Your Phone & SIM.

All the latest news, tips and tricks for Android devices

  • 2,095 Topics
  • 9,177 Replies

2095 Topics

S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

Issue with porting

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks. 

0
S
Newbie
22 minutes ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

Issue with porting, possibly!

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks. 

0
S
Newbie
23 minutes ago
R
Newbie
Rachybubs1981Newbie
asked in Your Phone & SIM.

puk code

Hi i have managed to lock my sim and now its asking for a PUK? can anyone help? need my phone to wake me up for work and no agents on till tomorrow!

1
Kash
iD Mobile Employee
1 hour ago
Ben Stuart
Newbie
Ben StuartNewbie
asked in Your Phone & SIM.

Dropped Phone

Unfortunately I dropped my phone (Pixel 7) and now it's not turning on. I know I might be able to get it repaired but that will probably be more than the cost of the phone. I would like to stay in this contract but not due a upgrade until more then 500 days. What are my options, I didn't take out extra insurance. 

1
andewhite
Legend
10 hours ago
C
Newbie
cainukNewbie
asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

Hi,  I have been with IDmobile a few weeks now and find my signal is very very poor. I live in Cornwall and it says my area has excellent 4G in the coverage checker.  What I find bizarre is I can be on the phone with reception that sounds like we’re talking underwater, yet my signal shows full 5G? This area of Cornwall does not have 5G. Alas, even with full 4G showing it can be the same.  Why can I not make a phone call with full signal showing, and why does 5G show up and have an even worse reception? Thanks

6
Tom
iD Mobile Employee
18 hours ago
B
Civilian
BobbybooshkaCivilian
asked in Your Phone & SIM.

can i change my switch date

Hi,I provided my PAC code from my previous provider when I signed up for my ID mobile number and asked to switch at a later date. I’ve since changed my mind and need it asap for my relatives. Is that possible?

4
Tom
iD Mobile Employee
19 hours ago
A
Rookie
AliceRRRookie
asked in Your Phone & SIM.

iPhone 15 Pro iMessage and FaceTime will not activate

iMessage worked while I was syncing iCloud from my old iPhone to my new, and iMessage was working fine until I erased my old iPhone (ready for trade in). Now, iMessage & Facetime wont activate; I’ve tried literally everything Apple (or any forum) suggests; turning iMessage on/off, signing out/in of iCloud, activating Airplane mode, restarting the phone, resetting network settings, removing & re-inserting the sim… literally everything.I still receive/can make SMS and calls. When looking in my iCloud account, it says my SIM is not associated with an Apple device?I don’t know any way to contact an agent for help… so here I am.

22
Kash
iD Mobile Employee
20 hours ago
Liam Goodge
Newbie
Liam GoodgeNewbie
asked in Your Phone & SIM.

Need help! Phone number hasn't swapped over after switching to IDD

I recently took out a new contract with ID and switched from my old provider using a PAC. I have received confirmation that my phone number has switched now from ID and my old provider has confirmed they've cancelled my services but it hasn't changed over yet. I have tried restarting my phone.  How long should this take? 

8
Tom
iD Mobile Employee
20 hours ago
Jenn Goodall
Newbie
Jenn GoodallNewbie
asked in Your Phone & SIM.

bill

I've paid my bill and my services are still restricted. 

1
Kash
iD Mobile Employee
21 hours ago
Lauren Smyth
Civilian
Lauren SmythCivilian
asked in Your Phone & SIM.

my pac code isnt working

My pac code isnt working. I have typed in the correct details and it’s saying it’s incorrect I need to get this switched over asap as I’ve got the hospital due to ring me!! Help please 

2
Kash
iD Mobile Employee
21 hours ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie
asked in Your Phone & SIM.

my connection

Hi ID what is going on with the signal across south east London ?ill be lucky if i get 1 bar when I’m at home sometimes calls won’t even come through and I’ll even have trouble when getting calls from the doctors the connection is so bad and I’ve done all that I can on my side how can u help me because I’m tired I feel to change providers.

2
Kash
iD Mobile Employee
21 hours ago
Barbara Knight
Civilian
Barbara KnightCivilian
asked in Your Phone & SIM.

Sim for CCTV Camera cannot recieve at Text !

Hello,I have repeatedly called emailed and corresponded as many ways as possible to gain access to my invoices. This I did but now the site has changed and asks for mu ID mobile number. The problem with this is the sim is in a CCTV camer up a s12 foot pole. I cannot recieve a text.Can they nopot send an email ? This is extemely frustrating. All I need are my invoices sim works great in the camera.

0
Barbara Knight
Civilian
22 hours ago
H
Newbie
hsp1Newbie
asked in Your Phone & SIM.

trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

4
Kash
iD Mobile Employee
22 hours ago
1
Newbie
123red73Newbie
asked in Your Phone & SIM.

old number not transferred

My old number should of been transferred on 7/5/24.It's still not transferred 

7
Kash
iD Mobile Employee
23 hours ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Your Phone & SIM.

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

19
allisaidwas
Newbie
1 day ago
Sam Dowley
Newbie
Sam DowleyNewbie
posted in Your Phone & SIM.

PAC transfer issues

I am trying to transfer my existing phone number using the form but keep getting the below message, please help!!!!We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

2
Kash
iD Mobile Employee
1 day ago
Jessica Percival
Civilian
Jessica PercivalCivilian
asked in Your Phone & SIM.

paying phone bill

I have paid my phone balance of £33 and has gone through with my bank, however I am now getting charged an additional £33 because of an “overdraft payment” but I have paid my phone bill every month 

1
Kash
iD Mobile Employee
1 day ago
K
Civilian
KurteyeCivilian
asked in Your Phone & SIM.

proof of purchase for gift

Hi how can i get a copy of proof of purchase for my new Samsung to claim the headphones. Cheers 

1
Kash
iD Mobile Employee
1 day ago
S
Newbie
sundus.hNewbie
asked in Your Phone & SIM.

Bill Increased

Due to the changes in rate, my bill has increased from £25 to nearly £27 which isnt a problem however my bill for this month has come up to £42. I havent used any add ons and even on my statement it doesn’t say i have used any. It says the monthly recurring charge is £35 but i havent changed my plan nor have i exceeded my data limit. 

5
Kash
iD Mobile Employee
1 day ago
C
Civilian
Candyman666Civilian
asked in Your Phone & SIM.

Moving From Sim only to pay monthly and keeping my number

Hi I am currently on 1 month sim only with iD and have just purchased a phone through an external company on 24 month contract with iD and wish to cancel 1 month sim transferring the number to my new contract. The only reason I didnt upgrade through iD was because they didnt have the phone I wanted. Hope this can be done otherwise another number change in three years!! Thanks for your help.

2
C
Civilian
1 day ago
Laura M
Newbie
Laura MNewbie
asked in Your Phone & SIM.

Network issues since Monday - Kilmarnock area

I've been unable to use my data or make / receive calls since Monday.  Whats the problem? Very frustrating.

4
Kash
iD Mobile Employee
1 day ago
Will Drake
Newbie
Will DrakeNewbie
asked in Your Phone & SIM.

pac code not working

I’ve recently requested a pac code from Vodafone, and have entered it on the ID mobile website. I have triple checked the info I put in and it’s all correct. However it’s saying the information is incorrect and can’t process it at the minute. I notice that there’s quite a few people with the same problem but I haven’t seen the solution.   thank you

9
Kash
iD Mobile Employee
1 day ago
Demi-Jordon Hill
Newbie
Demi-Jordon HillNewbie
asked in Your Phone & SIM.

my bill payment has been refunded

Hi, my bill payment came out today and was refunded straight away....my plan says the payment was made on 04/05, but it wasn't paid until today and then refunded. Can't seem to get anywhere on that chat bot thing, what am I supposed to do? 

2
Kash
iD Mobile Employee
1 day ago
Chris Spark
Newbie
Chris SparkNewbie
asked in Your Phone & SIM.

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

7
Kash
iD Mobile Employee
1 day ago
R
Civilian
rafaelalmeida7710Civilian
posted in Your Phone & SIM.

urgent matter WORK

My account ain’t been unblocked and my days & calls are off, I paid yesterday and I need this for work atm 

2
Kash
iD Mobile Employee
1 day ago
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