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Data throttling on unlimited data plan.

Jakeb91
New
 Contributor

So as stated on my previous post I’ve been getting extremely slow internet speeds over the past few days,  this has happened once in the past but seemed to be resolved.  However, after looking into this a little more deeply it seems that ID Mobile are restricting my data, is this legal?  as i subscribed to the contract understanding that within the uk the unlimited data was truly unlimited? 

I only use my phone to hotspot to my laptop for day to day business work and using streaming services for myself only, so not like i’m doing anything crazy.  I started using a VPN on my phone to test out my theory and  i am getting drastically improved speeds (still not the best like, but better than 0.5mbps).

Has anyone else looked into this ? because i might dig a little deeper.  Seems like a lot of users may have been misled when taking out contracts. 

    2 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • April 2, 2025

    Hello ​@Jakeb91 

     

    Thanks for getting in touch. 

     

    I can confirm that we do not throttle data speeds. Can you please advise on where you have seen this information? 

    Also, can you please provide a screenshot or any speeds tests and if this happens in a particular area, the postcode? 

     

    Thanks, 

     

    Natalie 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2467 replies
    • April 2, 2025
    Jakeb91 wrote:

    So as stated on my previous post I’ve been getting extremely slow internet speeds over the past few days,  this has happened once in the past but seemed to be resolved.  However, after looking into this a little more deeply it seems that ID Mobile are restricting my data, is this legal?  as i subscribed to the contract understanding that within the uk the unlimited data was truly unlimited? 

    I only use my phone to hotspot to my laptop for day to day business work and using streaming services for myself only, so not like i’m doing anything crazy.  I started using a VPN on my phone to test out my theory and  i am getting drastically improved speeds (still not the best like, but better than 0.5mbps).

    Has anyone else looked into this ? because i might dig a little deeper.  Seems like a lot of users may have been misled when taking out contracts. 

    Most likely down to congestion. Because the likes of ID Mobile, SMARTY etc. offer cheap unlimited plans, it attracts users looking for a cheaper alternative to traditional broadband.

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