cant activate my replacement SIM

Have you tried doing this at https://my.idmobile.co.uk/activate-sim-outside, then choosing “No not yet” for the “Are you already registered for the iD Mobile App or My Account Online?” option, @Liruamori?

Hi @Liruamori,

Welcome to the Community!

Just checking if you managed to get this resolved with the information that @andewhite provided?

If you still have issues, please get back to us here and we can help.

Kash

I am having the same issue.  I have tried the link above, initially in one browser it kept taking me straight to the “Success!  All we need now is your ID Mobile number” which then tried to send a text message to the phone.  Which obviously I can’t receive… 

I then tried a different browser and was able to receive a security code via email (instead of text) but when I then input the SIM number from the card I was issued, I get a message telling me that the SIM is already activated.  Which it isn’t, because it is not receiving calls or text messages.  
 

This seems unbelievably frustrating for what must be a (fairly) common issue.  I thought that by ordering a replacement SIM to be sent out, rather than just collecting one from a store, these frustrations would have been ironed out.  

Hi @djbobbins 

Picking up a replacement SIM card from a store or having one ordered would be the same, they’re inactive SIM cards until activated.

Do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

1. Tom I can’t send any texts new phone and sim is activated
2.  

Hi @Lynne McKay,

Welcome to the Community!

What make and model of handset are you using?

You may need to update your number in the iMessage/RCS Settings.

Please let us know if everything is up to date and we can assist further.

Kash

I have pretty much the same issue as @djbobbins - I’m trying to activate a replacement SIM (the phone containing the original SIM was lost).

I went to idmobile.co.uk/your-sim and worked through that. It gives me options to send a security code to the number on the lost SIM or to my registered email address. I chose the option to send an email to my registered email address, but no email arrived. I waited 10 minutes and tried again, no email arrived ... (and I have access to incming email logs on my email server and there is no sign of any email with the security code arriving).

Probably foolishly (not having searched for this issue in the community) I then tried to register for "My account". That did send an email (tothe same registered email address with a verification code to register the new iD Mobile saccount. But the next step is the "Success! You're all set, all we need now is your iD Mobile number" and if I fill in the details there, it wants me then to input a security code which it has sent to the number on the SIM that has been lost!

And now oretty well anything I try to do on the idmobile.co.uk website takes me to the "Success! You're all set, all we need now is your iD Mobile number"

The suggestion of using https://my.idmobile.co.uk/activate-sim-outside doesn't work - it just gets me to the "Success! You're all set, all we need now is your iD Mobile number." page again.

This is (as @djbobbins says) unbelievably frustrating!

And it's now New Year's Day and Live Chat is not open today.

Hi ​@daj2024 

Welcome to the Community!

It sounds like you’ll need to contact us to activate a replacement SIM.

We can PM you here or you can wait until tomorrow for Live Chat.

However we may not respond to your reply here until tomorrow.

Kash

I'll wait to Live Chat tomorrow.

​@daj2024,

Please let us know how you get on.

If you require further assistance, please let us know.

Kash

A very long Live Chat session has got the replacement SIM activated for me.

Hello ​@daj2024 

Thank you for updating the thread and confirming the team on Live Chat were able to help. 

We apologise for the wait to get this resolved. 

Please do reach out if you require any further assistance. 

Nat 

Hi all.i have just joined iMobile and can't get no signal at all no texts or calls and it's saying my account has been activated plus I cant get any notifications cause my SIM is not working and I cant verify my email to get a notification cause my SIM is now working.please can someone help me please.thank you.

​@deanotello 

Please use this link to check if there's service from IDMobile in your postal area. You can also from the same link check network status this again needs your postal code and it should flag and know problems in said area.

• How can I check the network coverage in my area? F.A.Q.

Have you tested you sim card in a different phone to see if this makes any difference? 

You may also try talking to someone via the live chat by logging into your account. Once logged in type in the message box "Speak to someone" and an agent will get back to you. 

https://www.idmobile.co.uk/live-chat

• How can I check the network coverage in my area? F.A.Q.

Joe 

Hi there.yes all sorted now after 3 days of locked out of my phone.my sim wernt activated proper.google pixel 6 i got.thank you for your help.👍

Hey there ​@deanotello, we’re glad to hear all is sorted!

Thanks,

Tyler

Hi my account was hacked and thwy turned my network services off they requested an esim for themselves and have locked me out of my id app account and changed the email to theirs so I have no way of getting a code to create an account to get back in and activate my new replacement sim 

Hi ​@Rachyyyyyy,

The SIM will need to be activated manually via us or Customer Services.

Please let us know if you are happy for us to PM you to get this sorted.

Kash