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Can't register my new sim card and mobile number. Dont receive verification passcode from ID

E
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Hi all, 

Hope I can get some help as by now I am quite desperate. 

My problem is that I'm not receiving the verification pass code after I register on the ID mobile app. 

Therfore, I can't register my new SIM and further proceed to transfer my old number on to ID mobile and my new phone. 

It says it's going to send me a text with passcode on the new mobile number but I never receive anything. How can I get over this obstacle? 

Best answer by andewhite

Not sure why you need the first issue sorted, @Elwinny. 

You should be able to switch from your old provider to iD Mobile without registering first, which can be done online from https://switching.idmobile.co.uk/. 

You can use the iD Live Chat service without being registered - an online adviser can process your PAC.

 

 

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andewhite
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  • andewhite
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  • May 1, 2024

You should be able to switch without registering for an iD account online, @Elwinny.

Do this online from https://switching.idmobile.co.uk/.

 

Forum member (non-iD).
E
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  • E
    Elwinny
E
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  • Elwinny
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  • 3 replies
  • May 1, 2024

@andewhite the problem is not the switching between SIM cards. The first hurdle is that I can't register the original SIM that ID mobile sent me. I registered myself on the app,  but it will only go to the place where it says "Enter the passcode that we will send you on your new mobile number " - but I never received this text. 

No matter what I try. Reinstalled the app, re-registered, switched the phone off and on, but no luck. I can't get through to register the SIM on to the Network. 

I hope that make sense! 

andewhite
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  • andewhite
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  • May 1, 2024

Okay @Elwinny, your original post mentioned you want to transfer your old number to iD Mobile.

You don’t need to register with iD in order to transfer your number using a PAC from your old service provider.

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  • Elwinny
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  • May 1, 2024

Not yet @andewhite , but hopefully once the first issue is sorted I will need your advise as well. So thank you!

andewhite
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  • andewhite
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  • May 2, 2024

Not sure why you need the first issue sorted, @Elwinny. 

You should be able to switch from your old provider to iD Mobile without registering first, which can be done online from https://switching.idmobile.co.uk/. 

You can use the iD Live Chat service without being registered - an online adviser can process your PAC.

 

 

Forum member (non-iD).
E
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  • Elwinny
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  • 3 replies
  • May 2, 2024

@andewhite thank you. I finally managed to get someone on Live Chat that knew what they are doing and helped me. I am now in the process of transferring my old mobile number on to ID mobile…

Thanks for your help!

andewhite
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  • andewhite
    andewhite
Kash
iD Mobile Employee
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  • Kash
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  • 8175 replies
  • May 4, 2024

Hi @Elwinny,

Welcome to the Community!

Glad to hear that this is resolved.

If you require further assistance, please let us know and we would be happy to help.

 

Kash

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W
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  • Woody7611
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  • 2 replies
  • June 5, 2024

Hi I have the same issue with my sim registration. Is this something only customer service on live chat can sort out? 

Gingerella1711
New
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I have the same issue too. Unable to register my new SIM

W
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  • Woody7611
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  • 2 replies
  • June 13, 2024

@Gingerella1711 I had to call the customer support line in the end and gave them the serial number from the sim card then I was able to register properly on the app :) 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • July 1, 2024

Hi @Gingerella1711 

 

Could you give us a little more information as to the issue you’re having?

 

Are you trying to activate a replacement SIM card? If so, please try the link here.

 

Tom

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F
Active Contributor

I strongly reommend that you change to another supplier. ID mobile have a lot of problems. Go now to someone like Giff Gaff and save yourself a lot of head ache.

Kash
iD Mobile Employee
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  • Kash
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  • 8175 replies
  • July 15, 2024

Hi @FrustratedMobileUser,

We are here to help should you have any issues.

Please let us know if there is anything that we can help with.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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