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5535 Topics

S
Newbie
SoozemoyesNewbie
asked in Ask a question.

Contract fraudently taken out in my name - proven and need to remove from credit file

A fraudulent contract was taken out in my name, whilst I was out of the country and registered to the address I sold and no post was forwarded. This resulted in it going to debt collectors, I have spoken to them and given proof, plus action fraud. The agency has advised me that they are no longer dealing with the case and it’s gone back to you. How do I get in contact to have this removed from my credit report? 

1
Kash
iD Mobile Employee
1 year ago
L
Newbie
LozzleeNewbie
asked in Ask a question.

false arrieres

Hello, I’ve received comms that I owe £16.50 on my account when I closed it and it’s affecting my credit rating so need this rectifying asap…I have confirmation screenshots of where I was told this was closed and I owe nothing - see attached.I can’t get through to customer service and need a letter stating that I owe nothing and to deduct it from my record.  I need it removing from my credit scorePlease can someone advise?thanks

4
Kash
iD Mobile Employee
1 year ago
Izzy Jones
Newbie
Izzy JonesNewbie
asked in Ask a question.

discount code

My discount code that's been emailed to me will not work at checkout?

4
Izzy Jones
Newbie
1 year ago
Stephanie Adamou
Civilian
Stephanie AdamouCivilian
asked in Ask a question.

Upgrade to Sim Only temporarily

Hi there, I currently have a 24 month contract (which includes a headset) and I’m now due an upgrade. If I temporarily choose a Sim only plan can I then upgrade to another plan which includes a headset? I can only see 12 month Sim Only plans so I wanted to double check I would be able to upgrade to one with a headset during this period or whether i need to wait until the 12 months are over.  Thank you  

2
andewhite
Legend
1 year ago
D
Newbie
davidrobinson97Newbie
asked in Ask a question.

Upgrade Query

I have upgraded my plan from a sim only to a with phone contract through the ID mobile app but a new sim with a new number has arrived.  On the app my plan is still at the sim only price too so it looks like my upgrade has been processed as a new plan rather than an upgrade.  Does anyone know if there is a way to get this corrected?

1
andewhite
Legend
2 years ago
I
Newbie
issysaucerNewbie
asked in Ask a question.

why are there no plans available?

I’m on my first month with ID mobile, paying monthly for 10GB. I’d like to change my plan, but the “change plan” button gives me a “sorry, there are no plans you can change to.” Why can I not change my plan?

2
Rory
Newbie
1 year ago
M
Newbie
Melissa SnapeNewbie
asked in Ask a question.

speak to someone

Hi, I have recently changed my contract from Giffgaff to ID mobile and I am having issues with my pac code not working on the app (wanting to keep my old number)  - I have typed my pac code in and it’s coming up with an error please can you help me to resolve this issue 

2
Tom
iD Mobile Employee
1 year ago
U
Newbie
uniquenameNewbie
asked in Ask a question.

STAC - no communication from iD

Submitted my STAC code before 17:30 on Friday, got a “success” page in my browser after doing so but haven’t received any other communication from iD regarding the changeover. Old provider appears to have terminated the service but there’s still no movement on the iD side. Registered my account but it wouldn’t accept the number to be ported - I had to use the unwanted number provided by iD to register.I also got logged out due to inactivity and now the login page looks like this: Should I be worried? This doesn’t exactly inspire confidence in any aspect of iD’s services 😂

6
U
Newbie
1 year ago
A
Newbie
Adam patelNewbie
asked in Ask a question.

number transfer

I sent my PAC yesterday how come my number has not transferred

4
andewhite
Legend
1 year ago
L
Newbie
LEDDINGTONNewbie
asked in Ask a question.

Wrong Cable with Upgrade

Why did I receive a cable with two phone ports instead of one phone port and one USB port to allow me to charge the updated phone ??

4
L
Newbie
1 year ago
W
Civilian
WGMCivilian
asked in Ask a question.

Charged for contract upgrade but I didn't get the upgrade.

I tried to upgrade a while ago and thought it didn’t work as I didn’t get any confirmation email or anything.Now I’m being charged for both but only receiving the benefits of the old contract.

2
Tom
iD Mobile Employee
1 year ago
A
Civilian
AdybevanCivilian
asked in Ask a question.

Proof of usage/proof of purchase

HiI need a proof of purchase and a proof of usage to send for an insurance claim. Please could you advise on how I would go about getting these?Thanks in advanceAdy

2
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TikenNewbie
asked in Ask a question.

£100 Curry Voucher for Google Pixel 7 Pro Purchase Not received

Hi, I have been waiting for my voucher, I bought my Pixel 7 pro on 9th Feb and should have received the £100 curry voucher by 24th April as per the promotion. I was away on Holidays and almost forgot about it.I have now checked both my inbox and spam and also searched for emails. Though, I received lots of promotion emails from Curry, last one being 4th June,  I couldn't find email for the promised voucher! Could you advise please when i will get the voucher. 

3
Mohammed
iD Mobile Employee
9 months ago
Jwagster
Newbie
JwagsterNewbie
asked in Ask a question.

Early Upgrade is on 12/10, offer ends 13/10, will I make it?

I would like to upgrade to the pixel 7 pro and claim the offer currently if I Pre order before the 13/10I know that we are able to upgrade 2 calendar months early. My contract is up on the 12/12If I check back on the 12/10 will I have enough time to pre order the pixel 7 pro and claim the offer? Hope this makes sense! Thank you 

1
Tom
iD Mobile Employee
1 year ago
D
Newbie
declymckeown2023Newbie
asked in Ask a question.

live chat not working, sim not delivered

Hii ordered this sim last Thursday. Your company advised it was dispatched and i would receive an email about delivery. No email arrived, no sign of SIM card and I can’t even contact you via live chat. Please confirm when my SIM card will be delivered, this is almost 1 week since I ordered it

2
Tom
iD Mobile Employee
1 year ago
Karen Partington
Newbie
Karen PartingtonNewbie
asked in Ask a question.

phone not working even had it repaired but its no better

Phone cannot be heard and having problems texting as I dropped phone had it fixed still not sorted

9
Tom
iD Mobile Employee
1 year ago
Ty Haze
Newbie
Ty HazeNewbie
asked in Ask a question.

charged £7.86 for nothing!

Hi I cancelled my contract within the 14/ 28 days cancellation period and had never opened the SIM or the phone why was I charged £7.86? 

3
Tom
iD Mobile Employee
10 months ago
Z
Newbie
zuesil47Newbie
asked in Ask a question.

money owing

I would like a break down of the charges and payments I made since October 2022 until today. 

4
Mohammed
iD Mobile Employee
10 months ago
Connor Deakin
Newbie
Connor DeakinNewbie
posted in Ask a question.

bill

You can't keep just upping my bill whenever you feel like it I signed up to a contract at a set price you've upped it 20% in the last year that's ridiculous 

2
Kash
iD Mobile Employee
1 year ago
Jimmybash
Newbie
JimmybashNewbie
asked in Ask a question.

Has my upgrade order worked

I have tried to upgrade my phone. I got a screen saying my upgrade was successful, however on the ID app it still says im eligible for an upgrade and I haven't received any email confirmation that it has been processed.

1
Kash
iD Mobile Employee
1 year ago
Louise Baker
Newbie
Louise BakerNewbie
asked in Ask a question.

SCAM? 0113 5344 674

I received a call from the number in the title claiming to be the 3 Network.Knowing iD usually email I found this odd. They claimed they would email me and send me a letter after I set up the discounted monthly payment…They weren't very convincing for me, but wanted to get the number out there.

1
Tom
iD Mobile Employee
10 months ago
J
Civilian
JustshelCivilian
asked in Ask a question.

New account - No network

I’ve just switched to ID mobile, my old number should have been switched over yesterday, but i still have no network and cannot make or receive calls. Please help! 

4
Tom
iD Mobile Employee
1 year ago
D
Newbie
Daniel.HuxleyNewbie
asked in Ask a question.

My Data, Texts and Calls are not working

Can anyone help me? my data, calls and texts are not working. My data will turn on but it doesn't work, I can't make calls to anyone and everything I try it puts me straight to iD customer service and I can't make texts. I looked on the iD app and everything is normal on there. Can anyone help? 

1
andewhite
Legend
1 year ago
Z
Newbie
ZoZo85Newbie
asked in Ask a question.

Issue with DD and changing plan

Hi, I want to change my plan. It seems my Direct Debit has been cancelled (a couple of payments bounced I think) I paid all debt on the account. I click on change plan, it says i cant because i have no direct debit set up so i click to set one up but then get a message saying i cant set up a direct debit because I have a balance of £0.00 on the account. Can someone contact me so that I can get a direct debit set up most importantly and then so I can look at what plans I could change to please? Thanks, Zoe

1
Rory
Newbie
2 years ago
Cathy Swan
Newbie
Cathy SwanNewbie
asked in Ask a question.

no network

Just changed from EE couple of days ago & phone has no network & data won’t work. What should I do? Chat room ain’t working if ID either 😠

1
Kash
iD Mobile Employee
10 months ago
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