Recently I switched to ID from three. When I received my new device I was also given a sim, that I tried to port my old phone number to using the id mobile website, using my PAC code. When I did so, my old sim stopped working, but the number hadn't transferred over to the new sim. The number was supposed to transfer on the 8th of March, but nothing had happened. In fact, it seemed like my phone could not even detect the new sim at all. Since then, I've used the live chat to get a replacement sim sent out, and I've received it. However, now I'm having trouble activating the new sim because when I try to input my old number (which should have been ported over and should now be my ID mobile phone number), it says that it doesn't match ID mobiles records. Please help
Having trouble porting my old number
Best answer by Tyler C
Hey there
In terms of logging in, for registered customers, you should be able to login now on the app and website. Additionally, unregistered customers should now be able to register and login via our web-page (not on the app just yet).
Thank you for your continued patience.
Furthermore, thank you for reaching out
Kind regards,
Tyler
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