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Everything you need to know about the 3G switch off

1 year ago

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Mohamed SuhailminizCivilian

asked in Your Phone & SIM.

can you re-activate the services

Hi good afternoon i been been holiday 3 months we come back yesterday because my phone line cut I don’t know why i play last night all amount can you activate my sim please

Iain MorrisonNewbie

asked in Ask a question.

wanted a separate data only sim

I already have a phone sim. I wanted a separate data sim for my 4g router, but it appears that my phone sim has been upgraded.How do I resolve this?

Andy KittleNewbie

asked in Your Phone & SIM.

M old number with its PAC is not transferring to new ID mobile sim

Hi, I need to move my old EE number to my new ID mobile sim card. I did the PAC code online giving both numbers and a transaction ID but it will not transfer over. If I don't get this sorted tomorrow, I'm staying with EE.

Rebecca McConnachieNewbie

asked in Roaming & International.

Roaming but charged for services

I recently visited France, a country that is listed in the inclusive roaming locations. I have unlimited data in my current plan so because I’m in an inclusive country, as far as my understanding goes, that should apply the same when I’m in France but I’ve come home and my bill has more than doubled for charges?

Jessica DaltonCivilian

asked in Your Phone & SIM.

upgrade

Dillon WrenNewbie

asked in Your Phone & SIM.

Restrictions

How do I take off my gambling restrictions?

Dipak JoshiCivilian

asked in Ask a question.

International Student

Hi, As an international student I have been here since 6 months and I don’t have 3 years address history in this case can I get a new phone in pay monthly contract?

asked in Your Phone & SIM.

accessing live chat

Hi, I am not able to open live chat. I am getting a message that the requested URL was rejected. I m signing on iPhone. any way to resolve this. Thanks

asked in Ask a question.

Best option for roaming in India?

Hi, I'm travelling to India next month and was wondering if I'd be able to use my data and minutes whilst I'm there? Is there an option to buy an allowance before I go? Thanks 😊

asked in Ask a question.

roaming pack for Montenegro

Hi, I am going to Montenegro for a week. It is not covered by EU inclusive roaming. Roaming charges are pretty heavy. Is there a daily cap plan for roaming I can buy. thanks

am1712Newbie

asked in Thinking of leaving?

Did STAC instead of PAC

Hi, I used STAC instead of PAC and want to keep my phone number. Is there any way of keeping my number?thank you

Liam collinsCivilian

asked in Pay As You Go.

refer a friend

My friend referred me but in unable to confirm it, says type in number but won't click continue

FieldfareNewbie

asked in Ask a question.

Can't make an audible call

Since the 19th March I have been unable to make calls to anyone. The signal just keeps breaking up and no-one can hear a word I say. Data also drops every few seconds so I can’t use apps to make calls either. Wifi calls are also out of the question because my broadband is supplied by the 3network too My area is DN12 2BB

Kelly HortonNewbie

asked in Pay As You Go.

Unable to make calls or send text messages

My daughters ID sim has stopped allowing her to make calls or send messages despite having a monthly bundle. In app is showing she has unlimited calls/text and most of her data remaining.When logging into app on her phone she is being told to go to online version as app not working. Have logged into the online version and can see her bundle.Any suggestions as we are paying for this but unable to use it.

Kazcross1Newbie

asked in Ask a question.

bill

My bill isnt due untill the 27th april ,yet iv had a message this morning saying paying will be due in 3 days?

Jacqueline HuntCivilian

asked in Your Phone & SIM.

currys voucher

When do we receive the currys voucher after placing an order ?how long do we have to wait please? Iv received my new contract which states I'm in titled to my £100 vocher but when do I get it or how do I get it ?

Nicola HadfieldNewbie

asked in Ask a question.

cancellation of contract

I would like to cancel my contract please. I am within the 14 day cooling off period thanks

Michael MckennaNewbie

asked in Ask a question.

billing

I have no phone or phone number or account, but I am still getting charged for it and I want to cancel it but unable to get in touch. What should I do?

Fernando BlancoNewbie

asked in Ask a question.

How can I replace my SIM card?

I have just joined idmobile. I set up the mobile with the new SIM and also requested the PAC to keep my current phone number. I went through all the processes to activate the new SIM card. I received a notification that the activation would not be completed until Monday 20/03/23 and changed to my old SIM. Yesterday I had an accident with my new idmobile SIM which is now unusable. How can I replace the SIM? I just agreed to a 12 month contract.

asked in Ask a question.

Sim is not working

I've just changed my plan and my sim card isn't working I've tried all the methods to retrieve it. Please help

Stefan StefanovNewbie

asked in Ask a question.

Live chat

I can't open live chat

Dominic StNewbie

asked in Your Phone & SIM.

My phone not read SIM card

My 2 months old samsung s22 not read SIM card, when I swap card to older phone , everything is fine. How many years I have warranty for Samsung? How I can make I claim for repair?

David McGowanNewbie

asked in Ask a question.

Removing blacklisting from device reported by someone else

I use an iPhone 11 Pro Max. Bought originally by me in my name as a phone for my wife and for the last six months after she upgraded I have been using it quite happily with my ID sim.It stopped working yesterday - unable to call, use mobile data or send / receive texts. The local Apple Store have advised me it is appearing on a national database as lost / stolen (not reported as such by us) and they are unable to do anything. They said that the IMEI number may have been entered incorrectly and they have seen this happening before. They pointed me in the direction of ID mobile to resolve the matter.Unfortunately, I cannot remember my password to get into my account and now cannot get a text reminder code to do so because the phone has been blacklisted. Help please!

Preet SinghNewbie

asked in Your Phone & SIM.

no incoming calls

I port my number 2 months ago ,all of sudden I can’t receive calls

Rose SzarowiczNewbie

asked in Ask a question.

Why can i not make international calls?

Hello,I have read your website, enabled international roaming in my account, and checked the band 1 destinations.I am on holiday in Poland and am trying to call the UK, I've changed the number to start with 0044 and nothing is happening, no dial tone or ringing sound, just a strange echo and no noise. But I can call mobiles in UK and my parents house. It's just this one number. Maybe they are closed, I'll call again later. I also couldn't call Poland yesterday from UK, it wouldn't work. Also my data stopped working when I arrived here so I have no internet unless I get on the WiFi. Why is this if you offer roam like at home and use of minutes and data when abroad within band 1 countries and Poland is one of them? ThanksRose

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