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Everything you need to know about the 3G switch off

1 year ago

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Replies posted by Kash

5810 Replies

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Newest first

WiltonCivilian

asked in Your Phone & SIM.

phone not receiving calls

Hi @Wilton,Welcome to the Community!Have you ported your number or is it the same number?It may be a coverage issue so I would advise to check the network status at the link below:https://www.idmobile.co.uk/help-and-advice/coverageIf there are no issues in the area and the SIM has the same issue in another handset, please let us know and we can PM you.Kash

WtafNewbie

posted in Ask a question.

End of contract want to change to SIM only

Hi @Wtaf @Jo Howe,Welcome to the Community!The team are working on the app and it should be resolved soon.If you wish to upgrade in the meantime you can call our Sales Team on 0207 1391 397 . Kash

LisakNewbie

asked in Ask a question.

making a payment

Hi @Lisak,You can call our iD Customer Service Team on 0333 003 7777You'll be asked for your mobile number.Select Option 2 for Payments & BillingSelect Option 2 again for Making a paymentYou'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.Enter the amount in Pence followed by # to make the payment for this amount.For example - £10.50 you'd enter 1050 followed by #You'll hear the amount entered and press 1 to confirm.Then proceed to make the payment. Kash

asked in Your Phone & SIM.

Switch from Vodafone > ID, cannot setup Mobile Network

Hi @eyephone,Welcome to the Community!If you are still in need of a replacement SIM card, please let us know.We can drop you a PM and get one sent via post. Kash

Ellen BlairNewbie

asked in Your Phone & SIM.

PAC code not submitting

Hi @joeabraham,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

Yazeed.o5Newbie

asked in Your Phone & SIM.

Having trouble porting my old number

@Yazeed.o5,Glad to hear that the issue is resolved.If you require further assistance, please let us know. Kash

MrsKB1982Newbie

asked in Ask a question.

Anyone else unable to log into ID mobile app?

Hi @AgnesHunter,We are sorry that you are still having issues.I would advise following the post below for updates. Kash

Chris SparkNewbie

asked in Your Phone & SIM.

issue with order

Hi @Chris Spark,Just checking if you still require assistance.Please feel free to get back to us here if so and we can PM you. Kash

James KiernanCivilian

asked in Ask a question.

phone plan

Hi @James Kiernan,Welcome to the Community!Please let us know if you require any assistance with upgrading, cancelling or changing your plan. Kash

JenOfarr84Newbie

asked in Ask a question.

Some issues with PAC transfer

Hi @Annie Gates,Glad to hear that the issue is resolved.If you require further assistance, please let us know. Kash

MartychrisRookie

asked in Ask a question.

Account access

Hi @Martychris,Welcome to the Community!Did you register for the new iD Mobile app?I would advise checking the post below for updates regarding the account issues. Kash

asked in Ask a question.

Roaming from outside of band 1 and band 2

@Allen101,You’re Welcome.If you require further assistance, please let us know. Kash

asked in Pay As You Go.

How to claim refund

Hi @JosephK,Welcome to the Community!I’m very sorry to hear this and the payment would only be taken if authorised.If the amount is in your pending balance, you’ll need to wait 5 working days for it to bounce back.However please get back to us if you don’t have a refund after this time. Kash

Amanda CoffeyNewbie

asked in Your Phone & SIM.

pac code

Hi @Amanda Coffey,Welcome to the Community!Just checking if you still require further assistance with this or if you managed to get in touch with the team.Please get back to us here if so and we can drop you a PM. Kash

mrjezstubbsRookie

asked in Ask a question.

paid my outstanding balance

@mrjezstubbs,Glad to hear that your issue is resolved.If you require further assistance, please let us know.Kash

76barnCivilian

asked in Ask a question.

Transaction Number

Hi @Robert Kudlacik,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

MCallaghanNewbie

asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

Hi @MCallaghan,It does sound like an error on the app.Please try the options that @co99 has advised and it should provide the remaining allowances. Kash

Rukiya DavenportNewbie

i cant top up my accountNew

Hi @Rukiya Davenport,Welcome to the Community!Have you tried via your account online?You can view the status of the app using the kink below: Kash

Jay CookseyNewbie

asked in Ask a question.

proof of purchase and usage for insurance claim

Hi @Jay Cooksey,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

Gavin MayNewbie

asked in Your Phone & SIM.

pac code

Hi @Gavin May,Welcome to the Community!Just checking if you still require assistance with this?If so please let us know and we can drop you a PM.However if you confirm your query here we may be able to help. Kash

Jojo68Newbie

asked in Ask a question.

bill

Hi @Jojo68,Welcome to the Community!Just checking if you have managed to access the bill?If you still require assistance we can send you a PM. Kash

Janis UdrisCivilian

asked in Ask a question.

Janis

Hi @Janis Udris,Welcome to the Community!How can we help?If you confirm your query a Community member can advise further. Kash

MartychrisRookie

asked in Ask a question.

Has anybody had any luck accessing their account.

Hi @Martychris @Ray_Raimis.Welcome to the Community!I would advise following the post below for updates on the issue. We hope to have it resolved as soon as possible. Kash

Germans SailersNewbie

asked in Ask a question.

services

Hi @Germans Sailers,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

Eric ChauvelNewbie

asked in Ask a question.

Currys Gift Card not received

@Eric Chauvel,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

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