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5499 Topics

B
Newbie
BhernandezNewbie
asked in Ask a question.

callng uk from abroad

could you help as I cannot make call to uk from abroad

1
andewhite
Legend
31 minutes ago
E
Civilian
ElwinnyCivilian
asked in Ask a question.

Can't register my new sim card and mobile number. Dont receive verification passcode from ID

Hi all, Hope I can get some help as by now I am quite desperate. My problem is that I'm not receiving the verification pass code after I register on the ID mobile app. Therfore, I can't register my new SIM and further proceed to transfer my old number on to ID mobile and my new phone. It says it's going to send me a text with passcode on the new mobile number but I never receive anything. How can I get over this obstacle? 

3
andewhite
Legend
33 minutes ago
V
Newbie
Vik90245Newbie
asked in Ask a question.

Logging onto app puts me in a queue

I've been trying to log into the app for a couple of weeks, at different times. Every time I try to log in, it's puts me in a queue. I wait for the time, then it all starts again! Please help. 

3
andewhite
Legend
54 minutes ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

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S
Newbie
2 hours ago
J
Rookie
jainvikas8Rookie
asked in Ask a question.

How to claim Galaxy Tab S6 lite offer?

Hi all,      Upgraded my contract from Sim only to phone on 18th Apr 2024. But I’ve exhausted myself when chatting with support to figure out how can I can claim Galaxy S6 Tab lite offer on Samsung website.     For this we require an invoice number and copy of the receipt which should be submitted within 30 days of purchase, but so far after filling in many security forms on chats, there is nothing but just regret to find an suitable answer…    So does anyone know how can this be done, please? Thanks

7
J
Rookie
4 hours ago
M
Newbie
Muppet7099Newbie
asked in Ask a question.

Cant make calls

Hi, my wife's and my phone are unable to make calls or receive calls. What is going on?

3
David Mayman
Newbie
5 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

40
A
Newbie
5 hours ago
Rebecca Raynor
Newbie
Rebecca RaynorNewbie
asked in Ask a question.

can't access account

Hi.  Need urgent help Changed plan to sim only but I'm being bill twice. One by DD then by getting a message payment required and blocked my phone.  Unable to access account due to this new app. Email address linked to account I no longer have access too. How do get this sorted. 

1
Kash
iD Mobile Employee
6 hours ago
L
Newbie
LeeK72Newbie
asked in Ask a question.

i cant uograde or find my usage

I’ve come to the end of a 24 month contract and want to change to a sim only but when I try to do this I get Oops something went wrong, I don’t want another £43 bill due to ID changing the app (not my fault) also I can’t now find my usage as you could on the old app. Seems the only way to do it is leave ID and go to a new provider? Help

2
Kash
iD Mobile Employee
6 hours ago
C
Newbie
Chris247Newbie
posted in Ask a question.

mobile

Hi I can't make calls without being connected to WiFi 

1
Kash
iD Mobile Employee
6 hours ago
J
Newbie
Jas248Newbie
asked in Ask a question.

text message

When i text a non Apple phone I get a not delivered error message but the message is been received by the other user. Tried resetting network settings many times but still the same problem. Had this problem since taking out contract in Nov 23

1
Kash
iD Mobile Employee
6 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type (if applicable). If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner). Got a question? Then go ahead and post it below!

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A
Newbie
6 hours ago
R
Newbie
RfhsparesNewbie
asked in Ask a question.

ID are not sending me my Referal Rewards

I have referred 4 friends to ID, The site says that i can refer up to 100 people and be rewarded for each of them.They have credited my account with £30 after complaining on live chat but i havent been able to get any money or vouchers for the other 3 referals. They escalate it every time i contact them and the escalation goes nowhere.  They owe me £90 and im considering small claims court to force this. Who else is haveing troubles getting what was prmised from ID ?

1
Kash
iD Mobile Employee
6 hours ago
Tony Beamish
Newbie
Tony BeamishNewbie
posted in Ask a question.

PAC received today - not wanted or requested

My wife and I have been with ID mobile now for a number of years without issue until today!We both received emails at the same time with the title “Your PAC request”  Neither of us requested any such thing or have even been on the ID mobile website.So following the advice in the email,“If you didn't request this PAC, please contact us immediately”.I contacted the online chat service.  It was suggested that we made the request via the website today.  On being informed that we had not it was then suggested that anyone with our account details could have made the request.  There is no one that has access to our account details as both accounts are unique to us and served with different details including passwords!The only thing offered was that all would be OK as we did not make the request and we would not loose the account or our numbers.  Also stated that a password change may be in order.As a matter of course my wife and I have both changed our passwords.There still remain questions a

3
Kash
iD Mobile Employee
6 hours ago
D
Newbie
Davemac2023Newbie
asked in Ask a question.

New sim

I need to get a new sim card ever a esim or physical sim card and was wondering how I can do this when live chat isn't popping up to speak to them

2
Kash
iD Mobile Employee
7 hours ago
lewis1910
Newbie
lewis1910Newbie
asked in Ask a question.

Billed Twice for the Same Period

I’ve been with ID Mobile for my 2 childrens numbers since February 25th. Bill February £8 per number, March £8 per number (which is what I signed up for) April’s bill says £11.64 per number and it’s got an additional £3.03 on each bill for a period of time already paid for in previous bills. Why am I being charged for the same period again.February I was invoiced for 25/2-24/3March it was 26/3 to 24/4 and now April it says 25/4 to 24/5/24 (which is correct) plus 25/3 to 21st April which I already paid in March? WHY? 

2
andewhite
Legend
7 hours ago
Chris Bolshaw
Newbie
Chris BolshawNewbie
asked in Ask a question.

ACTUALLY COMMUNICATING WITH A HUMAN

I'm being charged ROW roaming but I am in the EU, France tobe precise.  How do I actually communicate with a human. When I try live chat I always get a chat bot which doesn't help and the email for help doesn't work.And advice please. TIA            

1
Tom
iD Mobile Employee
8 hours ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

3
Tom
iD Mobile Employee
8 hours ago
Vicki Miller
Newbie
Vicki MillerNewbie
posted in Ask a question.

Refer a friend reward not recieved

Hi. It’s been over the allotted 90 days and i am still to receive the refer a friend reward. Both me and the person who referred me received the email confirming we had done everything and now just had to wait the time. Thanks

3
Tom
iD Mobile Employee
8 hours ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

6
Tom
iD Mobile Employee
8 hours ago
Gary Pryor
Civilian
Gary PryorCivilian
posted in Ask a question.

using my phone in Europe

Does anyone know if I have to inform id mobile when I'm travelling to Europe and taking my phone as their website is pants for that information, can't even speak to anyone at this company and can't even log in to my account 😡

1
andewhite
Legend
8 hours ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi can you advise, my sim is in a mifi and I do not have the number. since the app upgrade i cannot log in as i need the number to set it up  i don't have the ability to pop it in he phone to get the number

4
Tom
iD Mobile Employee
8 hours ago
I
Newbie
Idris DiblaweNewbie
asked in Ask a question.

outstanding balance

I’ve received a letter from id mobile regarding an outstanding balance that I have to pay but I’m currently unable to pay it due to my current situation. Its also saying that it will be referred to debt collection agency if I don’t pay in 7 days, but right now I can’t pay What should I do?

1
Tom
iD Mobile Employee
8 hours ago
S
Newbie
Susan A WalesNewbie
asked in Ask a question.

calling UK from Europe

Hi, I  have been unable to make calls from Italy to UK landlines and most mobile numbers.Roaming is switched on and some mobile numbers are perfectly ok. I can see no pattern. I had this problem in March, went home and am now in Italy again and still have the problem.(The numbers have the appropriate +44 prefixes)Any help would be much appreciated.  

10
Tom
iD Mobile Employee
8 hours ago
W
Newbie
William SeivwrightNewbie
asked in Ask a question.

William Seivwright

How long does it take for a new replacement SIM take to activate? 

1
andewhite
Legend
8 hours ago
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