Replies posted by Kash

5700 Replies

Alan Buckley
Rookie
Alan BuckleyRookie
asked in Device & Phone Support

Not Receiving Some SMS Messages

Hi @Alan Buckley,Have you been back in touch with the team today?If you still don’t have an update we can send you a PM here to help. Kash

11
Tom
iD Mobile Employee
18 days ago
N
Newbie
Neil24Newbie
asked in Ask a question.

Switch to iD Mobile

Hi @Neil24,Glad to hear that. Please let us know if you require further assistance. Kash

4
Kash
iD Mobile Employee
21 days ago
J
Newbie
jmsfnchNewbie
asked in Ask a question.

Fairfone 4 WiFi calling

Hi @jmsfnch,Supported handsets are handsets that we know will work with iD.For other devices with the feature we can’t guarantee that they will work. Kash

3
Kash
iD Mobile Employee
21 days ago
DrozdovaS
Newbie
DrozdovaSNewbie
asked in Ask a question.

Transferring number not completed on time

Hi @DrozdovaS,Welcome to the Community!Most number ports complete by 10pm on the port date.Is the port now completed or are you still waiting for it to process? Kash

8
Tom
iD Mobile Employee
18 days ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie

restricted serviceNew

Hi @Rukiya Davenport,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
21 days ago
E
Newbie
Eric ChauvelNewbie
asked in Ask a question.

Currys Gift Card not received

@Eric Chauvel,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

9
Kash
iD Mobile Employee
21 days ago
Germans Sailers
Newbie
Germans SailersNewbie
asked in Ask a question.

services

Hi @Germans Sailers,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
21 days ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Has anybody had any luck accessing their account.

Hi @Martychris @Ray_Raimis.Welcome to the Community!I would advise following the post below for updates on the issue. We hope to have it resolved as soon as possible. Kash

4
Kash
iD Mobile Employee
21 days ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi @Janis Udris,Welcome to the Community!How can we help?If you confirm your query a Community member can advise further. Kash

2
Kash
iD Mobile Employee
21 days ago
J
Newbie
Jojo68Newbie
asked in Ask a question.

bill

Hi @Jojo68,Welcome to the Community!Just checking if you have managed to access the bill?If you still require assistance we can send you a PM. Kash

4
Kash
iD Mobile Employee
21 days ago
Gavin May
Newbie
Gavin MayNewbie
asked in Device & Phone Support

pac code

Hi @Gavin May,Welcome to the Community!Just checking if you still require assistance with this?If so please let us know and we can drop you a PM.However if you confirm your query here we may be able to help. Kash

3
Tom
iD Mobile Employee
18 days ago
Jay Cooksey
Newbie
Jay CookseyNewbie
asked in Ask a question.

proof of purchase and usage for insurance claim

Hi @Jay Cooksey,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
21 days ago
Rukiya Davenport
Newbie
Rukiya DavenportNewbie

i cant top up my accountNew

Hi @Rukiya Davenport,Welcome to the Community!Have you tried via your account online?You can view the status of the app using the kink below:  Kash

1
Kash
iD Mobile Employee
21 days ago
M
Newbie
MCallaghanNewbie
asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

Hi @MCallaghan,It does sound like an error on the app.Please try the options that @co99 has advised and it should provide the remaining allowances. Kash

18
Kash
iD Mobile Employee
13 days ago
7
Civilian
76barnCivilian
asked in Ask a question.

Transaction Number

Hi @Robert Kudlacik,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

6
Kash
iD Mobile Employee
13 days ago
M
Rookie
mrjezstubbsRookie
asked in Ask a question.

paid my outstanding balance

@mrjezstubbs,Glad to hear that your issue is resolved.If you require further assistance, please let us know.Kash

8
Kash
iD Mobile Employee
21 days ago
Amanda Coffey
Newbie
Amanda CoffeyNewbie
asked in Device & Phone Support

pac code

Hi @Amanda Coffey,Welcome to the Community!Just checking if you still require further assistance with this or if you managed to get in touch with the team.Please get back to us here if so and we can drop you a PM. Kash

2
Kash
iD Mobile Employee
21 days ago
J
Newbie
JosephKNewbie
asked in Pay As You Go

How to claim refund

Hi @JosephK,Welcome to the Community!I’m very sorry to hear this and the payment would only be taken if authorised.If the amount is in your pending balance, you’ll need to wait 5 working days for it to bounce back.However please get back to us if you don’t have a refund after this time. Kash

3
Kash
iD Mobile Employee
19 days ago
A
Newbie
Allen101Newbie
asked in Ask a question.

Roaming from outside of band 1 and band 2

@Allen101,You’re Welcome.If you require further assistance, please let us know. Kash

5
Kash
iD Mobile Employee
21 days ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Account access

Hi @Martychris,Welcome to the Community!Did you register for the new iD Mobile app?I would advise checking the post below for updates regarding the account issues.  Kash

1
Kash
iD Mobile Employee
21 days ago
J
Newbie
JenOfarr84Newbie
asked in Ask a question.

Some issues with PAC transfer

Hi @Annie Gates,Glad to hear that the issue is resolved.If you require further assistance, please let us know. Kash

7
Kash
iD Mobile Employee
21 days ago
J
Civilian
James KiernanCivilian
asked in Ask a question.

phone plan

Hi @James Kiernan,Welcome to the Community!Please let us know if you require any assistance with upgrading, cancelling or changing your plan. Kash

2
Kash
iD Mobile Employee
21 days ago
Chris Spark
Newbie
Chris SparkNewbie
asked in Device & Phone Support

issue with order

Hi @Chris Spark,Just checking if you still require assistance.Please feel free to get back to us here if so and we can PM you. Kash

5
Kash
iD Mobile Employee
19 days ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

Hi @AgnesHunter,We are sorry that you are still having issues.I would advise following the post below for updates. Kash

45
G
Newbie
6 hours ago
Y
Newbie
Yazeed.o5Newbie
asked in Device & Phone Support

Having trouble porting my old number

@Yazeed.o5,Glad to hear that the issue is resolved.If you require further assistance, please let us know. Kash

12
Kash
iD Mobile Employee
21 days ago
Terms & Conditions
Why iD Mobile?