cancel contract

Hey there ​@Elfred, I’ve responded to your other post now.

Thanks,

Tyler

Can someone please contact me

Hi ​@paddenl,

Welcome to the Community!

We will attempt to help you via the public forum. What is it that we can help with?

Kash

I was going to take out a new contract for my other child but have now been put off by the lack of ability to actually speak to anyone to resolve any issues

Hello t​@paddenl  What is your unresolved issues? Maybe ​@Kash ​@Tyler  can help you further as they are employee of IDMobile.

Joe

Why have you made it so difficult to contact this network for help and advice?

Hey there ​@paddenl, sorry you feel this way, however it’s very easy to get in touch.

Firstly, you’re in contact us with us here, and we’re more than happy to help publicly first, or via PM if really needed.

Secondly, we’re contactable via our live-chat, and you just need to type “Speak to an agent”.

We’re also contactable via Facebook and Twitter via PM’s and publicly there.

If you want help here, we’re more than happy to give it if we’re given further information on your issue or questions.

Thanks,

Tyler