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Billing issue on my account

1 year ago
April 5, 2024
6 replies
126 views

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Flava
New  Contributor
2 replies

Hi, my pay-monthly contract ends on April 17th, 2024. I requested a switch to a monthly SIM-only plan for £8 through the website. However, my account was switched immediately instead of waiting for my contract end date. Additionally, I was charged £52 today on my direct debit, even though I already paid for my April contract last month. Could you please resolve this billing issue urgently? I'd also like to report that your new app isn't working, preventing me from managing my account. Thank you.

Best answer by Tom

Hi @Flava

I’d recommend the following article;

Why your bill might look a little different after your upgrade or plan change

The team are working on some issues with the new app, apologies for any inconvenience caused.

Tom

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+26

andewhite
Platinum  Contributor
12070 replies
1 year ago
April 5, 2024

You’d only be able to upgrade early if you had a 24-month MINIMUM TERM handset contract, @Flava.

Have you chatted about this online, with iD customer service, using the Live Chat service at https://idmobile.co.uk/live-chat?

Forum member (non-iD).

F

Flava
Author
New  Contributor
2 replies
1 year ago
April 5, 2024

andewhite wrote:

You’d only be able to upgrade early if you had a 24-month MINIMUM TERM handset contract, @Flava.

Have you chatted about this online, with iD customer service, using the Live Chat service at https://idmobile.co.uk/live-chat?

My 24-month handset contract ends on April 17th, 2024. As mentioned previously to @andewhite , there's an issue: my web order to switch to a SIM-only plan activated before April 14th. Additionally, the Live Chat service page isn't helpful, as I cannot find a button or link to connect with a live chat agent.

+26

andewhite
Platinum  Contributor
12070 replies
1 year ago
April 5, 2024

Just type “talk to a person” in the chat window when using online iD Live Chat, @Flava.

Forum member (non-iD).

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Flava
Author
New  Contributor
2 replies
1 year ago
April 5, 2024

Live chat is automated by a random chatbot that keeps saying 'I'm sorry' for everything. It's utter nonsense to try to get some help from a human. What a useless customer service provided by ID Mobile.

+26