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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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adilNewbie

asked in Ask a question.

AC42Newbie

asked in Ask a question.

Forgotten Password

I cant log in to my account as I have forgotten my password. I have clicked on the forgotten password link and despite inputing my correct email, surname and year of birth I still cant get through. PLEASE can someone from id mobile help me?

1 year ago

JWJNewbie

asked in Ask a question.

Phone only rings twice

My phone only rings twice and cuts off before I can answer it. Friends who call me tell me that they’ve had the ringing tone their end for very many rings, but it only rings twice on my end. My phone is a Samsung Galaxy A12. I’m trying to find out what I need to do to get this fixed. Any suggestions would be much appreciated.

1 year ago

Geraint ThomasNewbie

asked in Ask a question.

Sim only

Hi, I currently have a sim only plan until June.However, my phone is faulty and I want to go on a new pay monthly phone contract.Will ID allow me to upgrade early or will I have to pay off the remaining balance of my sim only plan?

1 year ago

James Anthony CroxtonNewbie

asked in Ask a question.

Help with phone

Hello, I've just got my new handset and transferred all my files but it's done an update and is now asking me for a pin, which I never set up. It's an s23 ultra. Can someone please help?

1 year ago

justjord1990Newbie

asked in Your Phone & SIM.

No 5g?

Hello,I’m new to IDM, and since joining i have never had 5g. (i travel around for my work, to places i KNOW have “three 5g” enabled. as it used to work on previous provider - Smarty who also use Three’s network)Can you check and see if perhaps 5g wasn’t enabled on my NEW account? (even though order said 5g)Or perhaps i need to enable it on my phone (which would be weird being it a brand new phone) - google pixel 7 pro. KindestJordan

1 year ago

Jimi CunninghamNewbie

asked in Ask a question.

how do I get the £15 sim only student discount?

I've tried buying an unlimited plan with the student discount code but it doesn't work. Any ideas?

1 year ago

Nathan SmithNewbie

asked in Ask a question.

Old number outstanding balance email

Timeline.I lost an old phone which had an id mobile monthly sim card winter 2019/2020.I thought i cancelled it and set up a new id monthly sim on a new number. I recently switched providers cancelling my monthly sim card with id.I noticed a direct debit still set up, so cancelled it as i no longer use id mobile.I received an email (11/3) warning me of an outstanding balance on my first id mobile number of £5. This number hasn't been active since 2020. I no longer have an active id account. Please get in touch so this can be cancelled properly. I do not want to be charged a termination fee on a number i cancelled in 2020.

1 year ago

Edith EtuweweNewbie

asked in Your Phone & SIM.

Sullosedly faulty sim

I received a new iPhone 14 on Saturday and have been unable to make calls successfully since then (i either hear that the number is not recognised or the call goes to voicemail but the recipient’s phone doesn’t ring. I was also unaware that ID mobile are too cheap to have a call centre, so I have had to struggle to speak to people via live chat (when it doesn’t crash). The number was ported over today and I pointed out to the agent that the phone was unable to make calls before I made this request. I was told to wait until 6pm today. It is now 20:08 and the live chat option ended at 19:30, rather than the advertised time of 20:00. So I have been forced to write a message here. I had to force the agent to reveal that the sim is likely faulty and so it seems that I have had to wait unnecessarily, whilst knowing that the sim was probably faulty from the beginning.If this isn’t fixed, then I will likely be better off returning the phone and joining one of the conventional phone companies

1 year ago

Michelle AndersonNewbie

asked in Your Phone & SIM.

unblock lost phone

The help is terrible. I reported a lost phone yesterday. The phone was blocked. It has now been found and I have for hours to contact someone who can help unblock my phone

1 year ago

Shaun RaffertyNewbie

asked in Bills, Payments & Charges.

changed direct debit date and its wrong

Hi please can someone help, going through a separation and had to change my direct debit bank details which seems to of worked fine, at the same time i tried to change my direct debit date that it comes out of my account which is 17th to the 5th, it seemed to of done that but now its showing that the direct debit will come out on the 27th of each month and not the 5th, this is a day before i get paid and really didn't want that?? when i tried to change it said i have to wait until september? can i go back to the 17th anything is better than the 27th now? please help guys can i cant call anyone

1 year ago

Sally Bramley-brownNewbie

asked in Ask a question.

transfer to new phone.

My husband has an ID mobile account but he never set up an account on line. He has been given a newer phone which is an apple and has a smaller SIM card. So how do we transfer his number and his account to the new phone. It has a SIM card but there is no associated provider. I m sure it can’t really be that hard but everything I have read on the ID website is no help at all! Please can someone help?

1 year ago

HineshRookie

asked in Ask a question.

poor coverage buckinghamshire

Just switched ID mobile and am already considering to switch out to another operator as the signal is shocking. Where is the 5G coverage in the Buckinghamshire area?I’m super surprised by the coverage if I compare it to EE. Hope this will improve!

1 year ago

Debra MckayNewbie

asked in Your Phone & SIM.

Have I got a warranty on my phone?

Have I got a warranty on my phone, the motherboard is broke, repair shop told me to check my warranty. Contract June 21 to June 23 Deb

1 year ago

Ncole909090Newbie

asked in Your Phone & SIM.

sim not available error

I’ve just returned from overseas and reinserted my bid mobile sim. It is no longer working and I am getting the error message sim not available. I have turned my phone on/off a number of times and put it into flight mode. please can someone advise a fix for this or whether I need a replacement sim thanks

1 year ago

BigDaddyUKRookie

asked in Ask a question.

Phone does not see sim card

Hello. I received a new SIM card, inserted it into the phone, but the phone does not recognize the card, writes Insert a SIM card! Tested on Samsung Galaxy S23 Ultra and Oppo Find X3 Neo

1 year ago

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