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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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verykerryNewbie

asked in Plans & Upgrades.

upgrade and new sim?

I have just upgraded but for some reason you are sending a new sim. Is this correct? My plan on the app seems to have changed. I dont need a new sim and dont want to change my number. thanks

11 months ago

Matt04Civilian

asked in Plans & Upgrades.

I recently bought another phone on ID mobile, I want to cancel the old one and keep the old number on the new one

I recently purchased a new contract phone via uswitch. This purchase was not an upgrade via ID mobile so the old contract hasn’t been cancelled, it is a separate contract. I would like to add the new phone to my existing account, cancel the old contract and keep my old number (also on ID mobile) on my new phone. I can’t seem to get in contact with ID customer services because of covid, nor can I get on the live chat feature. Any Help?

1 year ago

lukeRidsdaleCivilian

asked in Delivery & Returns.

Sim card not delivered

I ordered the 8G per month plan on the 18th of January and still haven't received my sim, and haven't had any delivery updates. I have, however, been informed that my direct debit has already started despite me not having my sim. This means I can't leave my previous plan because I don't have a new number yet, so I’m being charged for 2 contracts and can't seem to find any help on here because I don't have access to my new number. My order reference is: 115366802, and the name is Luke Ridsdale. Please sort this soon, as I’ve already been charged an extra month from my old contract which has gone up massively in price now. -Luke

1 year ago

coy7777Civilian

asked in Getting started with iD.

switching current number to ID mobile

Hello I have successfully applied to switch my current number (from another supplier) to ID mob network using PAC code. I submitted on Friday around 13:00 so my number supposed to be switched in one working day. Sunday is today and nothing has happened . Why switching networks didn't work? Below is states how long it takes to switching current number with PAC. How long will it take to switch?If you submit your PAC or STAC before 5.30pm, Monday to Friday, you’ll switch with 1 working day. If we get your PAC after 5:30pm, or at any time over the weekend, you'll switch within 2 working days.We'll send you a text message within 24 hours to let you know your PAC or STAC's been submitted successfully.Please note: a ‘working day’ is Monday to Friday, excluding bank holidays. Once your switch has been submitted, you'll switch the following working day. Your switch will take place anytime between 8am and 10pm. How do I switch to iD?Simply fill in the form on the left. Please ensure

1 year ago

nomiSCivilian

asked in Pay As You Go.

vgeldbrCivilian

asked in Bills, Payments & Charges.

Over charging by ID Mobile

I have a monthly bill of £10 for my son. For the second time in a year I noticed I was charged £14.20 (on 23 December) while all of my bills are only for £10. Has anybody else noticed these over charges? The amount is small but to resolve ID Mobile wants me to provide scanned copies of utility bills, driver license, bank details etc. I’ve refused and instead raised this with my bank who will reverse the payment while this is investigated. Surely this is not usual for a situation where clearly the merchant has billed incorrectly and has all the details they need already both to review and correct? I had a long chat with Tracey-Lee before giving up and going to my bank.

3 years ago

GaiaSNewbie

asked in Thinking of leaving?

Help with a current contract - sim lost

Hello, I have only a SIM contract since 2019. I purchased it for my sister. However, she lost her phone and we weren’t able to localize the phone anymore. The direct debit is on my name. I need to cancel this contract as she doesn’t have either the phone and the sim. The contract is only under my name, and I still have the phone number on my personal contacts. As I know that I cannot only remove the direct debit, I need some serious help to understand how can I end this contract and possibly do a new one once my sister will have a new phone. Can anyone help me?Thank you very much

3 years ago

ShaniewrightNewbie

asked in Thinking of leaving?

cancel contract without sim

I can’t set up an app account without using my SIM card, in order to cancel my contract! I want to end my contract, as there is no coverage at my house.

3 years ago

TopCat1959Newbie

asked in Thinking of leaving?

STAC code requested in error - wanted PAC code

I tried to request a PAC code but must have made a mistake and got a STAC code instead. When I then tried to get a PAC code it said that I could not because I had already been sent a STAC code. So how do I cancel the STAC request and get a PAC code?

3 years ago

lesallen45Newbie

asked in Plans & Upgrades.

Reducing my plan.....

Hopefully I will be going overseas at the end of May. Normally I would cancel my existing SIM only plan. However for convenience I thought that I might reduce my monthly SIM only plan to the minimum available & keep it until I return 5 months later then upgrade again. Is that possible & if so what is the lowest no contract SIM only plan?How much notice of a change would I need to give to change plans & would that incur changing my existing SIM?Thank you...

3 years ago

Biltonhelen1975Civilian

asked in Your iD Mobile Account & App.

proof of usage and blacklisting

I had my phone stolen in Turkey and I need proof of blacklisting and proof of usage. This thread suggested contacted id by social media. I did via Twitter. To be told to use the community!!Please could i not be sent round it frustrating circles and simply have sent the proof of blacklisting and proof of usage of my previous phone, not the one i have now?thanks

3 years ago

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