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Question

Apple TV Subscription

  • February 15, 2025
  • 4 replies
  • 37 views
G
New
 Contributor

Hi 

When i signed up to iD mobile i had the offer of 3 months free of Apple TV but never received anything to set it up, i have also checked my junk box. Please can it be re sent

    4 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 490 replies
    • February 15, 2025

    How long ago did you join? My email came through about 2 weeks after activation. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New
 Contributor
    • Gem-gem
    • Author
    • New
 Contributor
    • 1 reply
    • February 15, 2025

    November

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 490 replies
    • February 15, 2025

    You probably need to use the iD online Live Chat service, to speak to a customer adviser ​@Gem-gem 

    The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • February 16, 2025

    Hi ​@Gem-gem 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you have not received the offer. 

    Can you please confirm if you have previously been a customer with Apple for the TV service?

     

    Nat 

    Reply.


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