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I want to cancel my number as my contract has finished

D
Community Member

I can not get on line as my email address is being used on an old contract which has finished and I have rang up a few times but they can’t help me saying I need to do it on line , also I up graded my wife’s phone she had the phone and I had the sim So put it away but have missed placed it so need a new sim but again need to do it on line really getting ——- off now with ID mobile 

Best answer by Kevin M

Hi there @Deerskin99 

We’ve sent you a private message just now so that we can help you get your own line cancelled.  If you could check that and respond there.  We’ll get that sorted.

 

Is it your wife who is needing a replacement SIM?  If so, we’ll need her to contact us directly for anything she wants changing with her own account.

Or she could reach out to our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us

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5 replies

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • July 24, 2020

Hi there @Deerskin99 

We’ve sent you a private message just now so that we can help you get your own line cancelled.  If you could check that and respond there.  We’ll get that sorted.

 

Is it your wife who is needing a replacement SIM?  If so, we’ll need her to contact us directly for anything she wants changing with her own account.

Or she could reach out to our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us

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D
Community Member
  • Deerskin99
  • Author
  • Community Member
  • 0 replies
  • July 24, 2020

No its me who needs the sim as I’m paying for it , As I am going to use it in stead of my old number which I want to cancel because the contract has finished , but as I said I put it somewhere and now I can’t find it but I can’t remember the number, but I really need the sim ASAP if I’m going to cancel my number 

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • July 24, 2020

IHi @Deerskin99, if you can get back to us on the Private Message we’ve sent, that’d be ideal.

 

Will

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beyondreality
Community Member

i would like to know because id has messed my direct debit supposed to come  out on the 7th now thw 10th i would like to leave you and dont blame the mank

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • May 18, 2022

Hi @beyondreality, I can see the 7th was a weekend where we sometimes see some delays with Direct Debits being taken. If you wish to leave, contact us via Live Chat, Facebook or Twitter, or simply text PAC to 65075 and give this to your new provider.

 

Thank you,

Rory

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