, I have reconnected the WiFi, the signal to WiFi is excellent, the internet is excellent, I have restarted my phone, and access point many times, booted the phone in safe mode and still nothing. Any suggestions or help otherwise I will have to return the phone :(

6
SplittingDistant
Newbie
1 year ago
Carina Nash
Newbie
Carina NashNewbie
asked in Device & Phone Support

‘sim not inserted’ message on a brand new sim and phone

We have a brand new phone and sim, however the message ‘no sim inserted’ comes up. It says that a new sim should automatically work but it does not. I believe the sim is faulty and a replacement needed.  we have also tried the sim in another compatible phone and it doesn’t work in that phone either. 

2
Rory
Newbie
1 year ago
S
Newbie
sujinjoung15Newbie
asked in Device & Phone Support

Terminate my contract

Hi My oldest contract is coming up to the end of its 24 month term and I don’t want it to renew as I have my new one in place. How do I ensure it won’t renew. I’ve tried to end plan on the app but it send me round in circles. Please let me know what I need to do as soon as possible. Thanks

2
Rory
Newbie
1 year ago
L
Newbie
Leon5514Newbie
asked in Device & Phone Support

add on not working

I have bought a data add on package today as I have run out but it is not working and data is enabled in my phone… can you help..? 

3
WelshPaul
Legend
1 year ago
R
Rookie
roger123Rookie
asked in Device & Phone Support

text to 85258

This is a free text service which was sent to me to show how it works and the service it provides. You can text  the word shout to 85258 , but when I do that it comes back message not delivered.The above is listed available to Id mobile. using iphone 11. Sms is turned on in settings where it says send as sms when imessage is unavailable. so should not have to turn off imessage if that had anyting to do wit itI know it is a working service so not sure why it will not work on phone. Have tried turning off & on

3
R
Rookie
1 year ago
D
Newbie
david333Newbie
asked in Device & Phone Support

cannot text to 85258

This is a free text service . You can text  the word shout to 85258 , but when I do that it comes back message not delivered.The above is listed available to Id mobile. using iphone 11. Sms is turned on in settings where it says send as sms when imessage is unavailable. so should not have to off imessage if that had anyting to do wit itI know it is a working service so not sure why it will not work on phone. Have tried turning of/on

2
WelshPaul
Legend
1 year ago
marsh54
Newbie
marsh54Newbie
asked in Device & Phone Support

Richard

I need a new sim card

1
WelshPaul
Legend
1 year ago
Danny Keane
Newbie
Danny KeaneNewbie
asked in Device & Phone Support

Faulty phone (under 6 months old)

Hi, My iPhone 12 pro is not connecting to either Wi-Fi or data. No page will load.It says it is connected, but no page requiring internet will load.Other gadgets in the household are working via the Wi-Fi.The phone is just over 5 months old. It had a few 'jittery' moments after buying it (literally the day of, and onwards).I knew i should have taken it in to be replaced, but i was new moving to London, and really needed my phone for work - the 14 days flew by, and i didn't have chance to get into the store i bought it from. The complicated part of all of this is that i am now in Mexico for 6 months.Is there anything that can be done to help get me back on track with this phone/have it fixed, in the position i am in? P.s, i have a Mexican sim card with a data package. This is the data i am referring to when i say Wi-Fi & data not working. Any assistance appreciated.Danny

2
Danny Keane
Newbie
2 years ago
Phil Ralph
Newbie
Phil RalphNewbie
asked in Device & Phone Support

Phone

Can you please update me on when I can expect delivery of my Samsung S22+. I have paid the £79 upfront if I do not hear anything back by Friday I will contact my bank and cancel my card which will stop the payments going out and get them to recover my £79 already  paid. Regards Phil Ralph 

5
andewhite
Legend
2 years ago
Nigel Thompson
Civilian
Nigel ThompsonCivilian
asked in Device & Phone Support

Netgear router

I bought my Sim to go in my Netgear MR1100, the only problem is It keeps sending an 8 digit code to the sim which obviously I can’t see. How do i get round this? 

2
WelshPaul
Legend
2 years ago
D
Civilian
dan11111Civilian
asked in Device & Phone Support

Upgraded phone, Sim not provisioned

…..

1
andewhite
Legend
2 years ago
Z
Newbie
zen262176Newbie
asked in Device & Phone Support

iMessage Activatation Unsuccessful

I have a new Sim (had it 2 weeks).  Phone is activated, can recieve SMS but no iMessge (Says activation unsuccessful).> Phone has been reset to factory settings.> Correct phone number is showing in settings> Phone has been turned off and back on> Other SIMS work in the phone> Had sim out of phone for a day> Turned off and back on (iMessage/Facetime)> Shutdown the phone, restarted it> WiFi Calling is enabled and it appears at the top to say it’s activated.If someone can DM me for my number so it can be escalated that would be great.

15
Kash
iD Mobile Employee
2 years ago
M
Newbie
MRDixonNewbie
asked in Device & Phone Support

PAYG Data Sim use in Netgear M2 router

I want to use a 60GB data sim in a Netgear Nighthawk M2  Router.  Is this possible as Netgear is not listed as a manufacturer and can you use VPN as I want to log in and work using the router?  I do not need to use calls and texts.Thanks

5
WelshPaul
Legend
2 years ago
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