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Question

I have been charged twice

  • February 13, 2025
  • 2 replies
  • 18 views
S
Community Member

I have been charged twice  how to return my money 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12036 replies
    • February 13, 2025

    This community article should help you get in-touch with customer services, ​@Surchicin? 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Surchicin 

     

    Thank you for getting in touch. 

    We are sorry to hear this has happened. 

    How were the payments made please? If a payment is showing taken via the iD Mobile app, can you please cross reference this with your bank statement to confirm the payment has gone from the account? 

     

    Thanks, 

     

    Nat 

    Reply.


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