Hello,
Quite a strange one here and it seems to be getting more and more confusing.
I’ve moved from Vodafone and purchased an iPhone 15 on a new contract on the 17th November. The next day, my phone was delivered by DPD and when I opened the iPhone box there was a fake (looked like a stock or display) iPhone 15 Pro in there. The phone was hollow, super lightweight and had no working charging port or anything like that (see pictures).
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/31526c80-734b-49b9-a799-a7387f1c56fc.jpg)
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/88dc04a9-cc7f-4375-bdba-fb759b6ebc7d.jpg)
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/335fcb81-a04e-41aa-ad04-c159e3d1bbca.jpg)
I contacted ID about this and they requested I send the device back. They cancelled the contract and requested I purchase another contract (basically starting fresh).
I received by new iPhone 15 and this time it’s fully working. Unfortunately, the PAC code from my previous provider was sent to the previous contracts number which was cancelled. ID are now saying that the number cannot be ported, as it’s associated to the old ID number and they cannot do internal porting.
I hope someone can help. I don’t seem to be having much luck here and my experience so far has been extremely difficult.
Ben