Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5468 Topics

A
Rookie
Andy WattRookie
asked in Ask a question.

Pixel 7 Currys voucher

Having followed numerous previous posts with conflicting information being provided I've waiting until today for my curry's voucher via email and still nothing.ID mobile the ONLY reason I chose this contract was the voucher as I was planning on using it towards a soundbar.Can you confirm when my voucher will arrive?  I took my contract during the November promotion so have waited as per the previous guidance until today. 

21
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
Dee alex24Newbie
asked in Ask a question.

Port switch xompleted but old number cut off and ID Mobile number kept instead

I requested to keep my old number and today is switch day. Now my old number has been cut off and the new ID mobile wors instead. Can this be reversed? I want my old number, as requested.

21
Kash
iD Mobile Employee
7 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Win a prize this Video Games Day - Closed

12th September is Video Gaming Day, which means you have even more reason to pick up your pad and bash some buttons. Grab your mates, fire up your favourite console and play the day away! It’s time to celebrate how great video games are and how far they’ve come. And to celebrate the big day, we’re giving away a PRIZE. [b]When was the first video game?[/b] Although early video games were little more than lab experiments, the first created purely for entertainment happened in October 1958. Tennis for Two (a predecessor to Pong) was put on display at the Brookhaven National Laboratory for visitors to enjoy. But its inventor, Physicist William Higginbottom, had no idea what he was unleashing on the world. Back then, players used a small analogue computer and twiddled some knobs to make a light (representing the tennis ball) bounce from side to side on the screen of an oscilloscope – a piece of equipment used to measure electronic signals. [b]The biggest video games out now[/b] Since the

106321
iD Mobile
iD Mobile Employee
4 years ago
G
Newbie
GaryWillNewbie
asked in Ask a question.

My trade in

At the beginning of March, I upgraded to the new Samsung S23. I received a quote for trading in my S21, and was told there was a £100 bonus on top of my quote. We're now into April and I have heard nothing back. I haven't received anything. Not a good look at all 😡

20
Tom
iD Mobile Employee
10 months ago
J
Newbie
Jimi CunninghamNewbie
asked in Ask a question.

how do I get the £15 sim only student discount?

I've tried buying an unlimited plan with the student discount code but it doesn't work. Any ideas? 

20
andewhite
Legend
1 year ago
T
Newbie
Traveller123Newbie
asked in Ask a question.

Number transfer not working

Anyone having issues with their old number transferring over to ID mobile? I am 2 weeks since the transfer should've taken place - my old sim stopped working on the day expected but I still cannot receive calls or text messages. Getting very little back from ID mobile on messenger and also raised a complaint that's going nowhere. Been told the issue for the delay is 'file exchange process'

20
Tom
iD Mobile Employee
11 months ago
B
Rookie
BogWogDoodleRookie
asked in Ask a question.

Phone Storage Access not available

I have a Samsung Galaxy A23 5g. I'm trying to view my bills but the phones storage does not give the option to turn on storage

20
Tom
iD Mobile Employee
4 months ago
G
Rookie
gauge_bosonRookie
posted in Ask a question.

A better way to use WiFi calling!

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the tinies

20
A
Civilian
20 days ago
Dudley Smith
Rookie
Dudley SmithRookie
asked in Ask a question.

Delays in porting old number

Joined ID mobile 2 weeks ago and requested a PAC to port my old number from 3 mobile.  Have received 2 line rental discounts in recognition that porting has failed in ID Mobile’s service level agreements, but despite chasing progress and raising a formal complaint, ID have still not completed the request.I’m at a loss as to the delay, or ID Mobile’s reluctant to address the issue with any urgency.  I’m unable to validate banking payments, for personal / workplace banking, my number / old sim has ceased working so unable to retrieve texts / calls.  Anything that requires an OTP or set up with mobile / text validation is unusable - home security, software access, PayPal and others...the list goes on.Surely ID Mobile know the importance of transferring a mobile number quickly and painlessly?

20
Kash
iD Mobile Employee
1 year ago
Umi Sinha
Rookie
Umi SinhaRookie
asked in Ask a question.

Problems roaming outside UK in EU

I was in France for two weeks and was supposed to be able to use my data and minutes there but even with roaming switched on and connected to Orange Fr I could not make or receive phone calls or send or receive text messages. Whatsapp worked when on Wifi but I was completely unable to use my phone  functions and could not access any codes from banks, gmail etc sent for two factor authentication. Does anyone have an explanation or solution? Amazed to discover there is no phone number or chat function on ID - basically no customer support at all. I am going to Istanbul tomorrow and am worried about being unable both to access any codes, which will impact my ability to manage money, and communicate with the people I’m meeting there if I get into difficulties. I intend to change my mobile provider as soon as I return home.

19
Umi Sinha
Rookie
1 year ago
Mike Thomas
Newbie
Mike ThomasNewbie
posted in Ask a question.

signal data

Hi, Over the last couple of weeks, I have very little access to the internet via 4g or 5g through your network. The signal is very poor. Can you help? I have a Pixel 7 phone.

19
andewhite
Legend
5 months ago
A
Rookie
amwRookie
asked in Ask a question.

£30 sign-up voucher not received

Hi,I joined iD on a SIM only plan at the end of August, which was supposed to include a £30 Currys or Amazon gift card.  According to the email I received as part of the sign-up process (see screenshot below), I should have received details on how to select my reward within 90 days, but I’ve received nothing.The email I received said to complete an online form if I hadn’t received my voucher within 90 days, which I did over 3 weeks ago, but I’ve still not received any kind of response.I understand it’s possibly GiftCloud who should have sent me the voucher, but since all communications I’ve received have been “iD” branded, I assume iD should be able to put me in touch with the correct team at GiftCloud to assist me (bearing in mind I’ve already completed their ‘missing voucher’ form but heard nothing back).Here’s a screenshot of the email: 

19
Kash
iD Mobile Employee
2 months ago
Haggispie
Rookie
HaggispieRookie
asked in Ask a question.

cant access help page

I keep getting this message and can’t log on for assistance can you assist The requested URL was rejected. Please consult with your administrator.Your support ID is: 8107331687162105096

19
andewhite
Legend
8 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How to beat your post-holiday blues

Let’s face it, sometimes you get back from holiday and feel like you need another one. As soon as you’re back to the commute on a rainy old Monday morning, it can seem like you’ve never been away. So, we’ve put together a few hints and tips, together with helpful links and apps, to help you beat those post-holiday blues and arrive at work with a positive attitude. And, if you haven’t been away yet, read on, a little pre-holiday planning can make it much easier when you do get back.1. Plan to succeedAfter a long, lazy hols that alarm on your first morning back can be tough. So, make things easy on yourself with a little planning the night before. Choose what you’re going to wear, get your bag ready for work, find your security pass, etc. And, make to-do lists of what needs to be prioritised on the first day or week. There are some great apps, like Evernote Wunderlist or Trello that can help you with this kind of prep and planning.If you haven’t been away yet, making plans and to-do list

691119
BrownLuther007
Civilian
3 years ago
A
Novice
AndrosNovice
asked in Ask a question.

iphone 12 wifi calling not working

Hi people. I today moved to Id mobile from 3 network. I purchased my iPhone 12 through Carphone Warehouse on a contract with Id mobile. However Wi-Fi calling is not working. I have tried everything I think but any help would be appreciated thanks 

19
andewhite
Legend
2 years ago
O
Newbie
oldboy786Newbie
asked in Ask a question.

£75 Currys gift card not received

Hi,I took new contract in October 2023 in which there was £75 Currys e gift card included which I still didn't get. Can anyone please help . Thanks 

19
L
Rookie
4 months ago
S
Newbie
Starfish531Newbie
asked in Ask a question.

How do I locate the iD Mobile network on my Samsung phone?

Currently my android uses my Broadband provider wifi connection at home. When outside, it doesn’t locate iD Mobile network or Three. Am I doing something wrong? How do I connect to iD Mobile wifi? I am really frustrated, I don’t think I will be using this provider when my contract ends. Its a nightmare.

18
S
Newbie
1 year ago
L
Rookie
Luk45zRookie
asked in Ask a question.

Extra charge for receiving a TXT message

Hello everyone, So I’ve recently moved from Vodafone to ID, and today I’ve noticed on my bill I’ve got extra charge for TXT message £12.34, message is domestic and message was sent from UK mobile number, when I’ve checked this number in my contacts it’s number from my agency (UK mobile number), so when I’m booked in for work in our booking system, I’m receiving a TXT message (with a link) and email. Then I’m logging in to the booking system to confirm the shift, you not sending any txt message to this number as there will be no reply, so I’m just wondering, why am I charged for receiving a txt message and it’s mean now that every time I’ll be booked in for work and receive a text message, I’ll pay for that message, despite I’ve received it not send it. 

18
Tom
iD Mobile Employee
1 year ago
Maria Q
Newbie
Maria QNewbie
asked in Ask a question.

upgrade imessages not working

New upgrade and imessage not working, i have signed in to apple id to check the phone number is no longer attached to the other phone and its not.  id chat also a waste of time and no one available to chat for hours and when it does connect to someone it cuts off!  can anyone please help 

18
Tom
iD Mobile Employee
11 months ago
KJones4433
Newbie
KJones4433Newbie
asked in Ask a question.

switching from old id contract to new contract keeping old number

I have stupidly bought a new contract with the same company, how do I switch sims and keep old number. Transfer from sim to sim on same provider. Can't get to talk to anyone.

18
Tom
iD Mobile Employee
1 year ago
JWJ
Newbie
JWJNewbie
asked in Ask a question.

Phone only rings twice

My phone only rings twice and cuts off before I can answer it. Friends who call me tell me that they’ve had the ringing tone their end for very many rings, but it only rings twice on my end. My phone is a Samsung Galaxy A12. I’m trying to find out what I need to do to get this fixed. Any suggestions would be much appreciated.

18
Tom
iD Mobile Employee
1 year ago
ID Fraud
Newbie
ID FraudNewbie
asked in Ask a question.

Contacting ID Mobile Seems Impossible

Why I am taking ID Mobile to court and why they are the worst company i have ever tried to contact to resolve a situation. 1. They have registered a debt against my name but i have made no purchases from them.2. I have requested proof from their debt collection company. None has been given.3. I have tried to find an email that works, so i can send them an email. None available.4. I have rang their phone. It’s a never ending loop with no way to speak with anyone. 5. I used their live chat. It is not live it is a bot that ends up requesting your ID Mobile phone and account number. I ahve no ID Mobile as I have never purchased anything from them. 6. Due to the debt they registered on my Experian account I have been unable to sell my current house and buy another. 7. I intend to sue for losses of about £100,000 This is my last attempt to try and contact ID Mobile before I commence my court case.  

18
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Stress Awareness Day Competition - Closed

Today is National Stress Awareness Day! It’s a great time to take a moment and think about our wellbeing, and the most effective ways to stay productive when it all gets a bit too much. No matter whether you’re studying for exams or chairing a big project at work, stress can easily take its toll and make a hard day seem even harder.Stress Awareness Day was created by the International Stress Management Association (ISMA) to help provide information and strategies on how to manage stress, both for individuals and organisations. Unchecked stress can ultimately lead to health problems such as high blood pressure, so it’s important to take a step back and identify the things in your life that make you feel tense or under pressure.Here at iD, we’ve got a list of four apps that are great for helping to combat stress, and we’re also running a competition to win a Special Edition Fitbit Versa 2 to celebrate. More on that later, though: 1.Breath2Relax (Free)Take a deep breath. This app is great

77218
Ryan
iD Mobile Employee
4 years ago
A
Newbie
Antony1234Newbie
asked in Ask a question.

Sim Card

I received a new sim card yesterday, popped it in my phone (OPPO A54). I activated it, sent a text to check it worked, all worked fine. This morning no sim card showing in the settings. I provided a PAC code when I ordered the phone to keep my current EE number. Is the sim card disabled till the porting process is complete, or is the sim likely to be faulty? I have already tried all the recommended tasks, reseating and cleaning the sim 

18
Tom
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Techies Day Competition - Closed

It’s #TechiesDay! Whether you’re a gadget lover, work in technology or are the go-to troubleshooter in the family, today is a day to celebrate the impact that technology makes on our daily lives.To celebrate, we’re running a competition. All you have to do is tell us a feature you’d love to have on your phone (nothing boring like ‘a better camera’!) to be in with a chance of winning a £50 Currys voucher. So, get your techy brains on and take part!You’ve got until midnight on Thursday 10th October to come up with your winning feature, and we’ll pick two winners at random.Good luck!Ts & Cs apply

53018
B
Newbie
4 years ago
Terms & Conditions
Why iD Mobile?