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5531 Topics

Karina Leigh
Newbie
Karina LeighNewbie
asked in Ask a question.

My upgrade hasn’t worked?

I attempted to upgrade my phone this weekend and received an email a couple days later to contact the sales team as there seems to be a problem. I have been on hold with the sales team for an hour every day this week and haven’t managed to speak to someone, and an agent hasn’t been available through live chat. I tried to put through an upgrade again and it was cancelled as it was a replicate order. Does anyone know how best to contact them? 

1
Kash
iD Mobile Employee
7 months ago
T
Newbie
TeacherNewbie
asked in Ask a question.

viewing

 

5
Kash
iD Mobile Employee
8 months ago
Peter J Rodgers
Civilian
Peter J RodgersCivilian
asked in Ask a question.

Nightmare Cant register, login, can't do anything

My husband  has just received his sim card and although the phone is working fine when he tried to register, login, etc. he can’t access anything at all.  It is an absolute nightmare. Ive had to use my account to access this forum to try to get help.  You can’t get help until you’ve registered.  None of the information we’re keying is recognised.  We get something is wrong on every attempt.  Believe me I’ve tried everything and every combination possible.  We are about to cancel the contract as we’re in time.Can anyone help please.

2
Tom
iD Mobile Employee
6 months ago
Viktoria Ropelewska
Newbie
Viktoria RopelewskaNewbie
asked in Ask a question.

pocked new deal while still paying for previous one

Hiya I am still currently paying for my old phone plan for the next month however due to the fact I dropped my phone and there's a slight crack in the screen I decides to pick up a new plan. I only have one month of paying for previous plan left so I don't see that much of a deal. My question is ...is it possible to keep my previous phone number while using the new deal? I had this phone number for years so I would rather keep it as it is. Thank you.

1
Kash
iD Mobile Employee
8 months ago
Jeremy Righton
Newbie
Jeremy RightonNewbie
asked in Ask a question.

SIM not received but ID mobile already charging me.

7 days ago I ordered a SIM for 12 month contract with ID mobile . I still have not received it.. ID mobile sent it via DPD on 19/9. DPD sent a message on 20/9 saying delayed but should be resolved in 24 hours but I have heard nothing since and looking at tracking on their website it still says the same today. In the meantime, I have received an email from ID mobile saying I am already going to be charged which is clearly wrong.It is impossible to get through to either DPD or ID mobile on the chat facility. I desperately need the same by this Tuesday 26th of September at the latest. If this is not possible, I wish to cancel the contract as I haven’t received the Sim in the first place. 

1
Tom
iD Mobile Employee
7 months ago
Pippa Murray
Newbie
Pippa MurrayNewbie
posted in Ask a question.

Totally unimpressed - pac code not transferred after 14 days and absolutely no customer support

  

4
Tom
iD Mobile Employee
3 months ago
A
Newbie
anssaleem10Newbie
asked in Ask a question.

SIM upgrades

I have upgrade my SIM only plan, but i supposed to receive a new SIM with new number, new account number and new billing details and date and everything, but I need to keep my old number with new plan. When i check my ID mobile account, there is no change in plan still it shows old plan only. I am worried that, will they charge me twice for two separate SIMs.What should I do to keep my old number with new plan? 

6
Kash
iD Mobile Employee
3 months ago
D
Newbie
Dave TaylorNewbie
posted in Ask a question.

No coverage after returning to the UK

I acquired a SIM card to use data whilst in Spain. It worked fine. On return to UK I find I cannot get at 3 signal where I live. So need to cancel my iD contact. They are wanting to charge me for another 30 days for a service I cannot use. Customer services Wesson time. Why do service providers not have a call centre where one can actually TALK to someone !

3
Geluk
Sidekick
2 months ago
H
Civilian
HeatherCWCivilian
asked in Ask a question.

Family bundle deal

I am currently with iD but want to change from sim only to a deal with a handset. My daughters also need new phones so is there a possibility of any kind of ‘family bundle’ deal? They are using iD sim only too. 

1
Kash
iD Mobile Employee
7 months ago
fan123
Newbie
fan123Newbie
asked in Ask a question.

voicemail return option

The option to return a voicemail call by pressing # is no longer offered. Can this option be restored? 

4
Mohammed
iD Mobile Employee
8 months ago
Diane Crabtree
Civilian
Diane CrabtreeCivilian
asked in Ask a question.

received 2 sim cards ,only ordered 1

Hi they sent me 2 sim cards when I only ordered 1.Now they have set 2 accounts up.I've cancelled 1direct debit, but now they are putting me in the hands of the debt collectors. Cannot speak to anyone only automated chat.Hope someone can help?. Thanks jeff. 

2
Kash
iD Mobile Employee
7 months ago
Laura McTaggart
Newbie
Laura McTaggartNewbie
asked in Ask a question.

Cancelled contract

Hi,Please can someone help?I cancelled my contract within 14 days, returned the phone, had my £29 upfront refunded but have just received a final reminder for last month’s bill telling me that my contract is suspended until I pay even though I cancelled over 4 weeks ago.  Now I’ve logged in to see that it says on here next month’s bill is estimated to be over £70 which is impossible since I don’t have the phone and never used it.Does anyone have a phone number for this company so I can contact someone and get this sorted out?Thank you in advance,Laura

2
Tom
iD Mobile Employee
8 months ago
A
Newbie
Arlo TownsendNewbie
asked in Ask a question.

data not working in canada

I recently flew to Canada for a holiday and my data is just not working. I have tried everything i can think of as well as everything that is suggested on the ID website, does anyone have any ideas?

2
Kash
iD Mobile Employee
8 months ago
T
Newbie
Til17Newbie
asked in Ask a question.

direct debit

I want to transfer the direct debit over to another family member, continuing with the same plan when it expires in march. Any advice

3
Kash
iD Mobile Employee
1 month ago
Brian Nelson Waters
Newbie
Brian Nelson WatersNewbie
asked in Ask a question.

Ihave lost sim card, block my number abnd now need a new sim sent out to my address

can you please DM me so we can work this out. I have tried the online chat and thyre continually busy. 

3
Mohammed
iD Mobile Employee
8 months ago
A
Civilian
AandyjbkrCivilian
asked in Ask a question.

NETWORK STATUS - DN21 1XU

Is there a problem with the network in DN21 1XU? I have check the network status page and it does say there are no known issues.  However, I am unable to get 4G currently in this area.  Best I can get is H+ and it is quite slow.Best regardsAndrew

5
andewhite
Legend
6 months ago
Bill Ellis
Newbie
Bill EllisNewbie
asked in Ask a question.

Non-receipt of OTP messages

Not receiving any OTP texts from Newday (John Lewis credit card). They are using the correct number

1
Kash
iD Mobile Employee
5 months ago
A
Newbie
AdnanKNewbie
asked in Ask a question.

Network Coverage Issue

Can you please send a sim as a tester before I sign up for a 24 month contract ? Last time I had three sim and I had very poor coverage at my current address. Still 3G coverage is not showing for my post code but 4G seems excellent so not sure if there has been an upgrade at my address.

6
Kash
iD Mobile Employee
4 months ago
Wendy Stone
Civilian
Wendy StoneCivilian
asked in Ask a question.

Live Chat not working

I’ve had problems from day1.  Firstly my sim didn’t arrive.  I successfully contacted Live chat and was quite impressed that they got another card to me the following day.   However, it’s all downhill from now.  The sim won’t work in my Samsung S20 and states unknown number and no service.  I’ve been trying all morning to use Live Chat but it isn’t working.  If this is the customer service I think I want to cancel the whole thing.  I am still in the 14 day cooling period but can’t seem to reach anyone. Will my local Curry store be able to do anything as I ordered this on the ID website?

2
Kash
iD Mobile Employee
9 months ago
J
Newbie
Junior2106Newbie
posted in Ask a question.

Need proof of purchase

Hi there can you please send me proof of purchase, as I need it for free tablet. Thanks

4
Kash
iD Mobile Employee
2 months ago
B
Newbie
Benchy70Newbie
asked in Ask a question.

new contract and SIM not working

My son has an i-phone On an 18mth conteact and since he has had it (almost 10 weeks) he has not had any mobile network coverage despite phone being new and being sent out a replacement SIM. He can't download the app to set up an account as he needs to be sent a text and the phone won't receive any ! Trying to speak to anyone who can sort is proving nigh on impossible at present..any help would be great

3
Tom
iD Mobile Employee
8 months ago
Megan Slater
Newbie
Megan SlaterNewbie
asked in Ask a question.

shipping address

Hi I’ve just ordered a new phone and I e put the shipping address to where I currently am but it says it is only available from the 18/01/2024 but I have been offered a new house and it’s meant to be ready for 04/01/2024 so I won’t be able to recieve it if it doesn’t come before January what can I do? 

2
Tom
iD Mobile Employee
4 months ago
Claire Cound
Newbie
Claire CoundNewbie
asked in Ask a question.

fraudulent account ito my bank acccount

I am being charged 34 .99 a month due to fraud, how can this happen, have reported to bank and will to police but do you have a contact number for the low life that set this up?aparentlyv a jos  clegra set. It up per NatWest 

3
Kash
iD Mobile Employee
9 months ago
C
Civilian
CuttsyCivilian
asked in Ask a question.

chaning to Id mobile and bringing my number

Hi, I am switching to ID mobile and bringing my number from my old provider. I have set the date to 3/11/23 by mistake can I change this date or will my contract be live from the date I get my sim and it’s just the number transfer that happens on 3/11/23?thankscuttsy.

2
Kash
iD Mobile Employee
6 months ago
Tobyte
Newbie
TobyteNewbie
posted in Ask a question.

phone not registered - cant log in with ported number

This is massively frustrating Randomly today I'm not registered on the network Second issue: Old ongoing problem where my actual phone number isn't allowed to log in. Not allowed on customer service number.  Need help urgently, need to be able to make calls on my mobile.  I am completely locked out

3
Tom
iD Mobile Employee
4 months ago
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