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J
Active Contributor
  • Jojo68
  • Active Contributor
  • 8 replies

I can not open my bill, it just keeps saying error, anyone got any ideas, this has only happened since this new app 

Best answer by andewhite

Have you tried doing this at https://my.idmobile.co.uk, @Jojo68?

You should be able to use a web browser to access your “My iD Account” online.   

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    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • 12129 replies
    • Answer
    • April 12, 2024

    Have you tried doing this at https://my.idmobile.co.uk, @Jojo68?

    You should be able to use a web browser to access your “My iD Account” online.   

    Forum member (non-iD).
    J
    Active Contributor
    • Jojo68
    • Author
    • Active Contributor
    • 8 replies
    • April 13, 2024

    Yes I have just tried it it still won’t open this months bill, can open all the rest. 

    J
    Active Contributor
    • Jojo68
    • Author
    • Active Contributor
    • 8 replies
    • April 13, 2024

    I can get to my account and I do anything apart from down load this months bill. 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8133 replies
    • April 15, 2024

    Hi @Jojo68,

    Welcome to the Community!

    Just checking if you have managed to access the bill?

    If you still require assistance we can send you a PM.

     

    Kash

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