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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4991 Topics

Connor McKenzie
Newbie
Connor McKenzieNewbie
asked in Ask a question.

Anyone else not got their currys voucher for pixel 7

I purchased a pixel 7 on 26/09/23. As part of this deal I was supposed to get a £75 voucher which was supposed to come between 2/11 and 2/12. As stated by below but still don't have anything.  

10
Tom
iD Mobile Employee
5 months ago
David Griffiths
Newbie
David GriffithsNewbie
posted in Ask a question.

going from contract to sim only and back again

I'm at the end of my 24 month contract and my phone is still in good condition (they usually don't last 12 months as I work outdoors), my question is can I cancel a 12 month sim only deal if this phone breaks and go back on contract or am I better off going for the 1 Month contract. Also if I go for the 1 month contract do I have to keep renewing it every month? Cheers David 

1
Kash
iD Mobile Employee
9 months ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

App and Online

So online isn't letting me sign in, said they're sending me a text with a code - never sends. App updated to the new one so I said oh I'll try to log in... nope... not working either. Says error as soon as I enter my mobile number, last name and DOB. So can't access my account ever again! Thanks!  Oh also I'm autistic - and this whole situation has caused me to have a massive meltdown - this would have all been avoided if ID had just stuck with the same app and had not changed anything. Thanks for making this so much more difficult than it has to be. I'm so tired, stressed and fed up... I just want to check my account and now I cant ever do it.

1
Kash
iD Mobile Employee
1 month ago
M
Newbie
markdarlo2003Newbie
posted in Ask a question.

cancel stac code

Hi, I requested a STAC code instead of a PAC code from my old network. I would like to cancel and keep my old number but on idmobile network 

11
Tom
iD Mobile Employee
9 months ago
B
Newbie
bartlett95Newbie
asked in Ask a question.

what is happening. No chat line. No contact on 123, no mobile network available

For weeks my mobile is off line no net work message,  Cannot receive calls or send calls.  Cannot contact chat line.  Cannot contact Id mobile on 123, just drops out.  Cannot open Id mobile on phone. Will not accept password continually tells me wrong password.  have tried new password same message.  Used password suggested by Id mobile same reply.  Can connect on my laptop but nothing else.  Now very frustrating unable to contact anyone.  Time for a refund or cancell contract as now virtually unusable. Please reply soonestRegardsJohn Bartlett (18/07/2022) 

2
Kash
iD Mobile Employee
1 year ago
Jacqueline Emma
Newbie
Jacqueline EmmaNewbie
asked in Ask a question.

how to switch from one id monthly sim to another?

Do I have to buy a new sim and then somehow transfer the number to it? There’s a much better deal I want to get. Or can I contact someone to ask them to switch me on the current sim? Please tell me how I ensure I keep my current number and don’t get charged twice if I buy a new sim. Thank you! 

1
andewhite
Legend
2 years ago
Kirk Adamson
Civilian
Kirk AdamsonCivilian
asked in Ask a question.

cant make an account

hi ive tried 10 times to try and make an account . i put my correct email address .. then add a password . date birth etc, and id mobile number , it wont let me make an account , ive tried putting my email address in dob and clicked forgot password and it still says details are incorrect . i only managed to join this community by letting ID have my facebook settings . any help most appreciated .

7
andewhite
Legend
9 months ago
Graham S
Newbie
Graham SNewbie
asked in Ask a question.

RPI @4% does equate 20% price hike

If the CPI/RPI increase is based on just under 4% as stated in emails from iD, why has my bill gone up by 20%? 

4
Kash
iD Mobile Employee
11 months ago
Amy Hunt
Newbie
Amy HuntNewbie
asked in Ask a question.

Roaming in France

HelloI am going to disneyland paris next week and just wondering if my unlimited calls, texts and roaming will all still be free like it is at home in the UK?  Thank you 

4
andewhite
Legend
10 months ago
J
Newbie
John DooleyNewbie
asked in Ask a question.

14p charges for sms uk in september 23

I’ve just discovered the window cleaning company I called out via text in Cheshire has cost me 2x14p sms charges.  I’m on an unlimited plan.  This happened a year ago according to your community questions so I wonder why no others have spotted this on their billing this year and why it’s just me ?

8
Kash
iD Mobile Employee
7 months ago
Z
Civilian
Zeeshan05Civilian
asked in Ask a question.

request replacement for stolen sim but live chat is not helping

My phone was stolen so I do not have access to my sim. I've tried to use the live chat. I put in "speak to an agent". then "request replacement for stolen sim" then details about my first name and my id mobile number. I then wait for the time until it suppose to redirect me. But every time nothing happens when the time ends. I’ve tried this multiple on different devices and still no outcome. I’ve been without a sim for almost 6 weeks now and I have not been able to contact anyone about my problem. Extremely poor customer service. Can someone help because i’ve been paying my costs but can’t use my phone. I need my sim urgently!  

8
Tom
iD Mobile Employee
8 months ago
F
Newbie
fleabag155Newbie
asked in Ask a question.

cant use iD phone for texts in Costa Rica...

Hi.  I'm in Costa Rica and cannot send texts anywhere, and recieving them is iffy too.  I have iD roaming and international calling turned on in the app and in my phone settings.  Every text comes back with Error 38.  I have removed the SIM card and reinserted it, turned phone off and on etc  but no luck. Doesn't help that the iD app is frequently too busy to access either. I need text to keep in touch at home and for  my safety here. I can log into local  free WiFi networks ( but can't send or receive emails), and can use whatsapp ok.Any ideas?

2
Tom
iD Mobile Employee
1 year ago
Cel Puddy
Newbie
Cel PuddyNewbie
posted in Ask a question.

cant find my new number to activate my sim

Need help to find my new number to activate my new SIM card 

2
Tom
iD Mobile Employee
7 months ago
Karen Eynon
Civilian
Karen EynonCivilian
asked in Ask a question.

Why can't I access live chat?

I have had my sim card for about a week.  I can't port my number until 8 Aug but the online PAC code thing doesn't show any further than the end of July for me to be able to do this.  I can't sign in to the app as I don't want to use the number provided I want to keep my old one.  I havent made a call yet and already this is difficult

1
Kash
iD Mobile Employee
10 months ago
H
Rookie
HineshRookie
asked in Ask a question.

poor coverage buckinghamshire

Just switched ID mobile and am already considering to switch out to another operator as the signal is shocking. Where is the 5G coverage in the Buckinghamshire area?I’m super surprised by the coverage if I compare it to EE. Hope this will improve!

14
H
Rookie
1 year ago
Kylie Emma Hutchings
Newbie
Kylie Emma HutchingsNewbie
asked in Ask a question.

Ireland

I am going to southern Ireland in June. Will I be charged extra for data use? 

1
Tom
iD Mobile Employee
11 months ago
Jo Fear
Civilian
Jo FearCivilian
asked in Ask a question.

what is a monthly reoccurung charge qns why have i been charged too much.

I seem to have been charged almost double my monthly plan amount. It is under a monthly recurring charge? This is more than my monthly bill amount. 

1
andewhite
Legend
2 years ago
I
Newbie
Ismail NurNewbie
asked in Ask a question.

Pre order acceptance & claiming offer

I’ve pre ordered the out of stock s22 and would like to confirm a few things.With restocking being expected on the 6th of April, will the acceptance of my offer to purchase (the running of a credit check) be delayed until then?Will the offer for a free set of samsung bud pros, which is expiring on the 5th of april, still be valid?If stock is late and delivery is delayed, will my purchase fall even later than that date?For the latter two questions, please note that the samsung website explicitly says “purchased” by 05/04/2022 and I’m thinking its not technically a purchase until I’ve paid, which I wont until my order is accepted.And is there anyway to expedite my acceptance in the off chance it is rejected and I need to find an alternative before the offer of free buds pro expires?

1
Rory
Newbie
2 years ago
M
Rookie
mb111Rookie
asked in Ask a question.

£45 Currys voucher

I have still not been sent my voucher, account was opened on 4th June! Emailed uk-idmobile@awin.com on 19th September and they have still not resolved this. I have emailed multiple times and not got anywhere. Does anyone have details of someone I can actually speak to, so that I can get what is owed to me. I would not have moved to idmobile had it not been for this offer.  

8
Tom
iD Mobile Employee
3 months ago
E
Newbie
EuanpNewbie
asked in Ask a question.

google pixel 7 ear buds

I have just received my new Pixel 7 which is shown on the website with a promotion of a pair of Google pixel buds Pro. I expected to receive the buds with the phone. How do I get these buds.

4
Kash
iD Mobile Employee
8 months ago
Ola Oyedepo
Civilian
Ola OyedepoCivilian
posted in Ask a question.

How Do I Stay Connected Outside the Inclsuive Roaming Countries?

Hi,  I am scheduled to travel to a country that is not on list of inclusive roaming (1 & 2). How do i ensure i stay connected and can receive calls?

1
andewhite
Legend
1 year ago
Whittaker Gillian
Newbie
Whittaker GillianNewbie
asked in Ask a question.

need pac code

I need my pac code , please 

3
andewhite
Legend
5 months ago
Veronika Owen
Civilian
Veronika OwenCivilian
asked in Ask a question.

Mobile Broadband

Hi, I have a mifi device but need a sim.  What are the fair usage conditions if I purchase an ID mobile sim with 100gb data?  I know some providers do not allow their sims to be used in a mifi device. Many Thanks

2
Kash
iD Mobile Employee
9 months ago
Daniel Glenister
Newbie
Daniel GlenisterNewbie
asked in Ask a question.

pac not working

I am trying to keep old number, but won't accept pac number for some reason 

7
Tom
iD Mobile Employee
1 year ago
F
Newbie
fibulaNewbie
asked in Ask a question.

S22 Ultra trade-in boost - Trade in Bonus £150 no received

I purchased an S22 Ultra in November with the trade-in boost offer. I have received £30. However, not received the trade in bonus yet. I can see many people have similar issue.There is no reply on the last 2 occasions from Curry’s trade in. 

6
Kash
iD Mobile Employee
1 year ago
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